A company you cannot trust. Support you cannot reach.
Based on my experience, this service is deeply unreliable, lacks price transparency and is impossible to reach by phone.
1. Unjustified £99 service fee on top of the £20 government fee.
2. Checkout total is behind a section closed by default (in contradiction to EU-law).
3. No amount beside the payment button.
4. Four applications paid for. Three ETAs received and verified.
5. Son’s ETA first described as approved. Later described as awaiting a decision.
6. Official government checker still finds no ETA for his passport.
7. Requested proof of government submission not provided.
8. Only voicemail when calling. No advertised “24/7 human support” experienced.
9. Generic replies. Direct questions left unanswered.
10. Refund refused.








