Ecotricity NZ Avis 

Worst thing we could have done. We were led to believe our power bill would stay the same, nope not even!
Over 300 in the month of august and 150 this month of October! We only ever paid 120 per month! So something is terribly wrong with their figures.
Anyone got suggestions on how to get rid of it?

Joined in July 2023 and the first bill was I was overcharged for my daily rate (62 days for July instead of 31).

After informing them that this was correct, I was told this would be fixed and a correct invoice sent.

Then August came round and no correction, so contacted them seeking the correction. I was told this would be corrected within a week.

September came round and nothing was corrected, once again contact was made and was told it would be corrected.

October came round and nothing was corrected, once again contact was made and was told it would be corrected.

November came round and nothing was corrected, but was also charged a late payment fee and disconnection was threatened because I hadn’t paid the incorrect invoice.

Utilities Disputes got involved and I was promised that the late fee would be removed and I would get a correction for the July invoice in the next bill.

December came round and there was no correction to the July invoice as agreed with Utilities Disputes.

After all this, I see in the NZ Herald another customer was overcharged and could get his bill corrected in less than 24 hours! I can see how that ended up in the paper, because based on my experience they don’t fix problems and this must’ve been the first person they actually corrected an invoice for.

My recommendation to anyone looking to use this company for their power supply is to stay away! Even if Ecotricity are the cheapest available, pay more to get better service for any other power company! Just stay away!

Terrible just terrible. I never signed off for solar panels, I only enquired about it. Without my consent my electricity provider was switched over to Ecotricity 12 months ago and only last week they contacted me to say I have a 12 months outstanding power bill to pay. They had my email misspelled and never bothered to call until now. The proof that I never consented them is that I don't have solar panels installed on my house!!

Absolutely hopeless customer service. Tried to get solar installed in December 2022 and might as well tried to get a monkey to write a book. Seems to be no organization in their office, nobody knows what anyone else is doing, and when they made promises to do things they wouldn't eventuate.
The billing is a mess making it harder than it needs to be to understand, and the online portal is a waste of time.
People on the phone do seem friendly, but as dumb as a bag of hammers.

Ecotricity is a very unscrupulous operation. These guys instead of meeting to discuss a disputed bill convinced TSB to restart an cancelled direct debit and just took what money they felt was correct without even a final receipt. Absolute scum!!!

Please look past the "green" wash. This company are inept in running their billing dept. No meter readings on the invoice makes for difficulty reconciling your account, and if they make an error they are unable to correct it.

Terrible customer portal, very basic and no app for smartphones. They have put very little investment into customer information. On the plus side, their customer support seems fine. As I have solar I want better information from my power supplier, so don’t see us being a long term customer of Ecotricity.

Bit annoyed as have now tried to get through twice to complain and they have not called back or can give me a time frame to call me. Just started with them as they are a supply for solar city after I had panels installed on my roof. My complaint is they billed me for first month before I had panels installed and have now waited 134 days before billing me again despite me chasing up a couple of months ago about lack of billing. Obviously this is incredible annoying getting a massive power bill sent through but if I was suspicious of mind it looks like they have kept me on a non solar supply plan for the duration of summer so they can harvest all the energy I’m putting back into the grid to increase their own profits without having to pass on any supply payment to me. Now I can finally see a bill I can get myself on the correct plan (if they finally decide to speak to me) but have missed out on the time of year I would save/earn most from exporting power back into the grid.
This might all get resolved if I finally get through but as of now they just don’t want to speak to me.

Best green NZ electricity provider. Carbon neutral, renewable energy. Price is good as well. It's a no-brainer to join the Ecotricity movement.

Friendly and fast customer service, whether you contact them via email or Facebook messenger. No standard replies here, it's all personalised and friendly. So much better than the big NZ electricity retailers. Go green, go Ecotricity.