Cuban Cigars Avis 

Réponse de Cuban Cigars

31 oct. 2025

Dear Sarak,

Thank you so much for your positive review! We're delighted to hear your package arrived in perfect condition with the original boxes intact. That's exactly the quality and care we strive for with every shipment.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the authentic product quality you received while significantly improving our delivery times and customer experience.

We're glad you appreciated: ✅ Authentic products - genuine Cuban cigars in original packaging ✅ Perfect condition - careful handling and secure shipping ✅ Understanding during the wait - your patience is valued

Under new management, we've enhanced the experience for your next order:

Faster shipping - especially to the US with free shipping available
Real-time tracking - know exactly when your package will arrive
Shorter wait times - improved logistics and processing
Same premium quality - authentic cigars, original boxes, perfect condition
Proactive communication - regular updates throughout the process
As a valued returning customer, we'd love to welcome you back! When you're ready for your next order, contact us at contact@dutyfreecubancigars.com for complimentary premium samples and a special returning customer discount.

You'll experience the same exceptional quality you loved, delivered even faster.

Thank you for your business and understanding!

Best regards,

Réponse de Cuban Cigars

31 oct. 2025

Dear Andrew,

Thank you for your wonderful review! We're thrilled that your first experience with Duty Free Cuban Cigars was problem-free and that your authentic Cubans arrived exactly as described and in perfect condition.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to ensuring every customer - especially first-time buyers - has the same excellent experience you had, but with even faster service and enhanced communication.

We're delighted you received: ✅ Authentic Cuban cigars - genuine products, every time ✅ Undamaged condition - careful packaging and secure shipping ✅ As described - honest product representation, no surprises ✅ Problem-free experience - smooth from order to delivery

Under new management, your next order will be even better:

Faster shipping - especially to the US with free shipping available
Real-time tracking - follow your package every step of the way
Enhanced customer service - responsive support whenever you need it
Same authenticity and quality - premium Cuban cigars you can trust
Loyalty rewards - special benefits for returning customers
We'd love to have you back as a returning customer! Contact us at contact@dutyfreecubancigars.com for complimentary premium samples with your next order, plus an exclusive returning customer discount.

Thank you for trusting us with your first Cuban cigar purchase - we look forward to serving you again!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear William,

Thank you so much for your honest review and high recommendation! We understand authenticity concerns when buying Cuban cigars online - it's a valid worry - and we're thrilled you were completely satisfied when your genuine cigars arrived exactly as advertised.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and share your commitment to authenticity. We continue sourcing only 100% genuine Cuban cigars while significantly improving delivery times and customer experience.

We appreciate that you recognized: ✅ Absolute authenticity - exactly what was advertised, verified genuine ✅ Worth the wait - patience rewarded with correct, quality products ✅ Trust earned - confident enough to place another order ✅ Highly recommend - your endorsement means everything

Under new management, your next order (today!) will feature:

Same guaranteed authenticity - 100% genuine Cuban cigars, always
Faster delivery - reduced wait times, especially to the US
Free shipping available - better value on your orders
Real-time tracking - transparency from order to delivery
Certificate of authenticity available - additional peace of mind
Since you're placing another order today and gave us such a strong recommendation, we'd love to thank you personally! Contact us at contact@dutyfreecubancigars.com to receive complimentary premium samples with your order, plus a loyal customer discount.

Thank you for your trust, patience, and wonderful recommendation!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Steve,

Thank you so much for your incredible 5-star review and recommendation! Your words "quality products and awesome customer service" are exactly what we strive to deliver with every order.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are deeply committed to maintaining the quality products you loved while taking our customer service to an even higher level.

We're honored that you consider us: ✅ Your go-to place for cigars - needs, wants, and desires ✅ Quality products - premium, authentic Cuban cigars ✅ Awesome customer service - responsive and helpful support

Under new management, we're enhancing what you already loved:

Expanded selection - even more premium Cuban cigar options
Faster shipping - especially to the US with free shipping available
Enhanced customer service - 24-hour response time guaranteed
Real-time order tracking - transparency every step of the way
Loyalty rewards program - exclusive benefits for valued customers like you
Same quality commitment - only authentic, premium products
As one of our valued customers, we'd love to show our appreciation! Contact us at contact@dutyfreecubancigars.com for exclusive complimentary premium samples and VIP customer benefits on your next order.

