EchoPark Automotive Avis 

I had been pre-approved for a certain used car I wanted. I went to the dealer in Cary, NC. The guy would not even let us test drive the car to see if it was expectable. He had me fill out another application which I had done online. He stayed gone for 45 min. and we still had not test driven anything. He kept coming back with cars thousands of dollars out of my budget and wanted thousands down. My family just got up and walked out. The service was horribly and the sale people are rude. They don't want to listen to what you the customer is wanting. They never honored my pre-approval letter.

Horrible experience at the Duluth Ga dealership. They tried to bully me into financing with them. I already had better financing approved and just needed a purchase order. The salesman was horrible too!!

Don't ever go to this dealership the person that was texting I sent everything he needed he never explained just that they couldn't help me I got more information from the lady's that answer the phones after I told one of them can I get another sales person he sent me a text I can't get you qualified for any car never spoke to me. The person never told me how my app was going i had to call it had been 4 days after I submitted.A use car nothing fancy didn't want a huge loan just to be able to get to work and home. Everything i heard about them is lies. Don't go to them they don't care.

My husband and I traveled to EchoPark Automotive in Thornton, CO, to purchase a 2024 Tesla Model Y. We traveled nearly 1,000 miles to see the car and take it for a test drive.
However, we found the vehicle in a condition that did not meet the expectations of a potential buyer. To put it mildly, the car interior was far from ready for sale. We prefer not to go into details, but it’s hard not to question why the car wasn’t prepared when there was a group of 5 to 7 staff members gathered at the front desk, seemingly doing nothing. Ultimately, we decided not to buy the car, and we felt both disrespected and frustrated by the situation.
After discussing our concerns with the onsite leadership, we felt our points were not received as they should have been. We escalated the matter to upper management, and we were pleasantly surprised by their response and professionalism. While our initial encounter was disappointing, the leadership at EchoPark took the high road and demonstrated accountability for the situation, which we wholeheartedly appreciate.

By all accounts, the car we went to look at should have been the car we came home with. Unfortunately that didn't happen, largely because Echo Park couldn't get out of their own way. They are quick to remind you, time and again, that they don't negotiate price and that they are "like Carmax." While that's not a new business model, usually other places don't overlook obvious and potentially damaging issues with their cars. Overall impression of Echo Park was a general sense of laziness among the staff, lack of preparation and product knowledge, unfamiliarity with their systems and absence of hospitality. I would go into more detail but my response is limited. The car in question, a '15 Lexus RC350, seemed to check all the boxes. It had some cosmetic issues but overall, it presented well. But the car had an incredible vibration at idle (likely failed engine mounts). And because Echo Park is obstinate and unwilling to fix any issue that isn't required by state inspection, we left. Priced at $24,299, the price increased to $27,300 after taxes, tags and fees. For that extra $3k, you have the luxury of paying them to wipe their hands clean of any issues on the car, and instead letting you pay for further repairs. Our representative Vic was very pleasant, although unprepared for our scheduled appointment. Each time she left to do something, she was gone for incredibly long periods of time. I'm reluctant to dive deep into the issues because she's trying to make a living like the rest of us. But I will say she had challenges with several things while we were there. After we left, we received a call from "Jared", regurgitating the same line that the car "passed their 194-point inspection with flying colors." Comedically, he followed that up by saying they noticed a "slight vibration" and that it could use a tune up. But rest assured, IT PASSED THEIR 194-POINT INSPECTION! If that wasn't enough to bring a laugh, he said they "replaced both rear shocks and struts." Is it any wonder why people don't trust car salesmen? It's one or the other, pal! To add insult to injury, the brakes felt terrible, with the pads needing replaced soon. Since he's known to say funny things, Jared stated that while they noticed these issues, their shop foreman said "there is nothing mechanically wrong with the car" and they won't do anything further to it. Which means, YOU get to buy a broken car!

In summary, I'll agree they're like Carmax, but more like a dime store version. They're a used car lot full of used car salesmen, with all that implies. They tout that their prices are cheaper than the competition but bear in mind, the issues with the car and their excessive fees may likely surpass their competitors. For us, a stroll 2 miles down the road to the Lexus dealer proved far more lucrative. They had other cars available with similar mileage for less money, and in better shape.

