Eagleaviation Avis 

BA ‘forgot’ my bag from LAX to Glasgow, UK. My frustrations were not with the courier but with BA. The information given was for a number that is unobtainable and a web link to a blank page. It took a lot of digging to find out who the courier actually was.

I had limited internet and low phone battery so it was just a stressful situation that could have been avoided with BA sending the correct info.

Once I connected with Eagle Aviation they were extremely helpful and got my bag to me the following day. The Courier cannot leave your bag if no one is there to receive it so please don’t ask them to risk their job by doing so. The gentleman who delivered my bag shared my frustrations as he had been out the day previously to deliver but had been given the wrong contact info for me. He was friendly and professional - he even lifted my heavy bag inside the doorway for me.

I feel this whole process could be much more efficient for everyone involved. BA need to sort out their communication and relay the correct info.

No information (call, text or email) received at all. Tracking number doesn't work. Bag is in their possesion since Monday with a 2.5 hour driving distance, but bag hasn't been delivered in threedays. Promised call-backs don't happen. Reasons given by email answers (never proactively) or by phone (when you finally get through) vary every day. Should be zero stars. No idea why Lufthansa works with this company.

I had a different answer every time I called. “It’s out for delivery” “it’s in the depot” I had to call them to get any info. Nothing came from them. No calls not texts. Their call back form is a joke.
My bag has been missing for 8 days now.

Scammers. No updates at all after they picked up the bags. They've had them for 3 days now but still not delivered. I could have driven myself to London and back to Glasgow 5 times in this time. Their phone number costs £10 per minute to call. What an absolute SCAM!

Bag missing between Sydney, Dallas, Heathrow, Glasgow.
Reported Sat 6th May 23 by 5pm. Text message by 7PM on 7th, delivered before 8PM. Calming service at Glasgow airport when reporting and efficient, friendly delivery by Mark. No drama.

BA "delayed" my bags on both my inbound and outbound journey, I was advised on Sunday my bags would arrive home on Monday night but was very pleased when I noticed a courier pull up on Sunday night with them! Mark was very courteous and my expectations were exceeded so very pleased

Excellent service! Thank you very much. We received our bags on the same day they arrived in Glasgow.

Eagle aviation/couriers in Paisley appeared with my delayed luggage, unbeknown to me. With a late, unexpected evening delivery, the courier was very sympathetically garcious, as was I for his effort. Glad to have my luggage back so unexpectantly soon. Faultless service.

Eagle Aviation Baggage Services provide minimal warning of their attempted deliveries and it is extremely difficult to be ready to accept delivery. After a missed delivery I called their service number 0845 6461415 (on behalf of my customer) at 9pm in the evening and got a recorded message saying office was closed and would reopen at 8am next day. Okay understandable. So, I called next day shortly after 8am and got SAME recorded message over and over each time I tried. Eventually after 9.30am I got through with a different recorded message saying a member of their team would answer shortly. This repeated and repeated for more than 25 mins without answering and cost me more than £10 in call charges. Eventually I gave up and another party eventually got thru after 30mins holding on (so another £10 or more in call charges). Delivery of baggage was then promised for next day. Again minimal warning of delivery but they estimated 1.20pm. A member of the party headed down the street to meet collection but the driver arrived earlier than estimated and delivery was missed. No call to say we are here and they didn't wait. Surely this would save them lots of time, money and effort if they simply communicated with the customer. Delivery was eventually made on 4th day.

I am so disappointed about this company that I have tried to call them to change my delivery address and I couldn’t contact them or system they have is not in good standers,I have been waiting for my baggage for almost 4 days and still i didn’t get my bag,and still I haven’t got any update about my bag ,hope they will improve their service ,My reference number is LHRUL10976
Surname kankanidurage
If you could solve my problem by today I will remove my review,thanks

Delivered the cases the day after our return .. these guys are part of the solution, not the problem.. Mark was courteous & polite.. a good experience overall .. cheers and thanks..

I cant believe that British Airways continues to use this company. My bags have missed connections on 2 occasions in the last 12 months. On both occasions Eagle was contracted to deliver the bags. Took 4 days last time and I'm now 3 days in waiting for my bags even though they have been promised yesterday and today. I have trackers on the bags and they have not left Eagle's facility even though I've been told they are out for delivery - major FAIL

Following very poor expeiences with BA and Heathrow tyring to get my bags back, Eagle Aviation were excellent on the telephone and helped me go to their storage facitly to collect my bags to avoid additional delay with delivery schedules. Nothing was damaged or missing.

Absolutely appalling. This is a sham of a company and no airline or airport should use them. They inform you by text/email of their intent to deliver less than an hour before delivery. Obviously this is not enough time if you are out. On the second occasion that they tried to deliver, they sent the RUDEST driver I have ever experienced. He rang me asking why I wasn’t in, and when I asked him if he could deliver it to a neighbour, he replied with ‘oh my god’ and a massive sigh, shortly after which he simply hung up. When he spoke with the neighbour he gave no information or context, and simply said ‘can you take this missing suitcase’. Obviously they didn’t. When I rang him back he kept on repeating that my neighbours have no idea who I am. I have never, ever spoken to anyone so rude in my life. My neighbours agreed. How this company employs someone like him I have no idea. Awful.
Update: The suitcase has now arrived - it is completely and utterly destroyed. We are reporting this to the CEO of the airline.

I just want to say a big thank you to Jasmine and the team at Eagle Aviation for their support in getting out delayed suitcase to us incredibly quickly from Heathrow. Both Eagle Aviation and ASC Handling totally exceeded our expectations.

Well done Eagle Avation

The Eagle A have picked up my bag from the LHR next day once it arrived from Doha. They have delivered the bag to us with in about 7 hours picking it up. There have been great customer support and service all the way. The bag went missing in Qatar because of human error there. It never went on to my connection flight. After reporting the missing bag at Heathrow airport, the representative there have immediately located my bag in the system and informed Qatar airways to find and send it on the next available flight which they did.
Thanks to everyone concerned. Going forward a word of advice, we don’t have to do this but when getting on a connection flight please ask checkin staff about your bag, for them to make sure it is loaded in same the flight. Just show your bag tally reference. And make sure that you put your details on your bag.
Best wishes

MA

Worst ever company, very dodgy , do not trust them

BAG MISSING ON SWISS WAS DELIVERED NEXT DAY TO DUBLIN AIRPORT. THAT WAS FIVE DAYS AGO!!!
STILL NOT DELIVERED TO MY HOUSE!!! IMPOSSIBLE TO GET IN TOUCH WITH THEM. THEIR PHONE NUMBER IS NON OPERATIVE. SWISS HAVE ALSO CHASED THEM TO NO AVAIL.

Company itself is actually good and the guys reliable. Very difficult to get in touch with them. I had the feeling that's wasn't their fault. British Airways and Iberia messed up in many ways. I had a trip grom cuba and they left all the luggage of the flights in Madrid. They communicate wrong my phone number and my flatmate. And communicate wrong their phone number. Contacted British Airways for support useless. I had to help myself through eagle aviation website. phone for London is 01753965085. The guys actúally stayed in touch with me send pics of my bag. And delivered same day since when I've been in touch with them. Luca