e-cosmetorium Avis 18

Réponse de e-cosmetorium

7 janv. 2026

Hi Diana,

Thank you for taking the time to leave your feedback. I sincerely apologize for the frustration you've experienced.

Your order was placed on Christmas, and as you may know, we paused shipments during the holiday period to ensure all orders received proper attention once operations resumed. We shipped your order immediately after the holiday break ended, and it is currently in transit to you.

You should have received a notification email with your tracking information so you can monitor your delivery progress. If you haven't received this tracking email, please let me know and I'll send it to you right away. Sometimes these notifications can end up in spam folders, so please check there as well.

We truly value your business and apologize for any inconvenience the holiday delays may have caused. If you have any questions or concerns, please don't hesitate to reach out—I'm here to help.

Best regards,
Magdalena
E-Cosmetorium Team

Réponse de e-cosmetorium

9 juin 2025

Hello,
We’re very sorry to hear about your experience. We take these matters very seriously and always strive to ensure every order is fulfilled promptly. However, we are unable to identify your order based on the information provided here.
Please contact us directly at our customer service email with your order details so we can investigate this further and resolve any issues as quickly as possible. Your satisfaction is very important to us, and we are committed to making this right.
Thank you for bringing this to our attention.
Best regards,

Réponse de e-cosmetorium

29 avr. 2025

Dear Jamie,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the frustration and lack of communication you have experienced. Your order was placed before the weekend, and we understand you selected expedited shipping to Canada. Please note that we also received your message just yesterday evening, after our working hours, and we are responding as soon as possible today.
Your order is also being shipped today. We understand the importance of timely delivery, especially when you have paid extra for expedited service. Please be aware that shipping times can be affected by weekends and carrier processing schedules.
We value your business and are committed to resolving this promptly. You will receive a shipping confirmation with tracking details shortly. If you have any further questions or concerns, please let us know-we are here to help.

Réponse de e-cosmetorium

22 avr. 2025

Dear Jazmyn,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delay and any frustration this has caused.
We want to clarify that we have not received any emails from you regarding your order—otherwise, we would have responded immediately. The recent Easter holiday led to unexpected delays in our shipping schedule, and we are truly sorry for the inconvenience.
Please rest assured that your order will be shipped with priority within the next two business days, and we will use expedited shipping to make up for the delay.
Thank you for your patience and understanding. If you have any further questions, please feel free to contact us directly—we are here to help.
Best regards,

Réponse de e-cosmetorium

12 févr. 2025

Dear Marina, We understand your frustration and want to assure you that we have sent to you multiple emails regarding this issue. We have also informed the shipping company directly about the situation. The address provided for delivery was correct; unfortunately, the shipping company has failed to deliver the parcel as expected. We are actively working to resolve this matter and appreciate your patience during this time. If you have any further questions or need assistance, please let us know.

Réponse de e-cosmetorium

12 févr. 2025

Thank you for sharing your experience. We want to clarify that BioGaia Gastrus Probiotic tablets are not specifically designed for yogurt making. While many people enjoy using different probiotics for fermentation, these tablets may not provide the desired results for yogurt production. We recommend following the guidelines provided by the manufacturer regarding the intended use of the product. If you have any concerns about the product's condition upon arrival, please refer to our customer service for assistance.

Réponse de e-cosmetorium

12 févr. 2025

We appreciate your feedback and understand your frustration regarding the delay in receiving your order. We want to assure that we have been in touch with the customer regarding this issue and have reshipped the package to ensure it reaches customer promptly. If you have any further questions or concerns, please feel free to contact our customer service team, and we'll be happy to assist you. Thank you for your understanding.

Réponse de e-cosmetorium

12 févr. 2025

Thank you for your comment! We're thrilled to hear that your order arrived in Winnipeg so quickly and that you are satisfied with the product. Your positive experience is greatly appreciated, and we look forward to serving you again in the future!

Réponse de e-cosmetorium

7 sept. 2023

Dear Sylvie, I am very sorry for inconvenience caused to you. We have replied you next day after we got your message. Also yesterday we have processed refund for you. I am really sorry our messages has not reached you, I hope you have received our latest message and information about the refund.

Réponse de e-cosmetorium

12 févr. 2025

Thank you for reaching out. We want to assure you that we have always made an effort to keep our customers informed about their orders and fulfilment process. Our system sends updates as soon as the order is shipped and tracking information is available. If you have not received these emails, please check your spam or junk folder, as they might have been filtered there. If you have any further questions or need assistance, please don’t hesitate to contact us. We appreciate your patience.

Réponse de e-cosmetorium

19 avr. 2022

Hi Kiera, We have replied to your inquiries, and I do apologise for any inconvenience caused to you. Full refund has been processed as requested. All the best.

Réponse de e-cosmetorium

Actualisé le 22 oct. 2021

Hello, I am really sorry to hear that. USPS tracking says your order has been delivered, however if you have not received it, can you please contact us at support@e-cosmetorium.com, so that our team can check it again for you? I am really sorry but this is what tracking stays, and I am sure USPS has left it for you in some secure area and it is available in there. Thank you.

Réponse de e-cosmetorium

Actualisé le 22 oct. 2021

Dear Debadutta, thank you for your order. I have just checked it and I can see that you have placed it on Friday 9th of July. We have sent you order confirmation on your email and we are shipping your order today, on Monday, one business day after you placed the order. You will very soon get the tracking information. Also, our support team has replied to your email today, I am sorry but we do work on business days and we are not able to reply on weekends. I hope this explains. Regards.

Réponse de e-cosmetorium

Actualisé le 8 juil. 2021

Hello and thank you for placing an order with us. We've looked into your order and I am really sorry you have experienced issues with contacting us. I have checked our communication and I can see that we have kept you updated about your order status which was finally delivered on 26th of January. I believe it must have been some miscommunication or system issue that you have not received our answers. We appreciate your business. We encourage you to contact our customer care department on email in the future so that we provide assistance with any questions you may have. Thanks again.

Réponse de e-cosmetorium

12 févr. 2025

Thank you for your kind comment! We're glad to hear that you had a positive experience with your order and that our team was able to assist you promptly. We truly appreciate your understanding regarding any potential delays, especially during these challenging times. We look forward to serving you again soon!

Réponse de e-cosmetorium

8 juil. 2021

Hello and thank you for placing an order with us. We have been experiencing delays due to COVID and have processed full refund of your order. I am sorry for the inconvenience caused.