EchoPark Automotive Avis 

Guys don’t go to them. They claim to offer the best price when in reality it is the highest price. I got there and they tried to sell me on all their maintenance plans which I saw right through. The number they show are severely inflated and called them out on that. Their “plan” is literal junk. It won’t pay for anything. Then when they showed me the bill of sale, I expected a 400 payment and I saw nearly 700. I looked at the breakdown and saw that they were charging me fees I shouldn’t ever have to pay and slipped in their “plans” that I never agreed to. I guess they hoped I wouldn’t notice! I told them to remove that and they literally argued with me. Trying to gaslight me that I wanted them and I told them over and over again to take them off. I literally had to yell in the lobby extremely loudly to take it off and the sales “boy” finally said he would take them off trying to hide the fact that other people were there to buy. I was about to turn a lot of people off. After agreeing, they STILL didn’t take it off. The car in question was 30k but after all the fees it was 45k. I could go to the cars companies dealership and buy new. I do not know what they did with the originally factory warranty. They said it didn’t when it only have 7k on it. Did they purposefully void it to get me to sign up with their “plans”? Then when negotiating the trade in, they lied to me again. I knew my car needed a new windshield and had already got quotes on how much it would be for repairs. It was 250. They tried to tell me it would be 1000. I questioned where they got to number and said they “just know”! I told them about the quote. They said that that was with insurance. I quoted the price as a cash repair and told them that. They said the sensors on my windshield need to be “recalibrated”. I yelled that there were not any sensors and that’s a load of bunk! They don’t even know what I have. They clearly don’t know their cars. It was stressful, they are a shady company. You have been warned!

Ibought a car at Eco-Park in colorado springs 11/14/23.I was contacted by the bank that the paperwork was done incorrect,meaning half of the paperwork was in my name,and the other half in my daughters!!!!My name is on the contract with my daughters social security #.CRAZY RITE!!!!I contacted the manager SHANE.It took forever for a return call.I was told "NO BIG DEAL" come in they would redo and fix the contract.We went back on 11/20/23 they corrected the names and said they would resubmitted the new contract. My salesperson TRINITY would not return my calls REMEBER HER NAME SHE IS TERRIBLE!!!! TO make this long ongoing story short .The paperwork was not turned over to the bank.The bank says the dealer has to fix it.Eco park said there is nothing they can do,so Im stuck.!!!Im in process of contactingBBB and an attorney.Im still being told NO BIG DEAL it wont affect my credit.I cant believe a company of this size would make this kind of mistake and WONT fix it.Im being completely dismissed .Now when i try to refinance or sell this car Im going to have trouble.SHANE said BANK paperwork and TITLE paperwork is not important.WOW!!! I own a business and i would never treat a customer how Ive been treated.But this wont be the last they hear from me Im taking to social media ,The BBB ,TICTOK, whoever i can warn BEWARE CONSUMER, DONT TO BUSINESS WITH ECO_PARK!!!!!

I purchased a car from Echo Park which is a sister company of Sonic auto. they are located on 3648 independence blvd. it was a cash sale for $28773.39. i noticed that when i brake the car would shake. I called, they told me to come in to get it fixed. when i went in there they refused to fix it with no explanationwhat happened to 190 point inspection ECHO? they blamed it on the operators that told me to come. Notice to agent is notice to principal, therefore a company is one entity. there is a disconnect with echo and customers. many people are not happy with them. long story short , they refused to fix the car that i got one week ago and they took the car back but i do not have a refund to get another car.i paid it in full.29k, please stay away from them, they use biased and discriminatory practices that is not good for the customer or business. I'm shocked at what they have done, but when i come to the internet i see so many people with similar issues that i know I'm not alone. run away from those crooks.

I recently purchased a Highlander Toyota Limited from Echo Park Dealership on June 30, 2023, and unfortunately, my experience has been far from satisfactory. The primary issue was a broken passenger side mirror at the time of purchase, with a promised repair within a week of the sale and under contract. Regrettably, this commitment was not upheld.

