Quick and easy to order online. Delivered next business day. Friendly delivery guys who delivered my Nimble sofa with care. Whoever invented the Nimble sofa is a genius. So easy for a small person li... Voir plus
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Would never use this company again. When we purchased mattress we were told to pick a delivery date. Delivery never arrived on the day and we were then told it can take 3-10 business days! Why wasn... Voir plus
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Not delivered in time allocated on Website at time or ordering. Called 3 times to follow up and nothing was followed up. Said an email had been sent when it hadn’t. No one really cared, don’t offer... Voir plus
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If only they had contacted us about the delay. Because it was a Saturday delivery, I paid extra and waited during the allocated time of 9am–1pm, but the truck didn’t arrive until after 3pm. It would h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Helping you to live well slept. At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet. With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries. Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.
Coordonnées de contact
Australie
- ecosa.com.au
2,8
Moyen
370 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Deliver the wrong order
Deliver the wrong order
Someone else name on it and wrong size
Very disappointed 😞
2 avril 2026
Avis spontané
Réponse : Ecosa
Hi Najatt,
Thank you for your feedback.
We’re very sorry to hear about the mix-up with your order. We completely understand how disappointing it must be to receive the wrong item, especially with someone else’s name and the wrong size.
Thank you for bringing this to our attention, we’ll be passing your feedback on to the team to make sure this doesn’t happen again. For further assistance and to get this resolved as quickly as possible, please feel free to reach out to us via live chat or email on our website.
We truly appreciate your patience and understanding, and we’re here to help make this right.
Kind Regards,
Allyson
Senior Customer Support
Exceptional communication and delivery driver!
The constant communication of delivery along with the live truck location AND a 20ish minute heads up warning were all awesome.
The delivery driver for our mattress was on his 17th and final one, but was so bright and happy it was as if he had just started his day! Honestly, such a nice dude, and deserves this feedback and some recognition sent back to him.
2 avril 2026
Avis spontané
Réponse : Ecosa
Hello DM,
Thank you for sharing this wonderful feedback. It is truly great to hear that the delivery updates, live tracking, and advanced notice made the experience smooth and reassuring for you.
We also really appreciate you taking the time to highlight the driver’s positive attitude and dedication, especially after such a long day. That kind of effort makes a meaningful difference, and your kind words will certainly be passed along to the delivery team so he receives the recognition he deserves.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Réponse : Ecosa
Hi Chris,
Thank you for the feedback! We’re really happy to hear you’re loving it and that it’s been such a great experience for you.
It means a lot that you’re already thinking about getting a second one. We truly appreciate your support and look forward to helping you again when you’re ready!
We’re here to help if you need any additional support.
Happy Snoozing,
Rochelle
Senior Customer Support
Purchasing was easy.
Purchasing was easy.
Quick delivery.
Excellent value.
What more can you ask for!
31 mars 2026
Avis spontané
Réponse : Ecosa
Hello Luke,
Thanks for the feedback! We truly appreciate you taking the time to share your experience. It’s great to know everything went smoothly and that you’re happy with the value you received.
We hope you continue enjoying your new setup and that it brings you plenty of comfort ahead. Your support really means a lot to us!
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Very simple ordering and paying…
Very simple ordering and paying process. Delivery was on time with an call received from the driver when he was 30 minutes away. Driver was cheery and carried the box on to the desired room.
Unboxing and placement a simple process... Now just to sleep
30 mars 2026
Avis spontané
Réponse : Ecosa
Hi Guy,
Thanks for sharing your experience with us! We really appreciate you taking the time to leave such thoughtful feedback. It’s wonderful to hear everything went smoothly from ordering to delivery, and that our driver made the experience even better.
We hope unboxing was just the start of a great experience, and that you have a really comfortable and restful first night’s sleep!
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Quick delivery
30 mars 2026
Avis spontané
Réponse : Ecosa
Hi Neelima,
Thanks for your feedback! We really appreciate you taking the time to share your experience. We’re thrilled the delivery was quick, and we hope you’re loving your new setup.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Got message for delivery should be…
Got message for delivery should be Arriving 11am to 2pm and receiving the mattress at 5.30pm.Great service.Not able to contact customer care
28 mars 2026
Avis spontané
Réponse : Ecosa
Hi there,
Thank you for reaching out and sharing your feedback regarding your recent mattress delivery.
