dukethelabel.com Avis 19

TrustScore 4.5 sur 5

4,5

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4,5

Excellent

TrustScore 4.5 sur 5

19 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Noté 5 sur 5 étoiles

The Best ever

DTL are fabulous to deal with and are very happy to help. Honestly, the best leggings I have and will not buy any other brand. The sports bras are amazing and do exactly what they are supposed to. Love love love them.

27 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

DTL products are the best on the…

DTL products are the best on the market.
Soft, Comfortable, Colours are Stunning, They fit so well & their customer service is amazing.
They are a company that truely cares, they reply to you & are so genuine.
I have purchased numerous items & have not had a single problem. Cant fault them at all.

22 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I have purchased a few items from DTL…

I have purchased a few items from DTL and I can tell you had a higher busted girly 10F-G these sports bras (I have 5 of them so far) and so comfortable and supportive. The leggings hold you in, in all the right places and don’t roll down during exercises and are squat proof. Will be purchasing more items in the future.

13 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent products for all sized women

I have purchased several pieces from Duke The Label- including bra tops, shorts and workout tops. They are all great quality, the bras in particular are excellent and are actually worthy of the description "sports bra". They have obviously done their research when designing them and they do actually support bigger busts.
Highly recommend and actively recommend them.

4 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Buckle up ladies, because the 12G's certainly did!

I’ll admit, I was hesitant to buy a sports bra without trying it on first, but after seeing a few reviews online I decided to take the chance. And when I say the Duke The Label sports bras did not disappoint, I mean it.

After going through countless brands for football and basketball, and sticking with the same style since 2017 (which had completely given up on supporting anything), I was so over the lack of support and the spillage, you know the kind… over the top, out the sides, everywhere it shouldn’t be.

I love the feel, the padding, the style, all of it. The girls are secure, and I can play an entire football game with zero issues. Minimal movement, maximum comfort. They also don’t give me that “one big lump across the chest” look. The slight definition/moulding makes everything feel more comfortable and natural.

I highly recommend these sports bras, knowing they won’t be for everyone. But as someone who used to be a stick with a big chest and now has the mum‑bod with larger, less‑firm ladies, these are 100% worth a try.

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Aussie brand - highly recommend

Have bought a few items and they are wonderful. The leggings really support the parts of your body that need to be held in and they feel so nice. Would highly recommend this great Aussie brand. Staff are fabulous and they provide great customer service.

7 mai 2026
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Réponse de dukethelabel.com

Thank you!!! xxx

Noté 5 sur 5 étoiles

I LOVE DTL! <3

Fabulous Australian label designed with real bodies in mind. Quality fabric, beautiful designs that do what they promise and excellent customer service. Highly recommend giving them a try.

13 avril 2026
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Réponse de dukethelabel.com

Aww thank you Danielle!!! xxx

Noté 5 sur 5 étoiles

High Quality

Received high quality, great products - products I’ve not been able to find anywhere else. Highly recommend this company!

27 mars 2026
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Réponse de dukethelabel.com

Thank you so much!!! xx

Noté 5 sur 5 étoiles

Great

Great fit now my everyday bra.

6 mai 2026
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Réponse de dukethelabel.com

Thank you Sarah! xx

Noté 5 sur 5 étoiles

High quality product - material and fit

I have purchased 4 sports crops from Duke the Label. I am very happy with the items. They fit well and I am tall so the length is important. The material is soft and firm and does not irritate (I have sensitive skin so rarely find I can wear anything other than natural materials). Washes really well.
The service was good but I must say I do not like being addressed as Lovely ;) - I can put up with that though for the quality of the products.

1 novembre 2025
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Réponse de dukethelabel.com

Hey Pip! Thank you!!
Sorry its cause I call everyone Lovely, learning that we may need to change this now hahaha
Thank you again!! xx

Noté 5 sur 5 étoiles

Although you are buying online

Although you are buying online you are able to find out exactly what your size is by determining your current bra size. I am a 18g and feel very supported in my bra. Will be buying another bra very soon. I also love the sizing.

5 mai 2026
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Réponse de dukethelabel.com

Thank you so much Emma! xx

Noté 5 sur 5 étoiles

A very honest review

A very honest review. Some very good points and one frustrating thing that felt like a let down but has not deterred me.

I've placed a few orders and I love the leggings (they still roll a little on me but nothing like every other pair of leggings does!), the shorts, the t-shirt style top I got was great. The sports bra and singlet sits a little funny on me but that's probably my body shape, I'm short with a short torso.

I had a wonderful experience with customer service where they helped me get the bag that was part of a sale, and the bag is great so I appreciate that.

My frustrating part was when an item that stated it was in stock wasn't included in my order. I reached out to check why and was told it was out of stock. I was told they'd be back in 1-2 weeks and then didn't hear anything, so I reached out 2.5 weeks later (which was around Christmas time so obviously busy etc) and didn't get any reply, so reached out again early Jan and didn't hear anything, I then reached out on IG and was told it would be prioritised and then it was finally sorted. So that was disappointing because my experience with their customer service had previously been very positive.

But, I'm sure they have worked on improving things, I know that they are a growing company (especially at sale times). I do really like my items and Rhi the owner is very sweet. I'm pretty sure I'll be buying something when new items drop.

