Easelly Avis 69

If i could give it a 0 I would. Honestly just terrible experience and website. Tried to use the website for an assignment. It is pretty easy to use at first and worked. When I submitted my shareable link for a homework assignment for whatever reason the graphic just would not work anymore. I could not view, edit, download, or share my graphic. Tried contacting customer service numerous times over the span of a week. Got no response from them for about a week until today (7/16/2025). Talked to someone on the phone and was ultimately told my graphic was unusable and I would have to redo my entire graphic for an assignment that was way overdue. Will not use again. Use Canva or any other graphic design websites, they would work better than this.

I’ve worked for them most of their overseas designers are overworked, no growth even you worked for two years no increase etc. and they can remove you without, Thank you. Shitty Company exploiting poor designers, just use canva.

Nice software when it works, really nice when it works. Problem is that it never works. Some icons regularly crash the site, it wont display properly on a second screen and now I can not see my completed work. Also customer support never both getting back to fix stuff. Use Canva these guys don't have the resources to be working at this level.

*update* 4/14: after several calls I made and left a few VMs, I got a notification that they set up a refund. They didn’t communicate with me or called me back or emailed… other than the automatic email I got for this potential refund. Now i will wait & see if i do get the refund. If I do, I am glad that they heard my concerns. I guess that’s a good sign!

I was charged for another year after I had cancelled my subscription with them over the phone last year.
I thought everything was confirmed but I was wrong! I was charged again a few days ago. And have tried to contact them several times over the phone and I’ve sent them emails about this with no response yet.
How are we supposed get in contact with them for customer support when no one is there to help?

I paid for the student access to the website but could not log into the site to create my assignment after i was charged for a year when i saw a month of 4 dollars. How do i go about my refund? Since i can't even use the website.

Disgraceful practice, cannot cancel this subscription at all. Had to redo my password and now that ive done that cannot get into the site.
So tried do another password reset but wont sent confirmation email to allow cancellation.
Id so love to be face to face with the people who are doing this!!!!

I subscribed to easel.ly with my student email and it worked great at first. After my 7 day money-back period ended it started glitching and deleting parts of my assignment. I tried 3 different browsers, 2 different computers and even dumped my cashe... still kept deleting parts of my work. I searched for a history log to help me and anything in the help menu and found nothing. The customer agent in the chat was friendly but told me that I was not eligible to get my money back. I am very regretful I subscribed because I am a Canadian student, was charged more for the dollar exchange, and now am back to my same free service at my university where I started... minus a pile of money. Despite only using the service briefly, and nearly missing my deadline, I was not refunded. I recommended to the lab at my university but after my supervisor saw that I did not get my money back we are definitely not going with this service. I am presenting my experience with the service in January with our lab as to whether we should use this for our poster presentations. We will not.

Unethical billing practices - As others have stated, there is a light version that is free, but to do most things you have to pay. The price is not a lot, but they will continue to bill you year after year, regardless of whether you are an active user and do not give you any notice of an upcoming charge. So like many others, you might need it one time for one application, make the purchase and then forget about it because it's not a part of your daily routine, then 11 months later you're charged again.
They are banking on you not noticing or not caring about the hit enough to pick a fight with them.
It is companies like these that are why I now cancel my cards once per year and get a new card, so they are not able to continue to do this.

Why let Easelly be your headache when better tools exist? Although the cost is a low $24 annually for students, my recommendation is to avoid getting into the billing spin cycle that is Easelly. The tool itself does not supply anything you can't easily do and do better through service providers like Canva. My personal experience with Easelly involves having my account automatically renewed after a year or more of not using the service, making the decision to stop paying for something I never use, trying to log into my account to cancel, being unable to because the reset password function won't work, eventually emailing to indicate that I want my account cancelled and refunded because I haven't used the service in years, and finally being told that Easelly's policy is not to give refunds when more than seven days have passed after a renewal payment is charged. When I pointed out that I could not get back into my account to cancel, that I am very busy and wasn't immediately able to reach out for customer support, and that the email with the invoice and payment receipt do not state anywhere within the body of the message or on the invoice/receipt that no refunds will be given after seven days, I was told by a customer service rep named Mika that if I wanted a refund I would have to contest the charge through my bank. Apparently, Easelly knows that there are much better service providers out there because they have been unwilling to return my $24 to me. This was a bad deal for me because I lost money and got a product I don't want and don't seem to be able to access. Business must be bad when $24 is worth more than customer satisfaction. I've learned my lesson; I will never use Easelly again or recommend the service to anyone.

This is the worst platform. Most of my classmates couldn't even type and the format is annoying. They keep on giving you offers so you have to pay for basic stuff. It's terrible. I'd rather use canva.

The info-graphic design is stunning : ) Vernon designed a presentation and finished the project in one day!!!!

That’s F A S T service.

Thank you for creating such an incredible design. I look forward to doing business again.

Extremely happy with the professionally branded infographic designed for our company. The quick turnaround and overall experience with Easelly was phenomenal. We will happily return for any future needs.

Vernon was extremely helpful in creating a professional graphic package for my new business. He listened to what I envisioned for my company’s image and created exactly what I was looking for!

I would highly recommended this company!

Easelly did a great job of creating an infographic that visually shows the key areas where I provide support to my clients. They also stayed true to my brand. The layout is great and it easily lets potential clients know at a glance how I can support them. I will definitely use Easelly's services again.

EASEL.LY gives life to the information that I want to give to my students, and converts that information into interesting study guides that are easy to follow, with a clean design. Thank you Vernon for listening to, and capturing my vision into infographics.

I found Easel.ly last year, and I am using it a lot since then. Great service, very friendly people with excellent graphic skills! I love the graphics and designs they've created for me.

It sucks it only favors to good people and the ones beginning have nothing good to do.Worst website ever. Go delete this trash website and it sucks balls. Why do the text have to be retarted google docs is way better than this piece of trash can't even edit or make designs

Easel.ly has been a wonderful resource for me and my business. It takes very little effort to create images, request inforgraphics be made, etc.

We have been using Easel.ly for several months now and couldn't be happier.

Great service, very friendly people with excellent graphic skills!

The easily team were incredibly easy to work with, they went above and beyond to ensure that my needs were met. They will definitely be my "Go To" for my infographic needs!