I had a specific car in mind and Amy immediately brought it out for my test drive, all the while explaining features. She and Daron went above and beyond to craft a deal that would work for me. Patient people!

Echo Parks post sale customer service is poor. I brought my Jeep Cherokee in for service within the first 30 days because the backup camera would occasionally go fuzzy. They did not bother to run any diagnostics and told me since the error wasn’t happening at the time it was in their shop for service, it could not be fixed. They told me they would make a note that it was an issue that was found within the first 30 days and would fix it if it happened again. However, I brought it in to another auto shop (echo Park In Colorado Springs doesn’t do any car repair at their shop after the first 30 days) they ran diagnostics, found that the internal camera was faulty, and was able to fix it and now it’s working fine. I called Echo Park back and was told since the issue was covered by warranty, they would not cover the $250 deductible for it and would not honor their previous agreement. I recommend going to another dealership that will do the repairs there even after the 1st 30 day timeframe is up and will honor their word. Their call center is also a nightmare and does not return calls in a timely matter.

I was only in to sell a vehicle. Kept waiting for them to tell me, "that online quote is wrong, we can only give you $3k less than we said". But NO!?! They gave me $3k more than Car Max and $4k than anyone else!! Pretty painless transaction, I love this place!!! I would of given 5 stars but the process took 3 hours (12pm-3pm) and I didn't have lunch so I got a bit crabby. But part of that might be my fault because the wife's name was on the loan and she didn't come with. Overall great experience.

EchoPark Nashville!! Can’t say enough good things about this dealership if your looking for great cars and good buying experience then you need to head that way and ask for Jeremy or Nuni!!! You will be well taken care of 👍🏽

I wanted to like EchoPark. But their system of no-pressure, non-commission "customer experience" staff means no one is there trying to help you. They don't care if you buy a car or not, and no one is working hard to try to earn your business. We were there for about 3 hours and only were able to test drive two cars because our "customer experience" person had no incentive to help us out. Tons of time standing around waiting. And they don't try to fix up their cars - one was brought out to us with stains on the seats and was just a mess (we didn't even take it for a test drive). Another they had slapped touch up paint on it when it wouldn't have been hard to pop out the dent they were trying to conceal. Would not recommend. Bought a car easily somewhere else where they actually wanted our business.

I called and I set an appointment , I asked to see 3 cars. I talked over all of this with the scheduler. She said we look forward to seeing you, the cars will be pulled up and ready. We went in, and I was told 2 of the cars are in Colorado springs, ONE was available, I said wait , I wanted to see those cars. I was told that for $99 EACH they could bring them down. wow... then I looked at 2 other cars . I then asked to see a third car, my sales girl ( who was more interested in her phone than us) said well it is a Saturday and we have a limit of 3 cars because we need to help other people because Saturdays are so busy. I was shocked. Even with this I stayed and looked at the 3 cars, but I really wanted the one from Colorado Springs so I said FINE bring it down. I was told they would call me when it came in... no calls, nothing, I had to call and ask, then they said almost a week later it would be there. so, I went back. I liked the car, we decided to buy it. it was dark out, so we missed the cracked windshield. I called back and left 12 messages ( I have proof of this) no call backs, I was transferred to people and they would say I need to ask the manager . Then I was told ok, we can get this replaced. I waited again, by now it is past the 7 day return policy no questions asked and I paid cash for this car, was told the glass company would reach out to me... NO ONE called, I kept calling , I got some one who was really nasty and she said the manager said NO we will not replace it. HE will give you $150.00 to help YOU pay for it, NOW mind you we bought a bumper to bumper coverage too. They said its not covered, and I said I want to talk to the manager, I was told he was helping other customers and would get back with me. This is 6 weeks now and I guess the manager has a never ending guest to help. We still have a cracked windshield. I am still waiting for the manager call to explain WHY they will not replace this windshield. so from beginning to end this was not a good experience.

My overall experience with EchoPark was absolutely great. All of my questions were answered, the team was not pushy, I really liked my sales rep, Asia Nelson, and I absolutely LOVE my 2022 Lexus IS350 F-Sport!

