Easylife Avis 

I return a product on 11th May, June 19th they said the didnt have it, I emailed copy of despatch note and copy of delivery note, I have not heard from them since June 20th, so my item has been with them now 94 days, and no refund despite a daily email to them, and a letter to the General Manager.

Never ever buy from this company. They took an order for face shields from me in May. Hermes said it had been delivered and signed for at my address on 28th May .This was a complete lie. When it was eventually delivered it had been opened and used .They were scratched and partially used .It is impossible to get through on the phone no matter what time of day you ring. I have emailed them 3 times, I have written to them with a tracked return and still no response .Do not buy from them at all.

Keep well away from this dishonest and useless supplier of anything. I have received only one item out of 7 I ordered three months ago. Although my order was over £200 with free delivery they charged me £8 for my one item. My face masks - the pandemic will be over before I get them.
If you are reading this review, get yourself at least two long barge-poles.They are thieves!!!

My elderly parents responded to an advert from Easylife in The Guardian, purchasing 2 facemasks for £19.98 by cheque. This was on 2nd June. The cheque has been cashed, but they have received no products. When they and I have called to find out where their order is, they are around 90 in a queue and they don't get and answer. I have emailed and tweeted, to no response.
Having seen all the other similar reviews, I feel that Eastylife Group are taking advantage of elderly and vulnerable people - those who trust adverts in papers and physical catalogues over on-line shopping (and those who probably would't think to check on here before ordering...).
I am appalled by this company and will be reporting to the CMA and Trading standards.

Recently I ordered some garden edging strips and other items. The order placed was over £100.00. I was assured the edging was in stock.

As the goods had not arrived, by the date I was promised I cancelled the order. another company sent me a mail order brochure. I believe this second company was called “ healthy living “. Within their brochure the exact product was for sale. The telephfonist told me easy life owns their company. Once again I was assured the strips were in stock. The order did not arrive, so today I called could not get through. By email I have cancelled this second order.
Despite the fact I have been a customer for 10 years plus I won’t be purchasing any more goods from this company or their affiliates.

Awful customer service. Advertise items as in stock, take your money, don't deliver, won't communicate about your cancellation. DO NOT BUY FROM THEM!

Wish I could give no stars at all.
I don’t understand why this company have been allowed to carry on trading .. they prey on the elderly as their products are aimed at them. They are a scam company BEWARE... They owe me £17.98 but owe a lot more to some people. DO NOT ORDER ANYTHING FROM THEM.

Shocking delivery time with false promises.
Eventual arrival of order had broken bottle of disinfectant which spoilt the contents.
Four emails later and not a single reply, I telephoned to be told they could not discuss the order, or the circumstances as it was ordered in my wife's name.
RUBBISH CUSTOMER CARE AND COMMUNICATION

I, like so many others, have been waiting far too long for my order. Clearly Suppliers to this company have just as many problems as Customers. The company should not be in business and probably won't be much longer. DO NOT ORDER FROM THIS COMPANY. I have never known such disgraceful service.

DO NOT ORDER FROM THIS COMPANY: your card details will be used to take funds for a subscription you haven’t signed up for, and your order is unlikely to arrive.

I placed an order in June which I chased up via email last week. I received an automated reply to say that, owing to Covid-19, they were unable to honour the promised three-day delivery. At the time, I accepted this excuse.

On Thursday morning, I received a letter telling me that my two weeks’ trial is coming to an end and that a quarterly payment of £49.99 for puzzle books would be taken from the card I’d used to place my order.

I definitely did not sign up for any subscription, and I’ve checked the offer of a free puzzle book in the catalogue and nowhere does it state that claiming the free gift results in signing up for a regular subscription.

I then discovered yesterday that my mum placed an order in May which she has been chasing up. She sent a cheque for £43.99 but has received nothing.

We’ve been trying to get hold of someone by phone, email, Twitter, LinkedIn, and by post. Phone calls are automated and tell you to call back later.

This company’s primary market is elderly people - less likely to fight back. Just today, I have received more than a dozen messages from people who are also trying to get hold of someone at Easy Life to chase/ cancel orders and query subscription payments.

