E Cigarettes World Distribution LtdAvis 

184
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Ordered nicotine pouches than can’t be got in my local shops , fast delivery good prices , took 2 days to come but that’s not their fault was dpd

Noté 5 sur 5 étoiles

I always order from here as it easy to buy bulk liquids and if you order before 2:30pm you get delivery the next day. I opened my purchase today and saw two extra products (IVG disposable vapes) and d... Voir plus

Noté 5 sur 5 étoiles

Excellent company to deal with, fast processing and shipping, I usually get my orders next day, 2 days at latest (rarely). Competitive prices, loyalty points, and really good selection of products. I... Voir plus

Noté 5 sur 5 étoiles

I have been using eCigarettesWorld for more than 3 years. I normally buy eliquid on a monthly basis (menthol being my favourite), and I can honestly say that the service has been impeccable during th... Voir plus

À propos de l'entreprise

  1. Aliments, boissons & tabac

Écrit par l'entreprise

E Cigarettes World provides electronic cigarettes to Ireland. E cigarettes Ireland provide the best choice and highest quality of vape e liquid and electronic cigarettes.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

184 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,5

Tous les avis

(184)

14 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Absolutely dreadful customer service

Absolutely dreadful customer service.
After receiving 15 disposable elf bar vapes at best price of 3e each only to discover 10 of them had less than 50 puffs in them.

Customer service was both rude and non compliant. Would not provide a name of who i was emailing or any contact info for the head office.

Offered a 9e voucher as recompense and said take it or leave it.

Wanted the failed vape back to send for testing?? How can you test an empty vape and know if it worked for 50 puffs or 600???

I can not be the single only customer having this complaint with the best price sell off vapes...

Avoid this shop they are gangsters

17 avril 2025
Avis spontané
Logo de E Cigarettes World Distribution Ltd

Réponse de E Cigarettes World Distribution Ltd

Hi, thank you for your opinion. This is pure nonsense supported by what? Email conversation in the link: https://postimg.cc/TyQqpyV5

Do you always do this, throw away the product and go back to the point of sale and say the product was faulty? I understand that the seller, not seeing the product you are complaining about, gives you your money back? Seriously, do we live in the same world?

This is not about 1, 2 or 3 devices, but the entire order.

You claim that all the devices from the order were faulty and you did not keep any. To be precise, these are products of different brands in different flavors and according to you, they were all faulty.

You want to talk to the owner about what? Are you going to yell at him? Are you going to intimidate him? We received a sample of your possibilities in the email. Please report us to GARDA, sue us and do whatever you want.

Noté 5 sur 5 étoiles

Fast delivery

E Cigarette World is my go to for all my vape needs. Next day delivery, great value & selection and a loyalty scheme is the reason I am a returning customer

28 mars 2025
Noté 4 sur 5 étoiles

Great customer experience

I have been ordering E Cigarettes World for a few years now.. Any order I have placed by early afternoon has been delivered next business day..

Product pricing is on a par with other providers, but it is the e2e service from ordering online to delivery that keeps my custom..

28 mars 2025
Noté 1 sur 5 étoiles

Disgraceful customer service

I'm annoyed that I have to give 1 star. I would give NO Stars after my experience with this shop and their absolute disregard for honesty and good customer care. I have been a frequent and content customer up to now, no issue until my last order. I guess that's why Im so disappointed and frustrated at their behaviour toward me. I ordered a batch of juices and the parcel/box was minus one juice. Not a huge loss but it is something I paid for, and did not receive. I popped the shop an email to let them know. They replied in a very dissmisve manner with an attached 'fake' photo of my package being prepared, showing the full amount of juices. What they didn't realise is that the package I received was packed differently and minus 1 juice!. I told them this and requested the official, dated recording, but they say their photo is sufficient proof. They know they're wrong that's why they can't send me anything substantial that would prove their mistake. If it was any more than €3.50 worth of products I would definitely go further and take it to Consumer Rights. They have been awful to deal with, treating me like a liar. I respect every persons business and appreciate how hard they work for their wages, because I respect mine and expect to be paid for what I do. I have NEVER expected anything for free. I paid this shop expecting to receive what I paid for, and they have simply dismissed me. Prepare yourself to be treated as a liar if they ever shortfall your order.

27 mars 2025
Avis spontané
Logo de E Cigarettes World Distribution Ltd

Réponse de E Cigarettes World Distribution Ltd

Hi,

Thank you for your feedback and as we wrote in our correspondence. We have reviewed the camera footage of your parcel being prepared and have confirmed that all 24 liquids have been sent. We have attached a screenshot of this confirming how it was packed and what was in the parcel. We have confirmed with DPD that the parcel was delivered undamaged, which you have confirmed.

DPD driver photo from delivery: https://i.postimg.cc/XJGS8NB0/download.jpg
Preparation: https://i.postimg.cc/cHYJ4GM0/Order-303007-BCHNZSINO.jpg
While being taped: https://i.postimg.cc/1z0vwfKd/Untitled-6.jpg
Parcel after sealing with tape: https://i.postimg.cc/tJ3wg2Ms/Untitled-5.jpg

I suggest you report this to GARDA and we will submit the full footage to them. Otherwise this comment is treated as slander.




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