ECOM CPA Avis 8

This company’s communication is abysmal. We hired them in 2021 for bookkeeping and tax prep. They waited until the last day of the year to even start tax planning.

We got a quote in November for tax prep on 2 businesses and our personal return, which we accepted. They forgot that we had a 2nd business and when I followed up in February, they told me to just upload those files to my personal account. In March, they filed for an extension with the IRS on 1 business but not the 2nd one, which resulted in that return being filed late and incurring penalties. EcomCPA still won't acknowledge that they knew about this 2nd business and refused to be held responsible for the late fees even though I have copies of the agreement and the follow-up emails that I sent before the deadline.

The IRS gave them 3 weeks to respond to this letter and they still responded to it after that deadline as well.

Add this with the fact that their tax accountant made changes to my payroll without talking to me and when I asked what she would like me to do moving forward, she gave me tax advice that was very obviously incorrect. When I followed up with the owner, Jeremy, he wrote me back saying that the tax accountant was correct. I asked for a phone call to verify and when I spoke to Jeremy directly, he told me his operations manager, who is not a licensed CPA, was answering me from his email and indeed had been incorrect with the advice. The ops manager stayed on with the company over a year past this incident.

Horrendous experience. They sent us our draft returns (both corporate and personal) on Sunday 10/15 - the were due to the IRS on 10/13. In that same email they say "deposits must be initiated during business hours at least 1 business day before the date the deposit is
due." They set us up for complete failure here and it is inexcusable. We will now have late payments to the IRS because they didn't complete their work in time.

I needed a complete restructure, reconcile and overhaul of both of my businesses and accounting practices. I truly couldn’t have done it without the team. They have approached everything with empathy, understanding, patience and efficiency. Can’t recommend them enough.

I was bracing to pay out the nose for some interstate SALT advice. I just had a couple of questions and booked a free consultation with Jason Munckton to see if ECOM CPA could help me out. Jason was so friendly and helpful, answered my questions, and and referred me to another company that could assist me with EU and UK VAT questions. He saved me literally hundreds of dollars and a lot of worries. Should my shop start generating income to the point where I need a CPA to step in, I am absolutely coming back to ECOM CPA. Thank you so much!!

Excellent service. Highly recommend if you’re wanting to save money and get financial advice for your business. And, Jason was great to work with!

Jason and his team are consummate professionals and great at what they do. They are well organized and timely with their services. I would highly recommend them.

ECOM CPA have been absolutely fantastic in helping us with all our accounting needs. They have helped us to scale very quickly and have offered advice not only on accounting but also on the e-commerce side of things. Jason, Cameron and Sarah have all been amazing and we couldn’t recommend this company enough.

Jason and his team were the absolute BEST from beginning to end of the process. It was such a weight off my shoulders to have professionals such as them to take care of my needs, knowing i was in good hands.
Definitely recommend to anyone who is looking for a solid team.