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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered and there was no verification. Later a note appeared saying my debut card could not be used. ZSo I ordered on a credit card and still no verification. I still do not know if my order is goin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Was struggling to obtain a copy of the Tron Legacy 4K Remaster Steelcase from overseas at a reasonable price. And local options (I thought) were not possible. DVD Hub had a listing, but was har... Voir plus

Noté 5 sur 5 étoiles

Couldn’t find the DVDs that I have always wanted in store so thought I’d check the internet. Found the not sold in Australia dvds on the Dvdhub website, ordered, delivered under 2 weeks later. Have a... Voir plus

Noté 5 sur 5 étoiles

I was not 100% certain about using DVDHUB at first as I had never heard of them. But I took the plunge and was pleasantly surprised. Item was delivered very quickly and no issues of any kind. I will d... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

42 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Exceptionally pleased with the service

I found the DVD I was unable to locate elsewhere, and decided to order others to fill the order to qualify for free postage. The order was placed on the 7th October and arrived on the 13th, well packaged and all DVDs in new condition. I am exceptionally pleased with the service and the items received.

13 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service!

Received precisely what I ordered. Bluray was well packed and received within 5 days of placing order. Would happily recommend DVD Hub.

22 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Marvel-lous!

Ordered 3 Blu-rays. Super fast delivery (ordered Saturday, arrived Thursday) and very well packaged. Recommend!!

6 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Discovered that I omitted a dvd from my order but one email was all it took to have it added with delivery made in 4 working days. Excellent service !!

7 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Very happy with my order!!

Very happy with my order! It was posted quickly and packaged very well. Selection of movies was very good though there were a couple of titles I was expecting to find that they didn't have but that's no biggie!

Movies were brand new and some even came with the cardboard slip cover which made me pretty happy as I wasn't expecting it.

Overall an easy 10/10, I would recommend them for sure!

15 juillet 2025
Avis spontané
Noté 4 sur 5 étoiles

A needed service

I love the fact that they import titles that don't get released here. I just wish they weren't so expensive. Packaging has always been first rate too.

8 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Would recommend

Was iffy about using them originally but, so far every experience has been great.
Have purchased half a dozen times now, cannot fault them. Fast postage, excellent customer service.

3 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

DVD Hub is fantastic

Have used DVD Hub a couple of times now and plan to keep doing so. Both times I have purchased they items have shipped quickly and arrived well packed. Great service for Aussies to get their hands on UK/US titles as well as local releases. Free shipping for purchases over $100 is great also. Would highly recommend

25 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Thank you DVDHub!

I started buying from DVDHub early this year and they have NEVER let me down thanks to them I can continue updating my Marvel films and finding surprises while browsing they’re one of the few places I actually feel safe ordering online from.

18 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

DVD Hub the best.

DVD Hub are the only physical media suppliers I use now. They are prompt shippers, have a great (and growing) selection, and communicate well. I recommend them.

11 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

This is the WORST most DISHONEST…

This is the WORST most DISHONEST business there is. While trying to order Moana 2 I’m online asking questions. Their website GLITCHES and you end up with the wrong dvd. Even taking a screenshot they claim it was MY mistake. They refused even with the proof sent to negotiate postage of CORRECT dvd claiming I’d changed my mind. They then REFUSED to refund the full amount claiming once again I changed my mind. JOSH is an arrogant, rude, conceited individual. They get their money by ripping people off. DO NOT BUY FROM THEM.
PS: while in the response to my HONEST review they are still claiming they are not responsible. So…. While I was talking to them online they actually STILL HAD Moana 2 in stock. Because they sent me the email telling me my order was accepted and being processed for posting. So they are STILL lying. I received a whole .28 CENTS in refund. So you will get charged postage when ordering which is fair, although many are postage free, then you have to pay postage to send the item back which was the wrong one in the first place, then you have to pay postage AGAIN for the correct one. That is 3 lots of postage. $23.85 in total. Liars and thieves.

2 mai 2025
Avis spontané
Logo de DVD Hub

Réponse de DVD Hub

Hi,

Thank you for your feedback.

We’re sorry to hear you were unhappy with your experience. For the benefit of future customers reading this, we’d like to clarify a few key points.

During communication with the customer, they were advised that Moana 2 [DVD] was not in stock and available for purchase. As there is no ability to place an order for an out of stock item, the customer was informed they can only sign up for a restock notification for the item.

The order placed was for Moana [DVD], which was correctly selected and processed. No issues were raised during the ordering process or after receiving an order confirmation email.

When a return was later requested, we offered support in line with our standard change-of-mind return policy. This policy outlines that return postage is not covered in cases where the item received matches what was ordered, and that the original postage is also non-refundable.

We’re always open to resolving customer concerns fairly and respectfully. However, we do not tolerate abusive or aggressive communication toward our team.

Our goal remains to provide a professional, honest, and helpful service, and we can always be contacted via chat support or email. Anyone with questions or concerns are always encouraged to contact us at any point during their transaction.

Kind regards,
The DVD Hub Team

Noté 5 sur 5 étoiles

Rare steelbook titles with stellar postage packaging to prevent damage

Really impressed with the overall service offered by DVD Hub: stocking rare and special edition (such as Steelbook) titles that are often not released by local distributors (especially since some are no longer releasing any physical media in Australia).

The best part is their understanding that they have a special and valuable product, and packed my three titles so well with plenty of padded protection, ensuring my order arrived without damage. Definitely more than you can say for gambling a purchase from overseas retailers who offer little to no packaging (and therefore a high chance of receiving a damaged product). My order shipped quickly, and arrived within the provided timeframe from Australia Post.

Reaching out to support to ask a question (new topic, unrelated to my order) led to a friendly and genuinely helpful response.

Really impressed with the offerings of DVD Hub - definitely will be a return customer.

29 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Really Bad Customer Service in your…

Really Bad Customer Service in your face We couldn't care less "F" Off if you don't like it. On their website, website states quite clearly 3 DVDs for $55, but my total came to $92.80 delivered. I asked them why and got the above attitude. I wouldn't waste your money on this website go elsewhere people. I would rather pay a little more $$$ and buy from Amazon Australia 🇦🇺 and get free delivery. Absolute rubbish 🗑 behaviour from an Australian business...Shameful to say the least. 😡🤬

27 mars 2025
Avis spontané
Logo de DVD Hub

Réponse de DVD Hub

Hi Brandon,

Thank you for sharing your feedback. We’re sorry to hear that you were disappointed and that you felt our communication was not to your expectations.

We would like to clarify that at no point did any member of our team use inappropriate language or display the attitude you have described. We always aim to treat all customer enquiries with courtesy and professionalism.

To address your concerns:

- Our "3 for $55" promotion applies only to selected titles, which are clearly marked on our website.

- Free shipping is available on orders over $100, as outlined in our Shipping & Returns page and throughout checkout.

Following your feedback, we have made further adjustments to our website to make the details of these promotions even clearer for our customers.

We appreciate all feedback, as it helps us continue to improve the experience we offer. Should you have any further questions, we are always happy to assist.

Kind regards,
The DVD Hub Team

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