I’ve also found from a google search that Easy Life Group has been investigated in the past for exactly the same kind of thing.

Zero stars, but one is the minimum I can do.

As previous people have said these people should not even have a star in their brochure they say Trust pilot have rated them great which is total rubbish. We are going to cancel our order but want to make people aware we have just received a letter saying our 14 day trial is coming to an end and if we don't cancel they will take £49.99 from our card as a quarterly payment I cannot find any mention of this anywhere in brochure they are criminals!!!

I understand that times are difficult and l was prepared to wait. However l have decided to cancel my order. I have sent emails telling them so. Only to get an automated response. Tried phoning only to be told lines are busy. Yet this morning l received a brochure from them. Ought their priority not to be for orders outstanding than seeking new ones?

I’ve had to give a star rating to be able to write this review but suggest Trustpilot has negative star ratings.
So wish I had read the reviews before I ordered from this dishonest company. I’ve waited weeks for my delivery which was promised in 1 June as as yet have only received one thing - yesterday.
To add insult to injury I receive at least 3 to 4 emails a week offering me exactly the same products I ordered weeks ago. And today a brochure through the post.
There is no way to get through to customer services by phone and left hanging on for hours while paying the phone bill for their complete failure.
Can anyone let me know the name of the CEO and how to make contact with somebody that I can contact and their email address or phone number.
Do not be taken in by this company and consumer protection groups should be urgently looking into this.

Ordered 4 items on 26th of April -supposedly in stock
Still waiting on 7th July!
Website has said fully allocated awaiting picking for 6 weeks
Took payment from my account but refunded three days later -no communication from company at all
Company has not even bothered to acknowledge 1 letter and 5 E-mails
Phone contact impossible- mostly they say call back later but if you do queue you will be cut off after 60 minutes
Quite simply the worst company in the history of internet shopping even allowing for Corona virus , Avoid like the plague
Yet why are newspapers still taking their adverts when they are clearly not fulfilling any orders?
Have written to the Daily Mail to complain and ask them to review their relationship with this dreadful company

finally received my order from easylife took 4 months happy with my order but wont order again

Ordered several items on 27/5/2020 I have not received anything tried ringing emailed them one response only I have now emailed saying I do not want any items at all still no response worst company I have ever dealt with I give them no stars yet trustpilot give 4&half stars

I wish I could put minus stars.. What an awful company, take my advice steer clear of Easylife. we ordered products, and paid promptly, including carriage at £4.99. we were advised that our products had been dispatched, 3 days after our due date, the products still had not arrived. I emailed several times, rang several times only to be advised I was number 100 in the queue. countless emails & phone call all to no avail. I have STILL not had a response from Easylife. TAKE IT FROM ME GO ELSEWHERE.....

My in-laws, who have no internet access, posted an order on 9/5/20, their cheque was cashed on 11/5/20. Still no goods have arrived. I sent a message on their contact form, no response, so I emailed them. I got an automated response stating that no payment would be taken until goods had been dispatched. Clearly untrue as their cheque has been cashed. They suggest phoning them, but you can't get through. My MIL tried and she was 640th in the queue!!
Blaming the pandemic is all very well and good. But they are taking people's money and then not delivering.

Site content good, ordering process OK and prompt confirmation of order and notification of dispatch - then it all went wrong! After a week order hadn't arrived; unable to contact on phone (lockdown excuse) so set email requesting refund. For the next 2½ weeks no phone availability and emails not answered - no refund and no delivery. Eventually resorted to emailing CEO for help and refund sorted within a couple of hours - this shouldn't have been necessary.

Not worthy of 1 star! Placed an order on 19th April, order confirmed for delivery 30th April. Not a peep since then. No money has been taken, but why accept an order if you can't deliver the good? After several emails which have had no reply & trying to phone several times, where the waiting time is over an hour, I have cancelled my order. Strangely enough, I have received lots of junk mail from this company & several cold calls from other companies that have obviously come from this order, I know this as it was made in my Mothers name. BE WARNED!