Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Voir plus
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Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Voir plus
L'entreprise a répondu
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... Voir plus
L'entreprise a répondu
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a max... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ecoblaze
Écrit par l'entreprise
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Coordonnées de contact
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Royaume-Uni
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Excellent
534 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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No delivery
Next day delivery is a joke. My parcel is supposed to be with the delivery partner. It has been there more than 10 days but no delivery. I have tried to email the company but their email does not work. I have phoned them to be told we will deal with your delivery next week. NOT GOOD ENOUGH
22 janvier 2026
Réponse de ecoblaze
Hi Peggy,
Thank you for your feedback, and we’re very sorry for the frustration caused regarding your delivery and the difficulty contacting us. We completely understand how disappointing that experience must have been.
Our records show that your parcel was delivered on 03/02/2026. However, we sincerely apologise for the delay and the lack of clear communication beforehand — this is not the standard of service we aim to provide.
We will be reviewing this with our delivery partner and internal team to help prevent similar issues in future.
Kind regards,
KM
Nice eco fire lighters with no smell
25 janvier 2026
Réponse de ecoblaze
There is nothing quite like the clean, odorless experience of an Ecoblaze fire!
We’re so glad you’re enjoying our eco-friendly firelighters. Moving away from those traditional, chemical-smelling alternatives makes a world of difference to the atmosphere in your home. It's great to know that the "no smell" factor is hitting the mark for you.
Thank you for the 5-star support and for choosing a greener way to stay warm! Kamva - CS Team
Great wood for our log burner
Great wood for our log burner and love the fire starters too. The wood burns so much better, with less smoke and ash left.
8 janvier 2026
Réponse de ecoblaze
Hi Keith,
Thank you for your fantastic feedback! We’re thrilled to hear that the wood and fire starters are working so well for your log burner, giving a cleaner, hotter burn with less smoke and ash.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
No fuss, no hidden extras, no worry
Easy to order ghe rcoblaze log burner lighters, free delivery included, and delivered within reasonable time, with tracking on top. Choices for the best place to leave them securely. Everything was covered, so no fuss, no hidden extras, no worry. Definitely would recommend ecoblaze to my neighbours
24 janvier 2026
Réponse de ecoblaze
Hi Lorraine,
Thank you for your wonderful feedback! We’re delighted to hear that you found ordering easy, enjoyed the free delivery with tracking, and appreciated being able to choose a secure delivery location.
It’s fantastic to know everything went smoothly with no fuss, and we really appreciate your recommendation to your neighbours.
Kind regards,
KM
Réponse de ecoblaze
Hi Ian,
Thank you for your great feedback! We’re really pleased to hear the product is working well for lighting your stove.
We truly appreciate your support and hope to supply you again soon.
Kind regards,
KM
Great little firelighters
Great little firelighters. I use 2 beneath a kindling platform with half a woodlet heatlog on top, perfect for my little wood burner. Handy fireside box too. Happy customer. I'll be back!
17 janvier 2026
Réponse de ecoblaze
Hi Mark,
Thank you for your fantastic feedback! We’re delighted to hear the firelighters are working perfectly for your wood burner and that you’re finding them easy and effective to use.
It’s great to know the fireside box has been handy too! We really appreciate your support and look forward to supplying you again.
Kind regards,
KM
5* Great value.
5*. These are great value. Not small like some others rip you off with either. Definitely buy off there again.
23 janvier 2026
Réponse de ecoblaze
Hi Brian,
Thank you for the 5-star review! We’re really pleased to hear you’re happy with the value and quality of the product.
We truly appreciate your support and look forward to supplying you again.
Kind regards,
KM
brilliant product and no more…
brilliant product and no more difgiculty lighting my fire
22 janvier 2026
Réponse de ecoblaze
Hi Susan,
Thank you for your great feedback! We’re delighted to hear you’re enjoying the product and that it’s made lighting your fire much easier.
We really appreciate your support and hope to supply you again soon.
Kind regards,
KM
Réponse de ecoblaze
Hi Joanna,
Thank you for your feedback, and we’re very sorry to hear your delivery has not yet arrived. We completely understand your frustration with the situation.
Please be assured that we are reviewing this issue with our logistics team to prevent similar delays in the future.
We really appreciate your patience and continued support.
Kind regards,
KM
Ecoblaze & Evri
Since my deliveries have started with Evri, I have had water damage to my firewood, this has happened on the last two of my deliveries. I had no problems at all when dpd were delivering. I will not be using ecoblaze again if evri are delivering my products.
22 janvier 2026
Réponse de ecoblaze
Hi Mr. Purdon,
Thank you for your feedback, and we’re very sorry to hear about the water damage to your firewood with the recent Evri deliveries. We completely understand how frustrating this must be, especially given your previous positive experience with DPD.
