Hi,
Thank you for sharing your experience - we’d like to provide some clarity for anyone reading.
Your account was initially suspended after Amazon requested additional identity and shipment verification.Our team supported you throughout the process: preparing and submitting multiple appeal packages, advising on Amazon’s requests, and covering the cost of a professional appeal services. Unfortunately, despite these extensive efforts and multiple submissions, Amazon did not reinstate the account.
In March, 2024 we offered you a free replacement account to ensure you could continue selling without additional cost. This offer was rejected.
Given the significant amount of work and resources already invested - including reinstatement attempts, consulting fees we paid, and reimbursements for related services - a refund was not possible. This is consistent with our policy, as these services have been fully rendered on your behalf.
Best regards,
EcomStores.com Team