Dsg Renault Avis 11

A company I won’t ever use again. Broke down on motorway taken to DSG in Morecambe. Needed a new gearbox. Got it back after just shy of a month. Sat outside their garage overnight before being delivered to me. Soon as I get it notice green liquid dripping out the front. Coolant! Can’t drive it. They say coincidence. I say incompetence. How did they not see what I saw.

Update : RAC arrived and the pipe from coolant to something that feeds radiator was not connected. Don’t think that’s coincidence.

Joe,the sales person, was extremely helpful to my daughter when she was making a decision about a new motability car. She picked up her new car today and Joe couldn't have been more patient and helpful. We were very happy with the excellent service we received and we would definitely recommend DSG in Morecambe. (Ask for Joe!)

I always have a great experience at DSG Morecambe for over the last eight years since i purchased my first EV from them back in 2017.
Great Staff dedicated always very helpful and just a very positive atmosphere all round.
Looking forward to my next visit to DSG Morecambe.

Please be careful with 12 month ‘full’ warranty cover. This is via a third party - not explained to you at purchase. They will not pay out of if you get the work done elsewhere. We were forced to because DSG couldn’t see the vehicle before Xmas - we had a Xmas trip in the vehicle which we couldn’t cancel. The warranty company and DSG try every which way to explain why they won’t cover. Now have an over £1K bill which we can’t afford, to fix a van which broke down for the second time since buying 7 months prior.

We have ordered our 2nd motability car.
Customer service from Joe has been exemplary. We cant see why we would go anywhere else.
The vehicle itself has been amazing, and has been serviced and checked by DSG quickly and well.
We have ordered another Hyundai an I 20 and look forward to another 3 years of trouble free motoring.
Thank you DSG and Joe in particular.

We've just bought our new Zoe from DSG. (Traded in our first Zoe.)
Despite a horrendous trip up from Nottingham to Morecambe, it turned out to be a great day. We travelled that far because DSG were giving us by far the best deal we could find, and didn't add in any daft "first registration" or "because it's Friday" charges, and they gave us the best offer on our old Zoe.
We were treated in an honest and friendly way, are delighted with our new car, and have every confidence that were anything to go wrong, or if we come up with more questions, Will Adams will help us.

Poor outfit who give misleading info!!!
After booking in our car for its first service I asked for a courtesy car which I was told they offered However, the receptionist advised me that if I wanted to wait instead it would only take about an hour.(obviously as this option is cheaper for them)................over 2.5 hours later and the service was finally completed in which time I'd used up half a day's a/l sat in their waiting room. Emailed them but customer service extremely poor and Dealer Principle Will Adams offered an apology but nothing more - won't be using this bunch of cowboys again for either the service of our 2 cars or when we upgrade our cars every 3 years. Your loss!!

My Renault Kadjar had an engine failure hazard, which was diagnosed by dsg as carbon build up on the inlet manifold and required a full top end rebuild.
I was without my vehicle for over a week whilst they repaired it free of charge as the car was under warranty.

1 and a half weeks later the same issue happened again! I contacted DSG and they repaired the issue again within a day for me.. as it turns out it was only the injectors that needed resetting.

As a conclusion the initial problem perhaps was miss diagnosed and the full top end engine rebuild was maybe unnecessary, although they did fix the issue in the end and it has now been ok for a week.

Cleaned the car upon return and friendly reception staff.

3 out of 5 stars as I didn't get a lot information about the repair and the reason for the failure, no courtesy car while vehicle was fixed from a manufacturer defect, which was annoying as I had to pay for car hire myself.. understand this may be renaults policy not DSG's..

I will be posting an updated review in due course to see if the issue has or hasn't occurred for a 3rd time?

Reasonable service. would probably use again.

Good at selling cars but after service is very poor. Would not recommend DSG morcambe to anybody. We purchased a 3 year old Citreon C3 from them after 2 months we rejected the car back to them under the Consumer rights act 2015. The car spent more time at dealership for repairs than on the road. Front discs and pads virtually worn out(inspected at 2 other independent garages) then a faulty heater rear window both of these items replaced by dealer then we had severe water leak into passenger footwell. The first time they failed to find and repair the leak, the second time they found the leak a ventilation system leaking. At this point we rejected the car as the whole interior needed stripping out including the full dashboard. We ended up loosing over £500 in finance interest,insurances and the dealer even charged us £290 for mileage we had done. All in all a real poor service from this garage leaving a customer with a bill for no fault of their own. Would not recommend DSG morcambe to anybody!

Review is about:
dsgautomart.co.uk/
dsg-renault.co.uk/
D Stoker Group Ltd t/a DSG Ltd
a.k.a DSG Morecambe

Purchased a used renault zoe from them in March. It was advertised as doing 150 miles range. My house was 60 miles away, and the on entering my postcode into the satnav the car told me it had insufficient charge to complete the journey, despite being fully charged. I spoke to the salesperson before leaving and he advised us it was clearly wrong and we would make the trip home no problem. After 40 miles we pulled off the motorway desperately looking for services to charge at, as were about to run out of battery.

As per my consumer rights under being mis-sold a vehicle, I called DSG and immediately rejected the vehicle. They refused to accept my rejection and instead requested to inspect the vehicle for repair. I found this reasonable and agreed.

Due to COVID that appointment couldn't take place until July. At which point they inspected the vehicle and found there to be no fault. As there is no fault with the vehicle, my rejection of the car being mis-sold i.e. the range was not as described, still stands. They refuted this and demanded I collect the vehicle.

During this time, the car service became due. As part of the sale, the garage is supposed to complete this service for free. When I called to ask them if they had completed the service yet, they told me that, due to the ongoing dispute, they are refusing to complete the service. Regardless of what dispute is happening, this is a denial of something that was legitimately purchased, and is highly unprofessional and, frankly, spiteful.

On collecting the vehicle and entering my home postcode into the onboard sat nav once again, the car itself stated "you do not have sufficient charge to complete this journey". The person who was dealing with my complaint refused to meet me in person, citing the ongoing dispute. As such we had a 'conversation' through a middle-man. It was incredibly immature and childish. After much back and forth, the member of staff i was dealing with stated that they had agreed to a full refund. They asked for the spare key and log book, which i returned to them the next day. I was also given the opportunity to clear my personal possessions from the vehicle.

After chasing the refund for a week I then received a surprising email, stating that they had looked at the car and decided that the message I saw regarding the range was just a safety measure and that the car would complete the journey after all. As such, they were retracting their offer a refund, despite having already accepted the vehicle, spare key, log book and handbook for a refund.

TLDR:
1. The car was rejected on day 1 in line with my consumer rights to protect from mis-selling.
2. A refund was offered, agreed, and acted upon. They then changed their minds despite having full possession of the vehicle, and still have full possession to this day.

I have had no choice but to pursue this matter legally to compel DSG to give me the refund that is owed.

Purchase from them at your own peril.