I'm only giving 3 stars because after all of the paperwork was signed and I was leaving I came to learn that there was only ONE key to the vehicle and NO floormats. Verifying floor mats never occurred to me since they are generally kept in the trunk for test drives. And I don't think that I have ever purchased a vehicle that didn't come with 2 keys! Being that this is a Lexus these are NOT cheap items to replace (key was close to $400) and EchoPark should have taken care of that or at least disclosed the info prior to purchase.

When getting shorted is you very last experience as you are walking out the door then that is most likely what you are going to remember (and rate on!).

I'd recommend EchoPark but grill them on every single detail....even if you think the answer should be obvious.

Do not go here.

I tried to go here for a 2 car trade in. Could not get anyone via phone, email, text, website, cars.com. When i left a Google review i finally got a text to tell me only customers inside store get communication preference. I explained i was 2 hours away and would like to ask questions about vehicle before driving.

No redponse. Their Google reviews are lies. Fake emails used to create multiple accounts.

Gloria & Chelsey were the best! We came at a later hour to look for my husband a new vehicle and they helped us not only by putting my husband in a vehicle he has dreamed of but helped us ultimately make a decision that would financially benefit us in the long run... something you can't find anywhere else! Plus, we never once felt like an inconvenience for our timing! That is the kind of customer service that backs why I will always start with Echopark in Birmingham when looking for a new vehicle and I will always recommend them to friends! My husband is happy which makes me happy! 😊

Would never recommend this used car lot. Ryan Miller was my salesman. After getting in a car accident, the last thing I wanted to do this holiday was shop for a new car. Unfortunately I should’ve learned my lesson the first time I came to this lot. But I gave them a second chance and I fully regret it. I bought a vehicle from here and I will say I love my car but the sales people are horrible. After already explaining I did not want the warranty they offer they decided to slip it in my paperwork and I did not catch it till later that night after I left. They also gave me my vehicle with nearly an empty tank and did not reset the oil life. The next day I called 4 times to figure out how we can resolve this and was sent to voicemail never receiving a call back and then I called again and they hung up on me. Then two weeks later they called me asking me for my letter of total loss after I already provided them with it at the time of the sale. Ryan was my salesman and I would never wish this upon someone who was just in a traumatic accident like myself. If you go to this car lot make them explain every detail to you and break down why your payment is what it is bc they will rush you through your paperwork. I should’ve known better and I completely regret shopping at this used car lot

Starts out like it’s going to be great service. They highly recommend you set up an appointment so that you can receive a more timely service. If you consider seeing me at 2:30 when I had a 1 o’clock (I initially had a 2 o’clock appointment but changed it and they said that was no problem) appointment timely then maybe you should stop following the doctor’s office business model. I get it. How can one calculate how long one is going to spend with the prior custumer but don’t try to deceive me with an appointment as if it’s going to be any different than any other experience I’ve ever had with a car dealership. Sometimes it’s good when they’re not busy and sometimes they’re just busy. If that was my only issue though I could understand because truthfully, I was OK because I do understand how personal service can extend past time allotted. However it didn’t end there. That was just the beginning of what would be what I would consider not very good service at all. The communication was painful. It literally took two hours for them to reply every time I had a question. They won’t deal with any outside lenders. I already had my financing in place with guardian credit union but they made that impossible. They tried to charge me $9000 more with their “upfront, no haggle pricing” by adding a bunch of stuff that I never asked for. I still don’t know what all of it was. They never even asked me if I wanted these things or even discussed with me what it is they were trying to charge me for. It just mysteriously disappeared. I know a huge chunk of it was what I would think would be an extended warranty, but it was listed under some acronym that made it unclear without explanation. The website says that if I purchase a vehicle in Alabama which I did the taxes tags and the $699 treatment that they do on the outside of the vehicle was part of the price but yet they tried to add it on top of the vehicle price.There was several other crazy fees like, lifetime dent removal and yada yada yada. Look, I think it’s great that you provide these services and I get the value of up selling but I don’t subscribe to assuming the services are desired. Once that was removed, they still wanted to charge me $22,999 when the vehicle was listed for $22,689 and then tried to insult my intelligence and attentiveness by telling me they are sorry there must’ve been a last-minute price cut. The truth of the matter is, it may have been a simple mistake, but given all the other stuff, it left it open to suggestion. Bottom line, all I can say that from beginning to end it was not a very good experience. Great concept…. seemed like it was gonna be a very good experience…the sales person was extremely nice….. as a matter fact, everyone was extremely nice, but the process is very broken

I bought a BMW X3 from Echo Park on 9/1, and after being there for over 8 exhausting hours, I drove home feeling excited but drained. The next day, I had to leave for a work trip to Santa Fe, so I didn’t get a good look at the car. When I got back Friday morning, I started noticing damage: a cracked bumper, spray-painted rear panels, a cracked light, and the back liner falling apart. To top it off, the rear camera went completely dark at night, almost causing me to hit a pedestrian.

