DST AUTOMOTIVE LTD Avis 

Using the website to purchase roof racks was incredibly stressful. It took an inordinate amount of time to try and purchase the roof racks and kept saying 'the merchant requires a shipping address...'. I shop online frequently and this was not a user friendly experience, if these hadn't been the exact ones that I needed to buy I would have bought elsewhere just because the checking out process (website communicating with paypal) was frustrating.

Had to reorder parts for some reason wheel arch protectors delivered in a day look good in van

Apparently the roof cross bars are designed to be bent like a banana.
I dont think any roof racks should be curved. What do you think?
So if you intend putting plasterboard or anything that needs to be flat, buy a reputable brand.
I have looked at hundreds of other roof racks from other companies, all flat.
Loads of other complains about the same but were sent out straighter ones as a replacement. I was told they were all bent to follow the contour of the van roof. Even though the roof is almost flat.
One is 80mm out of true the other 40/50mm out, so they aren't even consistent.
The design isnt good. The base of the roof rails sit on ridges in the roof. 100% not water proof, other than the sealant supplied.
One roof rail was out of straight of about 80mm. I had the put the 2 back bolts on and bend the front, so I could fit the front bolt . Luckily the holes had massive slots to cover it.
One of the cross bars was very very tight and had to force in place. The other very slack, so guessing not as strong.
I think I will run over them with the van to flatten them. No use to me bent and cant be bothered taking them off, finding packaging. Paying postage to not be refunded it.
AVOID

I did send you images of bent bars. You said you would find some straighter ones. Didn't get back to me so contacted you again.
Answer, they are all bent and come that way

Really helpful and not over priced

Bought a product and chose to return it and get a refund. Had to pay £50 to send my parcel back with a curiour service and then they didn’t refund my shipping that I paid on the original order. Although they were very quick to reply on email to discuss the process and procedure with me I don’t think I’ll be using them again for this reason.

Bought roof rails from this company and followed the instructions to the exact specifications and torque settings, yet the screws still caused damage to the roof of my van because they're too long. When I contacted after-sales support, I expected at least some accountability or help, but instead, I was blamed for "overtightening them". No apology, no assistance - just shifting the blame to the customer. Extremely disappointed, wouldn't recommend this company to anyone! If you value your vehicle, shop elsewhere.

Items received swiftly, slight issue with one item which was fully refunded practically straight away after contacting with proof photo, fab customer service, would defo order from this company again AAA+++

Dreadful after sales service, supplied adhesive failed resulting in lost parts, when asked about spares was given lies and excuses, proven by the same kit still being in stock on there own site. AVOID the Transit Courier Body kit this company offers at all cost

The instructions were wrong for our pick up but after an enquiry they sent the right ones and we got it fitted no problem, we then had issues opening and shutting but after another enquiry they sent some videos . All enquiries were dealt with very quickly by polite staff and helped us rectify the problem quickly. Would highly recommed them. After 6/7 weeks of use the roller cover works well and finishes off our pick up nicely. Vety happy.

Great customer service, I will go back to them for future purchases

Easy ordering process, Quick delivery, Ordered a few times with no problems

Company products are superb and the company is efficient.

Well happy with your product

Quick dispatch and the roof bars I ordered were easy to fit and look like original equipment.

Should be no score really. I ordered roof rails for my caddy van. I ordered the wrong ones. I made numerous attempts to contact you via email had absolutely no response. I just wanted to return and get the correct rails. Very disappointed and now you ask me for feedback back nearly 2 years later. When I filled in the feedback you told me I couldn’t because it was more than 12 months ago. 🤷‍♂️🤷‍♂️

I recently purchased Roof Rails from Dstonline, and I couldn’t be happier with my experience! From start to finish, the process was smooth and hassle-free. The website was easy to navigate, the checkout was straightforward, and delivery was impressively fast. The product itself exceeded my expectations—great quality, exactly as described, and fantastic value for money.

Great product, great price, great service.

Professional service
Engineer arrived on time, Greg was very courteous

I've used DST and turtle roof bars on 3 vehicles now and I can't praise DST enough from great after sales to a great product and help with installation.

I’m very pleased with these roof bars for my Ford Transit Courier. They were offered at a good price, arrived quickly (even to the north of Scotland), and came with clear, simple instructions that made fitting them a breeze. They’ve not only added practical functionality to the van but also give it a nice cosmetic upgrade. A great add-on that makes a real difference – highly recommended!