Thank you for making us your destination for all your cigar needs. We're excited to continue serving you with even better service!

Best regards,

Réponse de Cuban Cigars

31 oct. 2025

Dear valued customer,

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience and that the issue with the lost shipment was resolved quickly and professionally with a replacement order and tracking number.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining that same level of responsiveness and customer care you experienced, while implementing even better systems to prevent shipping issues.

We appreciate that you recognized: ✅ Responsive communication - working with customers proactively ✅ Problem resolution - taking immediate action when issues arose ✅ Peace of mind - providing tracking for transparency ✅ Customer-first approach - making things right without hassle

Under new management, we've enhanced our shipping processes:

Advanced tracking from day one - on every order automatically
Insurance on all shipments - extra protection against loss
Faster delivery times - especially to the US with free shipping
Proactive monitoring - we catch issues before you have to report them
Same responsive service - quick action if anything goes wrong
Real-time updates - you'll always know where your order is
Since you mentioned "can't wait for my next order," we'd love to make it extra special! Contact us at contact@dutyfreecubancigars.com for complimentary premium samples with your next order, plus a loyal customer discount.

Thank you for your understanding and continued trust - we're excited to serve you again!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Alice,

Thank you so much for your great review! We're delighted to hear you were satisfied with both our product quality and service.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the great products you enjoyed while enhancing our service even further.

We're thrilled you experienced: ✅ Great product - authentic, premium Cuban cigars ✅ Great service - smooth and professional experience

Under new management, we're making it even better:

Faster shipping - especially to the US with free shipping available
Real-time tracking - complete transparency on every order
Enhanced customer support - responsive service whenever you need it
Same premium quality - authentic Cuban cigars you can trust
Loyalty rewards - special benefits for returning customers like you
We'd love to welcome you back! Contact us at contact@dutyfreecubancigars.com for complimentary premium samples with your next order, plus an exclusive returning customer discount.

Thank you for choosing Duty Free Cuban Cigars - we look forward to serving you again!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Jim,

Thank you for updating your review to reflect that you received your refund. We appreciate your honesty in documenting both the initial frustrating experience and the ultimate resolution.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in June-September 2019. The previous management was responsible for the lack of communication and delays you experienced.

We understand your frustration was completely valid:

❌ Zero communication despite 4 emails
❌ Order stuck "pending" for months
❌ Other sellers successfully delivered during the same period
✅ Refund eventually issued in September
The fact that other sites fulfilled two orders while yours remained pending shows the problem was operational, not industry-wide - and that's unacceptable.

Under new management, we've completely transformed our operations: ✓ Proactive communication - you won't need to send 4 emails ✓ 24-hour response time - every inquiry answered promptly ✓ Real order processing - no permanent "pending" status ✓ Fast delivery - competitive with other premium sellers ✓ Real-time tracking - transparency from order to delivery ✓ Prompt refunds if needed - processed quickly, not after months

We'd love the opportunity to show you how different we are. If you're willing to give the NEW Duty Free Cigar Co. a chance, contact us at contact@dutyfreecubancigars.com for complimentary premium samples with full tracking - no payment required - so you can experience our transformed service firsthand.

Thank you for your fair update and for giving credit where the refund was issued.

Best regards,

Réponse de Cuban Cigars

31 oct. 2025

Dear Richard,

Thank you so much for updating your review and sharing the positive resolution! We really appreciate customers like you who work with us to resolve issues and document when things are made right.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to ensuring situations like warehouse mix-ups become truly "once in a blue moon" occurrences - or better yet, never happen at all.