1 mai 2026
Avis spontané
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Réponse de dukethelabel.com

Hey Kate, thank you so much!
December and January was a very steep learning curve for us here. Appreciate your feedback, we have got new processes and systems now so this doesn't happen again.
Thank you!! xx

Noté 5 sur 5 étoiles

The leggings are wonderful

The leggings are wonderful. Soft but supportive and wash very well. But the best was the bra, I have a lot of trouble getting bras that fit and are comfortable. These are fantastic and I will be buying more. Thank you for the work you put in to make sure every size is catered fpr.

15 avril 2026
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Réponse de dukethelabel.com

Thank you so much Claire!! xxx

Noté 5 sur 5 étoiles

Highly recommend

Such good service, fabulous fabric, and design.

28 avril 2026
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Réponse de dukethelabel.com

Thank you Catherine!! xx

Noté 5 sur 5 étoiles

I was a full blown sceptic of the no…

I was a full blown sceptic of the no roll down leggings. I’ve tried many well known expensive brands and they all failed. I fully expected the same from DTL. What I experienced was the complete opposite. They fit snug, shaped and cinched in all the right places, no see through show when bending over and lastly the waistband did NOT MOVE!! I was floored. I’ve now gone back and purchased another 4 pairs. My only complaint. We need more colours 😂

27 avril 2026
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Réponse de dukethelabel.com

Hahaha so many are sceptic!! So glad we surprised you!!! Thank youso much for the feedback xxxx

Noté 5 sur 5 étoiles

Body Sculpt Leggings

A lovely company to deal with. The whole process from placing my order to receiving my Body Sculpt Leggings was seamless with great communication from the very start and in a warm, personal yet professional manner.
The leggings are a high quality material, well made and designed to feel very supportive for my larger pear shape body.

27 mai 2025
Avis spontané
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Réponse de dukethelabel.com

Thank you so much Sue!! xxx

Noté 5 sur 5 étoiles

SHORTS

My main purchase has been the shorts in just about every colour and i absolutely love them, they are the most comfortable shorts ive owned and refuse to wear anything else to the gym and are always a go to staple.

Its hard finding active wear that fits and looks good when your a big girl but DTL is smashing it 🔥❤️

8 janvier 2026
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Réponse de dukethelabel.com

Aww thank you Katie!!! xxx

Noté 1 sur 5 étoiles

Terrible customer service, and active avoidance of giving refunds on valid returns.

I made my first (and only) order on Dec 25, which arrived about two weeks later. Unfortunately, the "big bust" sports bra doesn't actually cater to large breasts (forward-projecting), but large overall busts (fat all around the chest), so did not work. I went through the refund process, and paid for the items to be returned by Australia Post.
And then I waited.
Two weeks later, after not hearing anything back from DTL, I messaged to enquire about my refund. I received an AI reply apologising for the 'frustration' and claiming that there had been a 'problem' with the refund. I paid through PayPal - all they need to do is click a button. It's not complicated.
I gave them another week - still no refund. I emailed them again, and received a copy of the same AI response.
So I escalated it to a PayPal claim. Suddenly DTL emails me, saying they want to refund me but can't while there's a PayPal claim open. 🙄 Refusing the refund in the first place, and now refusing to participate in the PayPal claim process - two huge red flags. After more back-and-forth today, they have said that they will contact PayPal and approve the refund - but I'm sure they'll wait until the very last second, if ever, to punish me for forcing the refund...
I'm not sure if I'll ever get my refund, and I'm sure the owner will reply here with another sob story about processes outside of their control, but realistically, this is not the way to run a business. A genuine reply from the start and a real effort to refund returned items is all it takes.

6 février 2026
Avis spontané
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Réponse de dukethelabel.com

Hi Jessica,

I'm Rhi, the founder of Duke The Label. I want to address this personally because I don't think the full picture has been shared here.

You submitted your return on January 6 at 9:35pm. It was approved the same night at 10:35pm. Instructions went out immediately.

We received your items back on January 16. From there, we attempted to process your refund, and hit a genuine system error. Not once, but multiple times. This wasn't us avoiding it. It's documented in our system.

The PayPal situation is something I also want to be clear about. Access to our PayPal is restricted to me only, it's direct access to business finances and that's not something I hand over to my team. So when a PayPal dispute is open, it has to come through me. That's a security decision, not an excuse.

And when a PayPal case is open, PayPal themselves block merchants from issuing refunds directly. That's their policy, not ours.

Your full refund of $178.62 was processed on February 18.

Now I want to address something else directly.

My customer service team are real people. Three of them. They show up every day to genuinely help our customers and they do not deserve to be spoken to the way you spoke to them.

Calling them clowns. Telling them to stop with the "f***ing AI responses" when they are real humans doing their best to help you. That's not okay. I don't care how frustrated you are, that kind of language directed at my team crosses a line and I won't stay quiet about it.

Frustration I get. Delays are stressful and I understand that. But there is a way to communicate that without being abusive. My team deserves to come to work and be treated with basic respect.

I'm sorry it took as long as it did to get your refund sorted. That part is on us and I own it.

But the way my team was spoken to? That part is not okay and I won't pretend it is.

Rhi
Founder, Duke The Label

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