After multiple follow ups, On September 1, 2023, I scheduled a repair for the broken mirror. However, my frustration escalated when I was sent back without any resolution due to the dealership's mistake in ordering the wrong part. Despite numerous follow-ups through calls and emails, the issue persists, and the dealership has failed to address it adequately.

This prolonged and unresolved situation has been a significant inconvenience, and the lack of communication and follow-through from Echo Park Dealership has been disappointing. I expected better customer service and a more efficient resolution process, especially after multiple unsuccessful attempts.

I hope this review serves as a cautionary note for potential customers. The broken mirror issue remains unaddressed, and the dealership's failure to fulfill their promises has left me thoroughly dissatisfied with the overall experience. I hope Echo Park Dealership takes immediate steps to rectify this situation and improve their customer service standards.

Where I’m from, it’s called a lemon. Things started going wrong less than 1 month after purchase. I needed new brakes/rotors etc, over $1100. It wasn’t that Echo lied about a good inspection prior selling it- it’s the run around, several more credit checks & no accountability when I sought an exchange. In under 5 months, 2 major repairs plus a 3rd (engine light on) to be done when I come up w/additional $1K to fix/ invoice attached.

Before I had left last visit, customer “satisfaction” reps agreed- I was out of luck for buying a crappy car FROM THEM because they wouldn’t exchange a car w/no value. Echo’s final offer after I had purchased, made car payments + 2 repairs in under 5 months was to ask for
+ $5k down payment on a different car. Yes, they asked me for $5000 more dollares, That’s my experience w/ Echo.

They present themselves as a new dealership experience. "the Apple Store of car dealers" (yes they said that) Dont be fooled, its all the same old games wrapped up in a fancy coating. If you are bad at math, bring a calculator, they will run numbers on you and try to confuse you but at the end of the day they are going to rip you off. Tried to quote me $377 a month for 60 months on what would have been a 10k loan. I pointed out their error and "oops, computer glitch" Still 3 more rounds of number games with them refusing to show the full breakdown for their final price and every time the numbers were different. They'll blame the computers, in reality they are hoping you are stupid. Final straw was when they FINALY gave a full break down in writing they would not allow that quote to be taken with me and if I took a photo I had to obscure their dealer name. If I can't trust the dealer I cant trust the car so I walked. Bought a car the next day, no games, real numbers and easy process from a REAL dealership. If you are struggling financially this is the dealer that will prey on you, if you aren't you are smart enough to avoid their games.

Initially was looking at trading my vehicle for one I found online. Got a decent appraisal but the car I was looking at was no longer available. Chose to move forward with the sale a few days later. Communicated via text on Friday and setup the transaction for the following Monday. Texted several times throughout the day making sure everything was good to go as my schedule was tight. Arrived on time to facility and no one seems to have any clue why I'm there. No prep work had been done to facilitate the "sale" and I end up sitting there almost 2 hours. They're asking for the payoff, etc. which I'd requested to be done prior to my arrival and now the numbers are way off and can't be resolved this late in the day. One reason the numbers are way off is because I'd been told that if I sold them the vehicle, they would be prepared to "cut the check". This was misrepresentation as their process to get the check to me or a lienholder goes through many layers and can take weeks. No one ever asked me a single question about the vehicle I was selling (like how many keys do you have to the car) Their communication with the customer stinks and I don't understand how they are still in business. Way too many people communicating with the same customer and no one apparently is sharing notes. If I could give 0 stars or a negative star, I would. Avoid this place!