Frustrated and anxious, I immediately contacted my sales agent, Christy Banks. My texts went unanswered when I asked to speak to a manager, and when I finally got in touch with someone from customer service—Rachel—her rude response was to suggest that I might’ve caused the damage myself. After repeated calls, I spoke to Ben, who claimed to be a manager but gave me no real help or options. His indifference only added to my frustration.

By this point, I was exhausted. I’d spent hours dealing with a car that should’ve never been sold in the first place, and still, no one at Echo Park seemed to care. When I shared my concerns about the rear camera not working properly, Christy told me to bring the car in, promising Paul would take care of me. After waiting 30 minutes with no assistance, Paul simply handed me back to Christy. I felt stuck, like I had no choice but to pick another car, despite there being nothing in my price range. I ended up with a more expensive car, and they wouldn’t budge on the price. I felt completely defeated—trapped into making a decision I didn’t want to make.

The next morning, just when I thought things couldn’t get worse, the service light came on in the new car, and I found more damage that I must’ve missed. I had been at the dealership from 10:30 AM until nearly 8 PM the day before, with no food, no ride, and no explanation for why the process was taking so long. I missed an important appointment and left feeling completely drained.

After expressing my frustrations and concerns, Christy casually suggested I could trade in my SUV in a few months—an absurd suggestion since I’d be upside down on the payments. Who even suggests that? It felt like a slap in the face after everything I had already been through. This whole ordeal has been an exhausting waste of time that I’ll never get back. The hours spent at the dealership, the constant chasing for answers, the complete lack of communication and care—it’s been nothing short of a nightmare.

Echo Park’s promises are empty, and their so-called standards are a joke. This experience has left me frustrated, exhausted, and without a shred of faith in this company. I wouldn’t wish this on anyone.. I still haven’t spoken to a manager.

This company buys nice used cars, usually from rental companies. If you are buying straight out, you can purchase a low mileage car for a reasonable price. They do not accept any form of payment accept cashier's check. Really, really watch all the hidden fees. Numerous times in the conversation with salesman, items were mentioned that would be included in the deal supposedly at no extra cost. When the paper work was drawn up, about $5000 Xtra bogus fees were thrown in. Was able to have all but two removed. One for catalytic converter theft which makes no sense due to converter still being obviously in tact while signing the papers and the other for some kind of coating that had already been applied. Bird urine or something of the nature. Their finance rates are ridiculous so finance elsewhere if you need to. Hope this helps someone in their decision making.

If I can give a 0 I would, Worst company ever, I did a purchase online and scheduled to go pick up the car and when I showed up there was no car! They said it sold out and they blame it on the system you can tell there is something fishy there, just wasted my time and now waiting for my refund, they didn’t even care for your time! Sales and management are playing games!

At first we loved the atmosphere and the people we worked with at EchoPark when buying our new car. That ended very quickly when we only drove away with a permit to move the vehicle, even after asking for the title three times so we could register the car ourselves. They assured us they would register it for us and took our registration and tax fees right there at the dealership. We were told to expect our plates and registration within a week. After a month of no plates or registration and asking EchoPark where they were, we were continually told they were working with the DMV as quickly as possible to get the registration for us. Now we are past two months and still no registration. We legally cannot drive our new car and we have now been ghosted by EchoPark. We are left working with the BBB to try and resolve this. After no resolution through the BBB we are now hiring an attorney to recover costs involved in transporting my wife to and from work for the last two months since she is unable to drive the car we purchased from EchoPark. NO dealership should ever sell a car without a title in hand. We had law enforcement look up where our title was and it still shows that it is registered in California. EchoPark may have some good reviews but before you even drive your car off the lot ask them to SHOW you the actual title, not a photo copy. DO NOT purchase a car from EchoPark or drive it off the lot without a full registration in hand.