Please be assured that we take this very seriously and will review the issue with our logistics team to prevent it from happening in the future.
We really appreciate your patience and your previous support.
Kind regards,
KM
Good products, but packaging could be better
My deliveries tend to get split between DHL for Logs and RUF briquettes and Evri for Nestro.
the logs and RUF are fine, but a few deliveries in a rwo we have had packaging issues with the Nestro. The packaging is torn, and the logs are sometimes damp and leaking sawdust in the delivery driver's car and also my house as I bring them in.
I tried emailing the sales address to advise of the problem and kept getting a failed to send message.
22 janvier 2026
Réponse de ecoblaze
Hi James,
Thank you for your feedback, and we’re very sorry to hear about the issues you’ve experienced with the Nestro deliveries and the packaging problems. We completely understand how frustrating it is when parcels arrive damaged or damp.
Please be assured that we will look into this issue with our logistics and sales teams to prevent it from happening again.
We really appreciate your patience and continued support.
Kind regards,
KM
Easy to order and quick delivery.
21 janvier 2026
Réponse de ecoblaze
Hi John,
Thank you for your feedback! We’re pleased to hear you found the ordering process easy and that your delivery was quick.
We really appreciate your support and hope to supply you again soon.
Kind regards,
KM
Great product easy to order and…
Great product easy to order and competitive price. Delivered on time
21 janvier 2026
Réponse de ecoblaze
Hi Tessa,
Thank you for your feedback! We’re delighted to hear you’re happy with the product, found ordering easy, and appreciated the competitive price and on-time delivery.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Réponse de ecoblaze
Hi David,
Thank you for your feedback! We’re pleased to hear you found our service professional and that your delivery was safely completed as arranged.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Réponse de ecoblaze
Hi Julie,
Thank you for your lovely feedback! We’re delighted to hear you’re happy with the product, fast delivery, and our customer service.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Bought these before as excellent…
Bought these before as excellent quality same again this time
13 janvier 2026
Réponse de ecoblaze
Hi Julie,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality again and that it met your expectations just like before.
We really appreciate your continued support and look forward to supplying you again in the future.
Kind regards,
KM
Good quality and value
The fire lighters are fantastic- and superior to alternative brands. The quality is great and has been maintained over the years which is a credit to them. The price reflects value for money . Delivery is free and very, very fast . Mine arrived within a day - and that’s not always the case in the postcode where I live.
20 janvier 2026
Réponse de ecoblaze
Hi Catherine,
Thank you for your wonderful feedback! We’re thrilled to hear that you find our firelighters fantastic, high quality, and superior to other brands.
It’s great to know you appreciate the value for money, fast delivery, and that they continue to meet your expectations over the years.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Great quick delivery
19 janvier 2026
Réponse de ecoblaze
Hi Mrs. Taylor,
Thank you for your feedback! We’re pleased to hear you were happy with the quick delivery.
We really appreciate your support and hope to supply you again soon.
Kind regards,
KM
What a product!!
What a product!!
Thank you to everyone at ecoblaze for coming up with such a great fire-starter.
Worth far more than five stars!
And NO - I don’t work for them!!
I’ve been using ecoblaze for just over a year. Two fire-lighting seasons and they have never failed to create a live and energetic fire in my closed burner - and at the first time of asking, too.
They are clean and ready to use. I buy mine by the box and am more than happy to keep the box in full view, in the lounge - not hidden away in a cupboard under the stairs. Being all cardboard, the box can be recycled as well.
The “power” that these little guys release will start a fire for me, within just a few seconds, depending on the logs. I’m using two or three at a time - each time successful.
They are brilliant and I will never buy anything else!!
26 janvier 2026
Réponse de ecoblaze
Hi Steve,
Thank you so much for your amazing feedback! We’re thrilled to hear that our fire-starters have consistently worked for you over the past year and that you find them so reliable and effective.
It’s fantastic to know you appreciate the eco-friendly packaging and the convenience of having them on display. Your enthusiasm really means a lot to us, and we’re delighted you’ll continue to choose EcoBlaze.
We truly appreciate your support and recommendation!
Kind regards,
KM
Great Value
Very pleased with my first order from Ecoblaze. The wood was high quality, I like the eco friendly nets rather than plastic and the price was very competitive. Thank you I will reorder!
11 janvier 2026
Réponse de ecoblaze
Hi Caroline,
Thank you for your lovely feedback! We’re delighted to hear you’re very pleased with your first order, the high-quality wood, and our eco-friendly nets.
We really appreciate your support and look forward to your next order.
Kind regards,
KM
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