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DuoSpin Casino is a top-tier online gaming platform that delivers an outstanding experience for both new and experienced players. With a vast selection of high-quality casino games, including exciting slots, classic table games, and live casino options, DuoSpin offers endless entertainment. Whether you enjoy the thrill of spinning reels or the strategy of poker and blackjack, there’s something for everyone. The user-friendly interface ensures smooth navigation, and the platform is fully optimized for mobile play, allowing you to enjoy your favorite games anytime, anywhere. DuoSpin also offers attractive bonuses and promotions, including a generous welcome offer, which ensures that players are rewarded from the moment they join. Security is a priority at DuoSpin Casino, with advanced encryption technology protecting your personal and financial details. The platform supports a range of trusted payment methods and offers quick, hassle-free withdrawals, giving players peace of mind with every transaction. DuoSpin’s customer support is exceptional, with a friendly and professional team available 24/7 to assist with any inquiries or issues. Whether you need help with account management or have questions about gameplay, the support team is always ready to assist. Fully licensed and regulated, DuoSpin Casino guarantees a safe and secure gaming environment. With its diverse game selection, excellent promotions, top-notch customer service, and secure platform, DuoSpin Casino is a must-try for any online gaming enthusiast. Highly recommended for a reliable, fun, and rewarding casino experience!
Suisse
2,3
9 avis
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I am very upset I am sending you my ID number 580518 please check i last month spent too much money in this basement But I did not get coins in return Makes approximately 3600 pounds If you ask, I will send the screenshot. Please my request is to refund my money as soon as possible
I'm really upset as I just want my deposit back as they will not pay me keeps saying rejected its only 70 pound !! I decided I didn't want play anymore can anyone on hear help me please!! Have they scammed me and will I never get deposit back
Bom dia desde o dia 18 que tenho um levantamento pendente entro em contato com o suporte e a resposta e sempre a mesmo e frustante o chat ao vivo simplesmente ignora não nos dá respostas válidas estão a espera que cancele os meus ganhos e perca tudo e muito triste esta situação pois por mais que tente perceber ninguém sabe de nada já passaram os dias e o meu saque continua na mesmo el verificação ajudem me a resolver esta situação por favor está me a fazer mal psicologicamente está ansiedade em que nada resolvem .
Scam alerttt
I am asking they to close my acount but they refuse to closee it its a scam casino .
Biggg scammmm
Réponse : Duospin
Dear Xhabir,
Thank you for sharing your concerns.
Please note that we take all account-related requests, including account closure, seriously. Please be informed that, according to our system, your account has been successfully closed.
If you have any further questions, please feel free to contact our support team - we are always here to help.
Kind regards,
DuoSpin Casino team
Venho por este meio apresentar uma queixa formal contra o DuoSpin Casino (NovaForge Ltd, licenciado em Anjouan) devido a práticas manipulativas e abusivas que resultaram na perda do meu saldo de 85.000€.
Os principais pontos são os seguintes:
Promessas enganosas da gestão VIP – Fui informada de forma explícita que, se aumentasse as minhas apostas e a minha atividade, o meu nível VIP subiria e teria levantamentos mais rápidos e de maior valor. Com base nessas promessas, continuei a jogar até perder todo o saldo. No entanto, a minha conta manteve-se no nível VIP 1 e a promessa nunca foi cumprida.
Conta rebaixada após grandes ganhos – Depois de uma vitória significativa, o meu nível VIP foi reduzido, limitando os levantamentos. Isto foi claramente uma manobra deliberada para impedir que eu levantasse os meus ganhos legítimos.
Obstrução de levantamentos – Mesmo após a verificação completa da conta, o casino exigiu repetidamente documentos adicionais, atrasando e impedindo os meus levantamentos.
Suspensão da conta – Após apresentar uma reclamação, a minha conta foi colocada “em revisão”, bloqueando ainda mais o acesso.
Ausência de resposta do casino – Contactei o suporte do DuoSpin, mas em vez de tratarem da minha queixa, enviaram apenas uma resposta genérica citando os Termos & Condições e ignoraram os meus contactos posteriores.
Atuação ilegal em Portugal – Tenho confirmação do regulador português SRIJ de que o DuoSpin (e a sua marca associada WinBay) operam sem licença em Portugal.
Este comportamento demonstra fraude, manipulação e má-fé. Tenho todas as provas (emails, registos de chat e capturas de ecrã) para sustentar as minhas alegações e estou disponível para as fornecer a quem analisar esta queixa.
Solicito a vossa ajuda para resolver esta situação e obter o reembolso dos fundos perdidos devido a manipulação.
Atenciosamente,
Vera Ribeiro
SCAM CASINO TRUST ME!!!! Dont Even put a dollars in this !! Im a gambler for years and this One is the worst ive Côme accros refuse to close your account after several demand they cancel your withdraw for whatever reason and the customer service is unexistant BIG ALERT SCAMMMMM!
Réponse : Duospin
Hello Akim Roy,
We are sorry to hear about your experience. Please note that withdrawals are only declined in rare cases, usually due to verification requirements or temporary provider-side issues.
If you have requested account closure or need assistance with a withdrawal, our support team is ready to help - please contact us directly with your account details so we can resolve this as quickly as possible.
Kind regards,
DuoSpin Team
SCAM ALERT – Avoid this casino!
I deposited 90 PLN and won 1,600 PLN. When I tried to withdraw my winnings, the casino repeatedly declined my withdrawal request without giving a valid reason. I contacted support multiple times, but they kept coming up with vague or contradictory excuses. This feels like a deliberate attempt to avoid paying out. Do not trust this casino with your money!
Réponse : Duospin
Dear Andrii Derkach, thank you for sharing your feedback.
We are truly sorry to hear about your negative experience and appreciate you bringing these concerns to our attention.
We would like to emphasize that we have no interest in withholding our Players winnings and always aim to process withdrawals promptly and fairly. In your case, documents for Verification were requested according to our Terms & Conditions, and we are still awaiting them from you in order to proceed with processing your withdrawal.
Please provide the required documents at your earliest convenience so we can assist you further.
If you have any additional questions, feel free to reach out to our support team - we are always glad to assist you!
Best regards,
DuoSpin Team
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