Update:

The newly replaced transmission installed under the 30 day warranty spat out error messages and our “Unicorn” Jeep Cherokee TrailHawk was towed 90 miles back to the Thornton facility to “Warranty their Work” 8-31-23. The transmission they installed was junk and failed after less than 200 miles! Today, two months later, 11-14-23, they finally completed installing their next cheapest possible transmission only to find the so-called “new PTU” (which they replaced in July) has now failed because that part is also junk. Our Jeep will likely be there another 2 months while they haggle with their parts supplier…whomever that is we don’t know because EP Automotive doesn’t disclose. Any communication or notice of what they intend to install in our Jeep is withheld. The Jeep TRAIL HAWK Echo Park Centennial sold us has been without 4wd for 7 months. Promises to repair along with everything else they promised to make this sale were lies! Repairs take absurd amounts of time only to fail? They have yet to provide a written copy (we’ve asked for it 5 times now) of the 30 day warranty they boasted about to close this sale in April. The Sales Manager does not care to communicate or even take responsibility for selling a Jeep TrailHawk that can’t go off the pavement! That is fraud in our book! We can’t stress hard enough how opposing their slogans are from reality. This company is a false flag and broken…Just like the inventory they sell. Echo Park Automotive Centennial should not be selling cars as we see it. 190 point inspection? No one touched this Jeep before purchase. They got caught in that lie when our own mechanic inspected it and found our Jeep had no front brakes! Less than 1mm left on the pads! Broken brake caliper! Warped brake rotor! Most customers don’t pull the wheels off to look at the brakes when the sales people are guaranteeing inspections and handing them detailed lists of 190 inspected items. Echo park auto in Centennial committed fraudulent misrepresentation, false promotion and non disclosure. Thank goodness a hard stop on the drive home as we barreled down the interstate never arose! This company provides nothing short of terrible quality of service, with unethical management…their licenses should be revoked! We’ve never even heard of what has happened to us! The two stars for honoring their warranty is no more, one star is too many. The warranty is no good if they install junk parts and fail to repair after 7 months of promises and assurances that “all replacement parts are new OEM ordered directly from the manufacturer”. They lie, don’t answer calls, don’t return messages, don’t tell a single truth. They shamelessly advertise themselves as a better car buying “experience”. Boast how they sell a better quality used car. Pledge ALL VEHICLES for sale undergo their superior 190 point inspection. Sing about their commitment of “every car deserves a happy customer”…all lies. All of that is no more than a lure to close the sale and take your money. What you get is something that is probably not even highway safe as our Jeep was. The 30 day warranty replaced the brakes because they had to do so to legally protect themselves. Our jeep still has no 4wd. Warranties to repair are worthless if they don’t actually repair. At this point we can’t even afford to replace with another Jeep TrailHawk if they give us our money back…used car prices have gone up. This company is out to hurt people. They sell bad inventory and they don’t intend to repair. Even their coffee machine is broken! They are absolute crooks…a danger to the public! Shameless, greasy, used car salesmen of the worst kind!

If I could give 0 star I would have given that. The worst branch Duluth, GA. They said I have a 7-day money back guarantee, I returned the car within 4 days and didn’t get my deposit within 2weeks. I had to argue with them get my money back. They didn’t cancel my loan on my returned car. The loan company is still calling me about the loan which was supposed to cancel more than 45 days ago.
The worst car buying experience ever. I wouldn’t suggest anyone to go there!
The whole team is a crap.

Fraudsters. Spoke to them on the phone and put a deposit on a car to buy. Told them we had a draft from our credit union and would pay some in cash. They said we could use a debit card for that. After driving 5 hours from Tallahassee they told us they wouldn't sell us the car using a bank draft. I suspect this may have been an attempt to bait and switch to their ridiculous financing. Wasted 10hrs driving and gas and a whole day for horrible customer service. On top of that, at first they refused to refund the deposit. Then said they had to email someone to arrange that. Still waiting for refund.

*****Update 9/10/23 two weeks, still haven't refunded our deposit.

They sell lemons!!!! I bought a jeep, PAID 26,000$, it broke down 4 days later. I purchased the car on June 25th, I've had the car for 4 days, it's now August 11th. They gave me no updates on my car-AT ALL. they expect me to drive 45 minutes EVERY WEEK to switch out loaners (which takes over an hour each time) WHEN ITS THEIR FAULT FOR SELLING ME A LEMON. Richard Lagano is the absolute worst manager I've ever dealt with. I wouldn't recommend hiring him to anyone, he takes advantage of women and he doesn't believe in customer service AT ALL.