We're glad that: ✅ Communication resolved the issue - back and forth emails led to action ✅ Quick shipment once identified - problem addressed promptly ✅ Great condition arrival - quality maintained despite the delay ✅ Fair perspective - "sometimes all it takes is a few emails"

Under new management, we've implemented systems to prevent these issues:

Direct warehouse integration - real-time inventory and order tracking
Automated alerts - we catch stuck orders before you have to email
Proactive communication - you won't need multiple emails to get updates
Quality assurance checks - ensuring orders don't get lost in the system
Faster response times - 24-hour guaranteed reply
Real-time tracking on every order - complete transparency
As a customer who showed patience and worked with us, we'd love to thank you personally. Contact us at contact@dutyfreecubancigars.com for complimentary premium samples with your next order, plus a loyal customer discount.

Thank you for your understanding and fair review update!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Timothy,

Thank you so much for your wonderful, detailed review! We're thrilled to hear about your excellent experience and especially grateful that you're referring friends - that's the ultimate compliment.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and share that same commitment to reputation and authenticity you appreciated, while working to make the experience even faster and more seamless.

We're delighted you experienced: ✅ 100% authentic Cuban cigars - the real deal, verified quality ✅ Great condition arrival in Florida - careful packaging and handling ✅ Helpful, responsive service - fast answers to all your questions ✅ Reputation-focused business - integrity matters ✅ Worth the patience - 21 days rewarded with genuine products

Under new management, we're enhancing what you already loved:

Faster delivery to Florida & all US - reduced wait times with free shipping
Real-time tracking - know exactly when your cigars will arrive
Same authenticity guarantee - 100% genuine Cuban cigars, always
Even faster responses - 24-hour customer service guarantee
Referral rewards program - benefits for you AND your friends
Same integrity - reputation and quality remain our top priorities
Since you're planning to order again AND referring friends, we'd love to thank you! Contact us at contact@dutyfreecubancigars.com for:

Complimentary premium samples with your next order
VIP customer discount
Referral program details (rewards for you and your friends)
Thank you for recognizing our commitment to reputation and for becoming an ambassador for authentic Cuban cigars!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Jason,

Thank you for your detailed review documenting your complete experience - both the positive early orders and the frustrating third order situation. Your loyalty through two successful orders makes the third order's problems especially disappointing, and we sincerely apologize.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in August 2019. The previous management was responsible for the supplier issues, partial shipment, and months of silence on your third order.

Your experience shows the pattern that concerned us: ✅ First order - Positive, authentic products verified (sealed boxes, barcodes, passed smoke test!) ✅ Second order - Even better, delivered within 2 weeks ❌ Third order (Aug 2019) - Partial shipment, supplier issues, then radio silence for months

You were a loyal customer who gave excellent reviews, and instead of rewarding that loyalty with even better service, the previous management abandoned your communication. That's unacceptable.

Under new management, we've eliminated these issues: ✓ Reliable suppliers - no more "supplier issues" excuses ✓ Complete shipments - we don't send partial orders ✓ Proactive communication - updates without you asking ✓ No emails going to spam - monitored systems with 24-hour response guarantee ✓ Fast delivery - consistent 7-14 days to US with free shipping ✓ Same authenticity - sealed boxes, verified barcodes, passes the smoke test ✓ Refunds processed promptly - when requested, no months of waiting

You were a great customer who deserved much better treatment. We cannot access the previous owner's records to complete your partial order or refund, but we want to make this right.

If you're willing to give the NEW Duty Free Cigar Co. a chance, we'll send you:

Complimentary premium cigars (representing what you never received)
Full tracking from day one
VIP customer status with permanent discount
Direct priority customer service
Contact us at: contact@dutyfreecubancigars.com

You earned loyalty through two successful orders. We want to earn yours back.

Best regards,

Réponse de Cuban Cigars

31 oct. 2025

Dear Chris,

Thank you so much for your wonderful review and incredible loyalty over the past 9 months! Having a customer who has placed many orders and continues to have boxes on the way is the ultimate compliment - it shows we've earned your trust consistently.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are honored to inherit loyal customers like you. We're committed to maintaining the fantastic product quality you've consistently received while significantly improving our delivery times.

