ECH Group Ltd  Avis 

All I can say is that I would use this company again.

ECH engineers installed our solar panels yesterday. The installation went well and the panels are generating electricity, albeit at a low level as it is early on a cloudy day. Overall I am very happy with the quality of communications and installation.

Second installation as good as the first

 We originally had ECH Group instal Solar PV on our property in 2012. We had such a positive experience that when we moved we had no hesitation in using them to install another system, but this time a battery was included in the set up.

Their service was just as good as the first time and their after-sales support has been brilliant with any queries that we have had. Their staff are knowledgeable, polite and in our case very patient.
We would not hesitate to use them again if we were to move and had another requirement for Solar PV.

Very easy to contact. Available at all times to answer questions. Honest to explain when something is not needed in the package. Competitive price. Date for installation was given with no delay. Installers of both solar panels and electrician very professional and polite.

ECH were responsive from the moment I contacted them. They were prompt in their assessment and costing and were sympathetic to my preferences. The installation was very smooth. ECH sent a team of 4 fitters who worked tirelessly during the day. The fitters were polite , considerate and tidy.
I have been given good support and advice following the installation.

I had an excellent experience right from the 1st contact. Carl gave very good advice and as I learned more and asked better questions he helped me to get comfortable with the decisions and best of all, he helped me to keep my spend down ensuring that I optimised my choices for what I need. The installation was very professional and great care was taken to ensure that I was happy with every step of the work. Overall I am very happy.

Great company

From start to finish ECH provided and quick and easy solution to solar installation. Carl is very knowledgeable and is happy to take the time to talk through your system and answer any questions you may have. At no point was I upsold any necessary accessories and I was given straight forward, no-nonsense answers to my queries.

The installation team also did a great job, arriving at about 10am, the job was completed and working by 3pm. The installation team were respectful of the property and their workmanship was excellent.

I cannot recommend ECH Group enough and I would not look anywhere else for solar installations in the future. Thank you.

Carl Hughes rang me to give a price. There was no hard selling format, just a very competitive price.
The surveyor was sent, and quickly assessed the installation. He gave me a installation date for two weeks later.
The panel installers arrived at 8.00 am and started work. By 11.00 am the panels were all fitted and ready for the electrician. Everything was installed and wired by about 4.00 pm. Both the panel installers and the electrician were polite and professional.
I'm a very pleased customer.

ECH Installed 14 solar panels with a battery at my home.

Carl was very helpful when talking about what would be best for my house as I wanted to do everything I can to reduce my energy bills.

The installers did a great job and made sure they tidied up after themselves and I'm really happy with how they are working.

Delighted with the service!

I recently had an installation carried out by one of the teams at ECH and have been extremely impressed at every stage.

From initial discussions through the quotation stage right up to the switching on of my system, the company has been polite and professional.

I will definitely be recommending ECH Group to my friends

Excellent value and very helpful admin back up following fitting. The fitters were lead by an experienced supervisor and the house left clean and tidy. Happy to recommend this company to anyone wanting solar panels.

I decided to use this company to fit my solar panels because my neighbour also wanted solar panels and we decided to both put them on simultaneously to save money. Although, the reviews and price was good, unfortunately since the very start our cooperation and communication was off. The installation team was nice and did what they were told. But after the solar panels were fitted I realised the net that was meant to be installed but was missing. I wasn’t told before or after installation that it would be missing although in the agreement it was decided the net is included. After installation I reached out to the company about the issue and they informed me that the solar panels were too tight and the net couldn’t be included. As a customer I should be informed before the installation that parts of the package would be missing. I am displeased that the agreement was incomplete.

