eCollect.Com.Au Pty Ltd Avis 

Prompt, responsive and professional.

We had a bit of a slow start but when the manager caught on everthing happened really quickly and I just wanted to say thank you.

Happy with the service so far.

very easy company to work with, helpful with information and the process.

Excellent service from start to finish. The team was professional, respectful, and easy to communicate with throughout the entire process. They handled everything efficiently and kept me informed every step of the way. I appreciated their prompt responses and willingness to help. Highly recommend their services to anyone looking for a reliable and professional collection company.

As a childcare provider, protecting our business while remaining compliant is extremely important. We approached eCollect to assist with recovering outstanding parent fees and were impressed by how thorough their onboarding process was.

Grant took the time to ensure we had all the necessary enrolment forms, statements and account holder information before any recovery action commenced. There were a few follow-up questions throughout the process, but it was clear these were to satisfy compliance requirements and ensure the matter was set up correctly from the outset.

Rather than rushing to issue demands, eCollect made sure everything was in order first. That gave us confidence our files would be handled professionally and in accordance with the relevant legal requirements.

If you're a childcare centre looking for a debt recovery partner that takes compliance seriously and wants to maximise the prospects of a successful recovery, I'd have no hesitation recommending Grant and the account managers at eCollect. Their attention to detail and commitment to doing things properly gave us confidence that our matters were in safe hands.

So far very professional, clear and concise on their services

Our dealings were handled by Grant Rudlin, whose approach left us feeling that there was little regard for clients attempting to engage eCollect and provide it with business. Information was requested one item at a time, causing repeated delays. Details we had already supplied were apparently overlooked, and we were subsequently asked to provide the same onboarding information again.
In my 27 year career dealing with various levels of management, including company directors, I have never encountered this degree of disorganisation and incompetence when a prospective client was actively trying to engage a service provider. The service gave us the impression of a one-man operation centred around Grant, without adequate administrative support, file continuity or oversight. We ultimately lost all confidence in eCollect and withdrew the matter before any debt recovery action had even commenced.
Businesses looking for an organised, responsive or even a basic professional debt recovery service should look elsewhere.

So for so good .
But our relationship has not reached the last hurdle.
If we can jump over to the finish line and the costs / fees are less than 50% of the recoverable amount than eco-lect may get a extra half star review increase, other than that , can’t wait for Ai bots to take over the legal world . Then there may be a chance for fair and honest decisions .

Great service

helpful staff, with an easy set up process.

Grant and George are excellent, knowledgeable and professional debt collectors. They were tasked with collecting a personal loan and they provided excellent and reassuring advice along the way. Within less than 24 hours of first contact with the debtor (and less than 24 hours of the file being open), the debtor started communicating. Now I have received one late payment thanks to their efforts.

So far it’s been a positive experience with ecollect they are still in process of getting my owed funds but very happy so far

Straight on the job , kept in contact will definitely use them in the future .

Prompt response and quick action
Case is still ongoing

This is the second time that I have needed to use Ecollect and both times have been with ease and the people are extremely professional and prompt with their service.