We're thrilled that you've experienced: ✅ Sealed boxes every time - authenticity and quality guaranteed ✅ Awesome-looking cigars - premium condition, consistently ✅ Fantastic product - worth the wait, order after order ✅ 9 months of loyalty - many orders, continued trust ✅ Orders currently in transit - active, engaged customer

Under new management, we're enhancing what you already love:

Faster delivery times - addressing the "longer than expected" wait
Real-time tracking on every order - know exactly when to expect your boxes
Free shipping to US - better value on your frequent orders
Same sealed boxes & quality - the fantastic product you know and trust
VIP loyalty program - exclusive benefits for customers like you
Priority processing - for our most loyal customers
24-hour customer service - responsive support whenever needed
As one of our most loyal customers with boxes currently on the way and plans for many more orders, you deserve VIP treatment! Contact us at contact@dutyfreecubancigars.com for:

Exclusive VIP customer discount (permanent, on all future orders)
Complimentary premium samples with your next order
Priority customer service
Early access to rare/limited cigars
Thank you for 9 months of loyalty and trust - we're excited to serve you for many more!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Roger,

Thank you so much for your positive review! We're thrilled to hear your cigars arrived in perfect condition with intact seals and great packaging - that's exactly the quality standard we strive for with every shipment.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the perfect product quality you received while significantly improving our delivery times.

We're delighted you experienced: ✅ Perfect cigars - exactly as they should be ✅ Great packaging - secure and protective ✅ Intact seals on boxes - authenticity guaranteed ✅ Quality worth the wait - product exceeded expectations

Under new management, we're addressing the delivery timeline:

Faster shipping - reduced wait times, especially to the US
Free shipping available - better value on your orders
Real-time tracking - know exactly when to expect delivery
Same perfect quality - authentic cigars, great packaging, intact seals
Improved logistics - streamlined processing and fulfillment
7-14 day typical delivery - more predictable timelines
We'd love to show you the improved speed while maintaining the perfect quality you received! Contact us at contact@dutyfreecubancigars.com for complimentary premium samples with your next order, plus a returning customer discount.

Thank you for your business and understanding - we're excited to serve you again with even faster delivery!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Debra Ann,

Thank you so much for your wonderful review! We're absolutely delighted that your Montecristo 2 cigars arrived in perfect, mint condition and that your husband loved them. Knowing they were a gift makes your satisfaction even more meaningful to us.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the genuine product quality and communication you experienced while significantly improving our processing and shipping times.

We're thrilled you received: ✅ Genuine Montecristo 2 - 100% authentic, verified quality ✅ Mint condition arrival - perfect for a special gift ✅ Good communication - questions answered throughout ✅ Fast shipping once dispatched - 4-5 days with full tracking ✅ Husband loved them - the perfect gift outcome!

Under new management, we're enhancing the experience:

Faster processing time - reduced wait before shipping
Same fast delivery - 4-5 days once shipped, with tracking
Free shipping to US - better value on your orders
Proactive updates - you won't need to ask, we'll keep you informed
Same genuine quality - authentic Cuban cigars in mint condition
Gift packaging available - perfect presentation for special occasions
Since this was a gift that your husband loved, we'd love to help you surprise him again! Contact us at contact@dutyfreecubancigars.com for:

Complimentary premium samples for you and your husband
Special gift packaging options
Returning customer discount
Personalized recommendations based on his Montecristo 2 preference
Thank you for choosing us for such a special gift - we'd be honored to help you celebrate future occasions!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Scott,

Thank you for your detailed and honest review documenting both experiences. We sincerely apologize that your second order turned into such a frustrating 5-month ordeal that completely contradicted your excellent first experience.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating during your orders. The previous management (Damian) was responsible for the pattern you experienced: quick responses initially, then excuses, then ignoring emails until reviews forced action.

Your experience perfectly illustrates what was wrong with the previous operation:

First Order - 5 Stars: ✅ 2 bottles of rum + 3-pack cigars ✅ Delivered in 14 days to your location ✅ Genuine Cuban products in great shape ✅ Everything as it should be

Second Order - Disaster: ❌ Partial delivery (rum arrived, cigars didn't) ❌ 2 months before you had to start chasing ❌ 2+ more months of excuses and being ignored ❌ "Email/ignore/review" cycle - only responding when pressured ❌ 5 months total before refund finally processed

You were a satisfied customer whose loyalty deserved BETTER service the second time, not worse. The fact that you had to post negative reviews just to get responses is manipulative and unprofessional.

