Easy Breathe Avis 3

While traveling, my old BiPap was left behind. Called EasyBreathe. The salesperson I spoke with talked a good game, but was deceptive about insurance coverage and final cost. It took several months to get an itemized receipt.
Also, I paid for next day expedited shipping and the unit didn't arrive for almost two weeks. I made many calls to complain or ask for a refund and got the runaround, "It's the Post Office!" "No, it's the shipper!" I never received a refund if the hefty expediting fee.
The new unit lasted about two weeks before it failed. I still suspect I was sold a reconditioned machine.
Communicating with customer service was a nightmare. Initially, it took a week-and-half before I got a response. The representative I eventually spoke with seemed unable to speak in understandable, complete sentences. His email, voicemail and SMS messages were cryptic and confusing.
After about six painful weeks (I used my old machine in the meantime) a replacement arrived. A month-and-a- half later I received the original unit from the manufacturer. Unrepaired. The problem wasn't covered by warranty. Confused. I am.
Now my new unit is starting to act up, and I am dreading having to contact EasyBreathe. Sigh.
These things are expensive. When a company is deceptive about insurance coverage, going out-of-pocket stings. When a company in unresponsive to problems and concerns, people suffer. These machines, after all, are medical equipment.
This is probably the worst consumer experience I have ever had.

I ordered a product and paid extra to have it next day air shipped… They never shipped it and when I questioned about the tracking, they blamed UPS saying it was UPS’s fault even though it never left their warehouse. Never received product. Will never do business with this company again

Their product is good. However they are not Medicare approved and thus Medicare and any medigap policy won’t pay. Medicare does pay when you use an approved DME company.
Easy Breath uses deceptive sales tactics stating they don’t bill Medicare themselves, but customer can file a claim for reimbursement. They well know that Medicare will not pay for their products.