Ebike Exchange Avis 

Bought a haibike from bike exchange through Alex. The bike arrived in great condition however the gears never shifted properly, the forks didn’t switch between firm and soft and the motor made an awful sound when it applied the torque. Got intouch with them and requested a refund. Alex sent me the price of the bike minus the £105 shipping even though the fault was on there end. After a phone call and being called a lier I managed to get my money back. Never usually the type of guy to send something back as I’ve rather just get it sorted locally without the hassle but when I was a “lier” and the bike was fine. (Which I’m no genius but the bike was far from fine). Review left after I’ve received my full money back as I’m not thick enough to do it without the money.

In response to the review reply, i can provide the exact same videos of the motor rattling noise that apparently they couldn’t replicate when they received it back…. Hmmmm smells fishy.

Must be the easiest and safest way to sell a bike.
Our two bikes were collected on Thursday and the money was in our account the following Tuesday.
Being able to choose a collection date was also super convenient and the carrier was careful to pack the bikes, protecting them with blankets.
Overall very good !!

really good service from valuation to collection to payment. Cannot recommend highly enough.

As I small business owner I understand customers and customer service, Ebike Exchange were hassle free from initial contact to transfer of payment on completion, given the logistical problems associated with battery pack transportation that’s no mean feat.

Very professional, wouldn’t hesitate in recommending.

I was a bit apprehensive selling my bike as you hear so many horror stories theses days. However Alex at Ebikeexchange has been excellent. From my initial acceptance of their reasonable offer everything went as they said it would, the pick up, the appraisal and the prompt payment. I would thoroughly recommend Ebike exchange.

Very easy to sell the bike. Bit of confusion with the courier service not coming on the days I suggested but overall, nice and easy, and very easy to deal with

It was great to find a business that was excited in what they were doing whilst supplying the service you want. As a keen biker, I’ve always found it difficult to part exchange an existing bike for an upgrade. I rang Alex, he gave me a part exchange value against a bike I wanted which was very fair and once agreed the bike was delivered within 48 hours. So great service, great delivery and great price.

I got a great bike from Ebike Exchange, and for a very good price. It had done 190miles, other than some scuffs on the pedals and crank arms, it was in near perfect condition. Less than half new price. I have ridden it for a couple of weeks to check all is good, and it is. I went to the showroom to look at the bike and I was seen straight away and the bike set up for me, a couple of tweaks after a test ride, job done. Thank you, I really love the bike- Thank you.

Excellent service. Great communication throughout a well managed process and very prompt payment. Thankyou.

Ebike Exchange made a decent offer for my old bike. They were very efficient and arranged prompt collection.
As soon as they received the bike, they paid immediately . The whole experience was easy and I would use them again next time rather than the hassle of selling on eBay or marketplace

Went to test ride a couple of bikes. They were both well prepared and in excellent working condition. Choose one only for my wife to then buy the other one. If you want an ebike then they are worth a serious look.

Bought a low mileage HAIBIKE from these guys and it’s a great bike. Virtually as new despite being 5 years old.

Great service. 10/10 from me

Thanks Alex

The whole transaction was effortless. The price was competitive; I was offered at a fair price. Alex arranged the collection, and the money was in my bank within 48 hours of the bike being collected by the courier.

Easy communication. Provided everything I asked for. Bike ordered on Monday and delivered by Wednesday. Arrived in good condition. So far so good.

Seamless process from obtaining a quote to collection of the bike and finally payment all as agreed.

I would recommend this place to anyone, having brought a canyon tourque on from them everything was as described and delivery was quick and easy, even on the online appointment they went over the timing of 15 mins to make sure all my questions were answered. They gave me the space I needed to make an informed decision on my purchase.

Only set back was a charger was missed on delivery for the gears. However they were incredible dispatched it that day and arrived quickly. Customer service was on point. Cannot fault them and is a go to place for e-bikes

Very straight forward people to deal with, quick reponse, excellent collection, swift payment, highly recommended

Before deciding to use E Bike Exchange I rang them and had a helpful telephone conversation with Alex
Then, having sent him photos of the bike, the process was quick and easy. And, the price quoted was what I got.

Ebike Exchange was recommended to me by my Wife and it was probably one of the best things I did. From start to finish, the process went smoothly and it took less than a week from bike being collected to payment being sent. The exchange of emails and instructions from them was very professional and well explained for what I need to do. This company also offered me a good price for my E-bike and I fully recommend them. I would consider using them again in the future. 5 stars from me!

Very pleased with delivery kept informed on progress all the time great looking bike would recommend buying a bike from you