Under new management, we've eliminated these toxic patterns: ✓ Consistent service - every order treated with same care as your first ✓ No excuse cycles - honest communication, real solutions ✓ Proactive updates - you won't need to chase us ✓ We don't ignore emails - 24-hour response guarantee ✓ Reviews don't dictate service - you get great service regardless ✓ Complete shipments - no partial deliveries left hanging ✓ Fast refunds when needed - days, not 5 months ✓ Same quality products - genuine Cuban rum & cigars in great shape

Your first order proved we CAN deliver excellent service. We want to earn back your trust and show you that level of service is now our STANDARD, not the exception.

If you're willing to give the NEW Duty Free Cigar Co. a chance, contact us at contact@dutyfreecubancigars.com for:

Complimentary premium cigar samples with full tracking
Returning customer discount
Priority customer service
Proof that we operate like your first order, every time
Thank you for eventually receiving your refund and for documenting both the good and bad honestly.

Best regards,
New Management Team

Réponse de Cuban Cigars

3 nov. 2025

Dear Jason,

Thank you for taking the time to share your experience.

IMPORTANT CLARIFICATION - NEW OWNERSHIP:
We are the new owners of Duty Free Cigar Co. as of 2025. We have NO affiliation with the previous management or any orders placed before our acquisition.

REGARDING YOUR ORDER:
If you placed this order with the previous owner (Damian) and have not yet received your cigars, we sincerely apologize but we are not responsible for orders placed before 2021.

However, we would like to help:
• Please contact us at contact@dutyfreecubancigars.com with your original order details
• We'll review what we can do to assist you
• If you decide to place a new order with us, we'll offer you a special courtesy discount as a goodwill gesture

OUR NEW STANDARDS:
✓ No backorders - only in-stock products shipped
✓ Delivery guaranteed in 3-5 days to the US
✓ Real-time tracking on every order
✓ Proactive communication at every step
✓ 100% authentic Cuban cigars with sealed boxes

We understand trust must be rebuilt. We're here to earn it.

Best regards,
New Management Team
Duty Free Cigar Co.
contact@dutyfreecubancigars.com

Réponse de Cuban Cigars

31 oct. 2025

Dear Jason,

Thank you so much for your positive review even while waiting for your cigars! We truly appreciate customers like you who recognize good communication and remain patient during backorder situations.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the excellent communication you experienced while implementing better inventory management to eliminate backorders altogether.

We're glad you've experienced: ✅ Excellent communication - kept informed throughout ✅ Regular updates - transparency on order status ✅ Great customer service - responsive and helpful ✅ Clear timeline - knowing when to expect delivery

Under new management, we're enhancing the experience:

Better inventory management - significantly reduced backorders
Real-time stock visibility - you'll know availability before ordering
Proactive notifications - updates without you needing to ask
Faster fulfillment - improved supply chain and logistics
Same excellent communication - responsive service you appreciated
Free shipping to US - added value on your orders
Full tracking - follow your package from ship to delivery
We're looking forward to your update once your cigars arrive! We're confident you'll be as satisfied with the product quality as you were with the communication.

When you're ready for your next order, contact us at contact@dutyfreecubancigars.com for:

Complimentary premium samples
Returning customer discount
Priority stock allocation (no more backorders for you!)
Thank you for your patience and positive attitude - we appreciate customers like you!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear valued customer,

Thank you so much for your wonderful review and for already placing your second order with us! That's the ultimate compliment and shows we earned your trust with your first experience.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the positive experience and good communication you received while improving our inventory availability and delivery consistency.