Don’t go to Echo Park. They play games.

I agreed to a 2-3 pm appointment to view Buick Encore 2020 White. I was very specific about which vehicle.

Upon arrival I was greeted by Jose and salesman Aaron - chitchatted 20 minutes or so, then Aaron said let me go get the car - kept me waiting 10 minutes or so, came back to say the car was out as a loaner , and if I was interested in another vehicle.

WTFlip…. Get out of here with that crap. Lost all credibility with me.

We bought a used car that ended up having a lot of issues. The service department made sure to fix everything! They were professional and very helpful. Highly recommend them!

I really thought this was a good company but my son bought a car from them and they have the 30 day warranty. Not a week after the car went to crap and he is now stuck and THEY WONT HELP!!!!

That's what you call a bandaid job to get it sold. So heartbreaking

I'm thinking a lawyer will be getting involved, very disappointed!

We have waited 20 minutes at IAH. The info keeps saying it’s here but has never shown up. Ridiculous!

I would like to give it a 3.5 star.

Pros: Good customer suport
Nice inventory
Competitive prices

Cons: They tell you to finance through their own system. You can refinance but that doesnt change much

I bought my vehicle through them and its running pretty well since 3 years. It was under company warranty when I bought so have got services with the parent company. The car had a problem initially but was resolved without hassles.

The only problem lies with financing through their own banks which is quiet steep.

When we arrived I asked the gentleman at the desk if Chandler was available as we had an appointment with him. I was then told Chandler worked in the call center area but if we could take a seat he would get a representative to assist us. That was the first red flag because why didn't Chandler tell me that while he was text messaging me to let him know when I arrived in which we did with no response from him. The second red flag was while we were waiting I looked on the website only to find the car I was interested in that I was told was still in stock was no longer available. The final straw for us was we sat there waiting for a representative to come assist us for over thirty minutes but I noticed several of them assisted other customers who arrived after we did. My frustrated kicked in seriously by that time so I decided to leave. As I was walking out a gentleman who was passing me decided to say hello but by that time I was already done. This place is not the best with their customer service.

About an hours ago, I was with their agent talking about a vehicle I like to see. I had an appointment. I was about to leave to go see the vehicle. I thought, of checking the listing to make sure I get to the right address, only to find out that vehicle is no longer available. It was a beautiful vehicle for a great price. Guys, be careful when you make an appointment, all it is a bait! IMO

inking it was as agreed and most of it was. I was slid the warranty paper work and told as we discussed the warranty coverage, so I signed as I was told again 5 yr/75000 miles. Checked my paper work and it was no correct as it said I bought a 3yr/36000 warranty that I was never even told about. I even have a text from the salesman that he did tell me about that coverage and didn't mean to mislead us when I believe as he had no reason to. The sales manager pretty much said well he can't honor that even though I was told that. The best he could do is cancel the warranty and refund me my money, or basically take my 2017 on trade (as he would give me a good deal) and get me a newer vehicle that can have the 5yr/75000 because that warranty can not be put on my 2017 even though I was told that. I know if this had happened to a relative of his he would make it right as I am not getting what I was told that I was paying for. I have called three times to see if someone will help guide me as this has been a good experience up till this point. If I had been told the correct info about the warranty I would have had a totally different conversation, but they already took my vehicle in on trade so I am stuck with this 2017. EchoPark, you are a good company, I'm just disappointed you are not trying to help me and pretty much giving me the same opinions everyone gets as my situation is not like everyone else.

Don't stay away from this place....RUN. Checking on vehicle availability means nothing as you will be told it is available just to get you into their store. They confirmed 2x during the day with me that the car I was interested in was still available. After driving a hour to the dealership, guess what... Shoddy operation, typical bait and switch. Too many other options to purchase a vehicle from a more reputable dealer. If trust matters, then find another place to purchase your next vehicle.