I am truly sorry for the significant delay in your delivery. We understand that your mattress arrived at 5:30 PM, well outside the 11:00 AM to 2:00 PM window you were provided. I sincerely apologize for the disruption this caused to your day.
Regarding the difficulty reaching our Customer Care team, we have been experiencing a high volume of inquiries recently. However, please know that this is not an excuse, and we are working to ensure our team is more accessible to our customers.
I have made sure to share your experience with our logistics and support management teams so we can address these delays and improve our communication moving forward.
We truly appreciate your patience and for bringing these points to our attention.
Kind Regards,
Allyson
Senior Customer Support
Delivery
Delivery arrived as informed.
Had the ability to see how/where the delivery was in transit.
Gentlemen were polite and helpful
25 mars 2026
Avis spontané
Réponse : Ecosa
Hello Tess,
Thank you for taking the time to share your experience. It is wonderful to hear that the delivery updates were helpful and that everything arrived as expected. We are also pleased to know that the delivery team was polite and supportive throughout the process.
Your feedback is sincerely appreciated and means a great deal to us. If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Good experience so far.
Goods delivered by a great guy who was very helpful.
Now remains to be seen how the bed goes once we set it up this weekend. Based on my friends comments, it will be a worthwhile investment.
24 mars 2026
Avis spontané
Réponse : Ecosa
Hi Wayde,
Thank you for sharing your feedback. We’re very pleased to hear that the delivery went well and that the team member provided helpful support during the process.
We hope the setup this weekend goes smoothly and that the bed lives up to your expectations, especially with the positive recommendations you’ve received.
If there’s anything else we can assist you with, please feel free to let us know.
Happy Snoozing,
Rochelle
Senior Customer Support
Great delivery team
24 mars 2026
Avis spontané
Réponse : Ecosa
Hi Peggy,
Thank you for your feedback. We’re glad to hear that you had a great experience with the delivery team and that everything went smoothly.
If there’s anything else you need, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Don't let the shiny marketing fool you
Don't let the shiny marketing fool you. Ecosa spends a fortune giving free beds to influencers to push their products, but the reality for paying customers is a complete nightmare.
I purchased a bed base that arrived completely faulty. I am perfectly capable of assembling furniture, but you cannot "assemble" a defective product. Instead of fixing their mistake, Ecosa has spent a week making me jump through hoops.
The Reality of Buying from Ecosa:
Influencer Hype vs. Reality: They have plenty of beds to give away for "reviews," but they won't even send a functional replacement to a paying customer.
Time-Wasting "Troubleshooting": After a week of back-and-forth, I spent 10 minutes on the phone only to be told I need to film "troubleshooting" videos—instructions they didn't even bother to send after the call, This would be the third time I would have to send them a video.
Storage Nightmare: I have a job and a young son to care for; I shouldn't have to act as a part-time product tester or provide free warehouse space. These massive boxes are taking up a significant portion of my small home, and Ecosa has no urgency to collect them.
No Accountability: They have refused to refund me and haven't sent a replacement.
Don't be a fool. Save your money and your sanity. If you get a defective product like I did, you’ll be left chasing them for weeks while your house is filled with their faulty inventory. Shop elsewhere.
Trust me as someone in New Zealand they bombard you with marketing and great deals this has been a nightmare.
23 mars 2026
Avis spontané
Réponse : Ecosa
Hi Jordan,
Thank you for sharing your experience. We are truly sorry for the frustration, stress, and inconvenience this situation has caused you. This is absolutely not the experience we want for our customers, and we completely understand how upsetting it must be to deal with a faulty product while trying to manage your home and family.
We hear you and appreciate the time and effort you’ve already put into resolving this, and we want to make things right. We’ve submitted a request for your order details via Trustpilot so that we can investigate this matter thoroughly and see how we can best assist you. Your feedback is extremely important to us, and we want to ensure your concerns are addressed properly.
Thank you again for sharing your experience, and we truly hope to restore your confidence in our service.
Kind regards,
Rochelle
Senior Customer Support
Couch is gorgeous
Couch is gorgeous, but the real highlight of this experience was the friendly, helpful delivery men who got the couch into my apartment and set up in minutes! So so happy with the whole experience
20 mars 2026
Avis spontané
Réponse : Ecosa
Hi Neeva,
Thank you for sharing your experience!
We’re thrilled to hear that you love your couch and that the delivery team made the whole process smooth and enjoyable.
It’s always wonderful to know that our team could make a positive difference, we’ll be sure to pass on your kind words.