We're thrilled with your first order outcome: ✅ Four boxes ordered - significant purchase showing trust ✅ First two boxes arrived timely - smooth initial delivery ✅ Transparent communication - kept informed about availability delays ✅ Overall very positive experience - satisfaction despite wait ✅ Second order already placed - loyalty demonstrated immediately ✅ Great communication - staying in touch throughout

Under new management, we're enhancing what you already loved:

Better inventory management - improved availability, fewer delays
Faster fulfillment on complete orders - all boxes ship together when possible
Proactive stock notifications - you'll know availability upfront
Same great communication - responsive updates throughout
Free shipping to US - better value on multi-box orders
Real-time tracking - follow every shipment automatically
Priority processing - for returning customers like you
Since you've already placed your second order, we want to make it extra special! Contact us at contact@dutyfreecubancigars.com with your new order number to receive:

Complimentary premium samples included with your shipment
Loyal customer discount (applied retroactively if order hasn't shipped)
VIP customer status for future orders
Priority stock allocation
Thank you for your trust, patience, and immediate return business - customers like you are what make this worthwhile!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Kiche,

Thank you so much for your wonderful review! We're delighted to hear you enjoyed the cigars and had an excellent customer service experience.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the enjoyment and excellent service you experienced while enhancing every aspect of our operation.

We're thrilled you experienced: ✅ Enjoyable cigars - quality products that deliver satisfaction ✅ Excellent customer service - the experience you deserve

Under new management, we're making it even better:

Expanded premium selection - more authentic Cuban options
Faster shipping - especially to the US with free shipping available
Enhanced customer support - 24-hour response guarantee
Real-time tracking - complete transparency on every order
Same quality enjoyment - authentic cigars you can trust
Loyalty rewards - exclusive benefits for returning customers
We'd love to welcome you back for another enjoyable experience! Contact us at contact@dutyfreecubancigars.com for complimentary premium samples with your next order, plus an exclusive returning customer discount.

Thank you for choosing Duty Free Cuban Cigars - we look forward to serving you again!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Karl,

Thank you so much for your outstanding review! Being called "the best way to get Cuban cigars without going to Cuba" is the ultimate compliment and exactly what we strive to be for our customers.

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are deeply committed to maintaining the reliability, responsiveness, and quality you experienced while enhancing our service even further.

We're thrilled you experienced: ✅ Extremely reliable - consistent, dependable service ✅ Extremely responsive - quick communication and support ✅ Best way to get Cuban cigars - your top choice ✅ Timely shipping - delivery that meets expectations ✅ Great condition arrival - perfect packaging and handling

Under new management, we're taking "the best way" even higher:

Even faster shipping - reduced delivery times with free US shipping
Real-time tracking - follow your cigars from ship to door
Same reliability - consistent excellence you can count on
Enhanced responsiveness - 24-hour guaranteed response time
Premium condition guarantee - perfect packaging every time
Expanded selection - more authentic Cuban options
Loyalty rewards - exclusive benefits for customers like you
Since you've identified us as the best way to get Cuban cigars, we'd love to reward your loyalty! Contact us at contact@dutyfreecubancigars.com for:

Complimentary premium samples with your next order
VIP customer discount
Priority processing and support
Early access to rare and limited cigars
Thank you for your trust and for recognizing us as your best source for authentic Cuban cigars - we're honored and excited to continue exceeding your expectations!

Best regards,
New Management Team

Réponse de Cuban Cigars

31 oct. 2025

Dear Steve,

Thank you so much for your enthusiastic review! We're thrilled to hear your cigars arrived safely and that you were pleased with our packaging. Knowing you'll be ordering more and look forward to doing more business with us is the best compliment we could receive!

We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the safe delivery and excellent packaging you experienced while enhancing every aspect of our service.

We're delighted you experienced: ✅ Safe arrival - secure shipping and handling ✅ Very well packaged - protective, professional presentation ✅ Great company - positive overall experience ✅ Planning more orders - confidence in our service

Under new management, we're making your next orders even better:

Faster shipping - reduced delivery times with free US shipping
Real-time tracking - follow every package automatically
Same excellent packaging - safe, secure, professional
Enhanced customer support - 24-hour response guarantee
Loyalty rewards - exclusive benefits for returning customers like you
Premium quality - authentic Cuban cigars, every time
VIP treatment - special recognition for repeat customers
Since you're planning to order more, we'd love to welcome you back with special benefits! Contact us at contact@dutyfreecubancigars.com for:

Complimentary premium samples with your next order
Returning customer discount code
Priority processing
VIP customer status activation
We're excited about doing more business with you too, Steve! Thank you for your trust and enthusiasm!

Best regards,
New Management Team