Up until the installation of my Solar PV system everything was fine with this company. The survey & Installation were carried out on time. HOWEVER, a qualified electrician had to enter my loft space shortly after & noted that there were wires from the solar panels strewn everywhere & not clipped up tidily. The second problem was with the meter installation. A meter was installed to measure the amount of power generated by the PV cells. This was wired incorrectly according to my energy supplier when they came to change my electricity supply meter. Wires were fed on top of the original meter partially obscuring the display & wired directly into the meter rather than into an isolating box. The ECH installer who came to fix it was rude & tried to blame me for his bad workmanship. Finally I have had major problems trying to obtain the DNO documentation for the installation. The company director Carl Hughes is a nightmare to deal with. Customer service is non-existent & his latest email to me was rude & threatening. He accused me of sending inappropriate & rude emails when I was just being firm & trying to obtain the correct documentation from him. DO NOT DEAL WITH THIS COMPANY.

As a complete novice to Solar I had heard a load of stories about what you should and shouldn't do. Thankfully Carl at ECH was both extremely helpful and patient with all my questions. With a fantastic installation team I have now got my solar panels which are the envy of my neighbours, perfectly positioned to give me maximum output. I would highly recommend ECH to any prospective purchaser.

I can’t fault ECH, from initial contact they provided a competitive quote and answered any questions promptly. The installation team were great and very hard working, they were clearly very experienced and knew what they were doing. The installation is neat and tidy and seems to be working well, we haven’t had many sunny days to fully test the system but even on cloudy days the panels are providing enough power for the home and to charge the battery! I would definitely recommend ECH Ltd to family and friends.

Further to my last year's review post installation, I can add additional comment based on operational experience.
There was a problem with our iBoost water heater, it failed. ECH stepped in, under the terms of the supply contract, dealt with the manufacturer, arranged a replacement and carried out the removal and installation of the new unit.
This was achieved quickly with minimal inconvenience and at no financial loss to us.
It proved to us that the guarantee assurances provided by the company were real and applied to the benefit of the customer. Excellent on going support.

Highly recommend ECH to anyone who wants PV install. This company it's not a "push" one and let you make decision whilst answering lots of your questions. The installers are very respectful towards you and whole property, making sure there is no faults and mess before they leave.
Best price with high quality panels.
Thank you and I am looking forward to recommend you to all family and friends.

We are very impressed by our new 5.6kw solar system and battery. A purchase such as this is a little daunting but the team at ECH guided us through the specification process without pushing for a sale and the system we had installed is clearly ideal for our requirements. The installation team did a fantastic job and their work integrated seamlessly with the roofing company. The certification/approval to link to the grid was done very quickly too. Ordering the solar system was a late addition to our roofing project and ECH timed everything perfectly to suit our roofers. I have been really impressed with their service and we have an integrated system that looks great too.

Installing Solar installation needs careful research as in my opinion there are many companies following the past double glazing policy, the customer is given an over priced quotation which is discounted if accepted on the spot.
Solar installation is a long term investment so its important that you choose the very best system within your budget that will deliver the energy savings that suits your needs. Its also important to choose an installer that will advise, build and support your installation over the solar life cycle.

I contacted the Renewable Energy Association and was given three solar installers contact details, all three offered the same advice based on my property roof space and location but some applied sales pressure to try and secure a contract.
I chose ECH for the installation because Carl Hughes in my opinion offered the best unbiased advice on different systems and products explaining benefits against costs, leaving the final decision to me without any sales pressure.
In September 2020 ECH supplied and fitted 15 SunPower in roof panels, inverter, two storage batteries and an I buddy immersion heater smart controller. I initially wanted three but Carl suggested installing two and add additional at later date if needed, which was good advice.
I was so please with the service and installation that have just added another six SunPower panels and another inverter to my property.
From initial enquiry to installation as expected first class service.
Highly recommended

Frank Bocchi IEngMIET

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Great service from quoting to installation.
Carl was great in putting a quote together for a good size solar PV on our bungalow with battery backup. No pushy salesman tactics just the quote and any questions answered. Guys turned up on the day as booked and just cracked on with the installation, clean and tidy install, took all rubbish away with them and showed me how the system and the app worked. So glad I decided to go with ECH and would definitely recommend them to anyone else considering a solar PV installation.