We hope you enjoy many comfy moments on your new couch! If you need anything else, don’t hesitate to reach out.
Happy snoozing,
Allyson
Senior Customer Support
What an excellent product and service!
What an excellent product! The Sierra storage bedframe in Evergreen is stunning and functional. And the TrueFirm mattress is exactly what my body has been needing!
Delivery was prompt, great communication, quick and friendly premium service: unboxing, assembly, and clean up done so well and so much faster than if I did it.
Thanks so much Ecosa.
20 mars 2026
Avis spontané
Réponse : Ecosa
Hi Lyn,
Thank you for taking the time to share your experience!
We’re thrilled to hear that you’re loving your Sierra Storage Bedframe in Evergreen and your TrueFirm mattress, it’s great to know they’re giving your body the support you need.
We’re also so glad that our delivery team could make the setup quick, smooth, and hassle-free. Your kind words mean a lot, and we’ll be sure to pass them on to the team.
Enjoy many restful nights ahead, and thank you again for choosing Ecosa!
Happy snoozing,
Allyson
Senior Customer Support
Réponse : Ecosa
Hello Julie,
Thank you for your kind feedback, it truly means a lot to us. We’re so pleased to hear that you’re happy with the product and that our team was able to provide helpful and accommodating service throughout your experience.
Your support is genuinely appreciated, and we’ll be sure to share your message with the team. If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Delivery driver was helpful
Thanks to Ecosa and Sam delivery— everything was delivered on time and in perfect order. I received my order within 24 hours and was kept updated throughout the whole delivery. Great work
19 mars 2026
Avis spontané
Réponse : Ecosa
Hello Sim,
Thank you for sharing your experience! We’re really glad everything arrived promptly and in perfect condition, and that you felt well informed throughout the delivery process.
We’ll be sure to pass your kind words on to the team as well. It truly means a lot. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Rochelle
Senior Customer Support
Brilliant (& speedy!) service
Honestly I can hardly fathom that a new bed and mattress arrived at my doorstep less than 24 hours after I placed the order. Thank you so much!!
19 mars 2026
Avis spontané
Réponse : Ecosa
Hello Kristy,
That’s amazing to hear, thank you for sharing! We’re really glad everything arrived so quickly and smoothly for you. We hope you’re already enjoying your new bed and mattress, and that it brings you many comfortable nights ahead.
If there’s anything else you need, feel free to reach out anytime.
Kind Regards,
Rochelle
Senior Customer Support
Uncomfortable and impossible return process
The mattress was incredibly uncomfortable. When I asked to swap it to the softer version they said this would not come with the same comfort guarantee, and that if I ever order another mattress it won't either.
So I organised a return, and the return process was harrowing. They refuse to contact you via email, making it near impossible to organise the collection unless you don't have a job. Then they essentially make you stay home on an entire weekday (again, what am I meant to do if I have a job?) to wait for their mattress collection, for which they refuse to specify a time, only say they will give you a 4 hour window on the morning if you call them and wait on hold.
Then they tell you they will call you 30 minutes before, but at the last minute this was then not a possibility anymore, leaving me to have to sit at home waiting with no ETA.
I do not recommend this company in the slightest
5 mars 2026
Avis spontané
Réponse : Ecosa
Hi Maya,
Thank you for sharing your experience. We sincerely apologise for the frustration and inconvenience you’ve encountered during the return process.
For clarity, our return policy allows for 1 to 2 mattresses to be returned, and this applies only when arranged with the initial request. We understand your concerns and would like to better understand your situation so we can make things right.
We’ve submitted a request for your order details via Trustpilot so that we can investigate further and determine how we can best assist you. Your feedback is very important, and we want to ensure your concerns are properly addressed.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
Excellent product and customer service!
I love my bed from Ecosa, the support team is very helpful, professional, and respectful! Best delivery experience!
19 mars 2026
Avis spontané
Réponse : Ecosa
Hi Rodney,
Thank you for sharing your experience! We’re thrilled to hear that you love your bed and that our support team was able to provide helpful, professional, and respectful assistance. It’s wonderful to know that your delivery experience was smooth and enjoyable, and we truly appreciate your feedback.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Great, quick and easy, good communication
Great quick and easy good communication
18 mars 2026
Avis spontané
Réponse : Ecosa
Hello Charly,
Thank you for your feedback! We’re glad to hear that your experience was quick and easy, and that our communication met your expectations. It’s wonderful to know that the process was smooth and straightforward for you.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
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