EcoSki Avis 

192
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This is such a brilliant way to get equipped for a ski/snowboard trip, especially for kids/teenagers who would grow out of kit after one season. We went for 2x ‘Absolute No Brainer’ packages and recei... Voir plus

Noté 5 sur 5 étoiles

I would highly recommend EcoSki. The whole process of hiring was seamless. The clothes arrived in plenty of time, were of excellent quality - like new. The returns process was equally as easy.... Voir plus

Noté 5 sur 5 étoiles

My third time using EcoSki and can only praise them. Having had trouble this time round with sizing, Isabel has helped superbly and we now have a replacement due before we go away. If you are wan... Voir plus

Noté 5 sur 5 étoiles

Never skied before. Never had any Ski clothing. Ecoski have been exceptional. Rachael replied to me twice over the weekend. Tailored hire service specifically to my needs. All clothing and equipment d... Voir plus

À propos de l'entreprise

  1. Magasin de skis
  2. aussi dans
  3. Service de location de skis
  4. Service de réparation de skis

Écrit par l'entreprise

Rent - Buy New - Buy Pre-Owned - Repair The UK’s largest skiwear rental platform stocking some of the world’s leading skiwear brands. Welcome to our Ecoski adventure; an offering of carefully curated, socially responsible skiwear for the whole family, sourced from brands who work hard to lessen their impact on the planet 🌍. These brands have been the inspiration behind Ecoski; coupled with our founder's vision to provide Rental skiwear alongside the option to purchase new, browse our Pre-loved styles and even send your own kit in for repair; helping our customers make better choices. Together we can make meaningful change.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

192 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(192)

33 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

After I placed my PO

After I placed my PO, it was apparently "lost"by the corresponding department.
I made two attempts to contact the company before someone finally responded.
There's no telephone number anywhere on their website so, the only option I had was their dedicated customer contact form.
I don't think EcoSki would have acted "unassisted" if it wasn't for my voiced concern.
I was never issued a tracking number even though I was reassured by a member of staff that I would.
I eventually received the item with a 5 day delay.
I never had any dealings with Ecoski but, based on my personal experience, regrettably, they don't deserve more than two stars for their service.
To finish on a positive note, I eventually received the item I paid for.

3 janvier 2026
Logo de EcoSki

Réponse de EcoSki

Hi Dominik,

Thank you for taking the time to leave a review. We’re genuinely sorry that your experience didn’t meet your expectations and appreciate the opportunity to clarify what happened.

Your order was placed on Saturday 3rd January. As our fulfilment partner operates Monday–Friday, the earliest it could be processed was Monday. Unfortunately, an internal SKU/API issue meant the order was not immediately visible to the fulfilment team. Once identified, this was rectified quickly and your order was dispatched on a next-day delivery service.

Importantly, the day your order was shipped coincided with a major, nationwide DPD system outage. This outage meant that tracking information was unavailable across their entire network, affecting many businesses and customers and preventing tracking numbers from being issued that day. This was completely outside of our control. Despite this disruption, your parcel continued moving through the network and was delivered safely by Thursday.

Tracking details were shared with you personally as soon as DPD systems became operational again.

Regarding contact options, we no longer display a public telephone number as a small business due to a high volume of spam and spoof calls, which were significantly impacting our ability to support genuine customers. We remain fully contactable via our website, email, and WhatsApp, and we responded once the issue was raised.

We appreciate that delays and missing tracking can be frustrating, and we apologise for the inconvenience. However, we acted promptly to resolve the issue and ensure delivery, and we’re pleased that you did receive the item you ordered, despite external system failures.

Thank you again for your feedback, which helps us continue to improve.

Kind regards,
The EcoSki Team

Noté 5 sur 5 étoiles

No brainer!

This is such a brilliant way to get equipped for a ski/snowboard trip, especially for kids/teenagers who would grow out of kit after one season. We went for 2x ‘Absolute No Brainer’ packages and received warm, quality jackets, trousers and gloves several days in advance of the trip. When we found that one item was a touch small, we were sent a larger size immediately, no questions asked. Very easy returns via DPD after the trip. Highly recommend.

27 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional

Exceptional! Kit arrived, immaculate, and in good time. I will definitely be using again next year. Thank you!

2 décembre 2025
Noté 5 sur 5 étoiles

I would highly recommend EcoSki

I would highly recommend EcoSki. The whole process of hiring was seamless.

The clothes arrived in plenty of time, were of excellent quality - like new. The returns process was equally as easy.

I know my son will have grown by next ski season so EcoSki allowed him to ski with the best clothing cheaper than buying the merino wool thermals!

Excellent service, would highly encourage anyone to use the service.

30 novembre 2025
Noté 5 sur 5 étoiles

Fantastic

Fantastic range of ski kit, service was amazing and super helpful and of course much needed fast delivery!

9 décembre 2025
Noté 5 sur 5 étoiles

Our 3rd time using EcoSki

Our 3rd time using EcoSki and each time it's been brilliant. Kind, helpful and efficient service with smart and chic outfits! Such a great company and I couldn't recommend it more highly.

15 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic company & service

Fantastic company & service, website hadn't updated sold out size I was contacted quickly with an alternative and it arrived within 2 days! Fantastic communication will purchase again x

9 juillet 2025
Noté 5 sur 5 étoiles

What a fantastic service

What a fantastic service!
Speedy delivery and quick response when I needed another size. Will definitely be using again. Item quality was great also.

2 avril 2025
Noté 5 sur 5 étoiles

Ecoski were brilliant

Ecoski were brilliant. Everything fit true to size descriptions, all of the kit was in really good condition (some of it new) and when we had a small problem with a pair of gloves pre-departure they sorted it out really quickly so that we had everything we needed on time. Highly recommend

28 mars 2025
Noté 5 sur 5 étoiles

Fantastic service!

The entire service was swift, efficient, and seamless, could not fault the experience. Will definitely shop at EcoSki time and time again - big thanks!

26 février 2025

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