We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Voir plus
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Lisez les avis des autres
THEY WERE VERY HELPFUL GETTING ENGINEER TO ARRIVE ON TIME.AND ROBERT BILIK THE ENGINEER WAS VERY HELPFUL EXPLAINING HOW THE ELECTRIC SIDE WORK.
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Voir plus
L'entreprise a répondu
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... Voir plus
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À propos de l'entreprise
À propos de Ecovision
Écrit par l'entreprise
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
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4,0
Bien
373 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Engineer on time very polite and got on…
Engineer on time very polite and got on with it.
6 janvier 2026
Réponse de Ecovision
Thank you for your feedback. We’re pleased to hear that the engineer arrived on time, was polite, and completed the work efficiently. I’ll be sure to pass your comments on to the team.
Réponse de Ecovision
Thank you for your kind comments. We’re pleased to hear that the service was polite and professional, and that communication ahead of the visit was clear and timely. I’ll be sure to pass your feedback on to the engineer involved.
The visit to change my meter was…
The visit to change my meter was unnecessary as it had been changed already by you the year before.Wasted my time and engineers except for him checking to make sure it was working
6 janvier 2026
Réponse de Ecovision
Hi Janet, thank you for taking the time to share your feedback.
I’m sorry for the inconvenience caused and understand why the visit felt unnecessary if the meter had already been replaced previously. The engineer’s attendance was arranged to verify the current meter type and confirm that it was functioning correctly, as our records indicated a further check was required.
That said, I appreciate that this still resulted in disruption to you, and I’m sorry for the time this took. Your comments have been noted and will be fed back internally so we can improve record accuracy and avoid similar situations in future.
Thank you for your patience and understanding.
Pleasant man didn't take long
19 décembre 2025
Réponse de Ecovision
Thank you for your feedback Kate. We’re pleased to hear the engineer was pleasant and completed the work quickly. I’ll be sure to share this with the team.
Change of meter
The engineer was very polite. Explained why the meter was being changed. Answered all our questions. We were very satisfied with the service.
8 janvier 2026
Réponse de Ecovision
Thank you for your feedback. We’re really pleased to hear the engineer was polite, explained the meter change clearly, and took the time to answer all your questions. It’s great to know you were very satisfied with the service.
4G solar meter upgrade
The work I had carried out by Ecovision was a 4G upgrade for my solar panels invertor, so that they could continue to monitor my electricity being produced. The electrician was competent, although the new meter isn't level but that doesn't affect its working, just appearance. Pity I had to have 2 previous appointments cancelled before this one.
18 décembre 2025
Réponse de Ecovision
hank you for taking the time to leave your feedback.
We’re pleased to hear the 4G upgrade was completed successfully and that the electrician was competent. We appreciate you noting that the meter’s alignment doesn’t affect its operation, though we understand the appearance isn’t ideal.
I’m sorry for the inconvenience caused by the two previous cancelled appointments, this is understandably frustrating and not the experience we aim to provide. Your comments have been shared internally so we can improve reliability around scheduling and communication.
Thank you for your patience in getting this completed.
The man was on time and respected our…
The man was on time and respected our property and took his time.
11 novembre 2025
Réponse de Ecovision
Thank you for your feedback, Stephen. We’re pleased to hear the engineer arrived on time, treated your property with respect, and took the time needed to complete the work properly. I’ll be sure to pass this on to the team.
The electrician let me know when on way…
The electrician let me know when on way and turned up on time.
He was very knowledgeable and a pleasant person.
2 janvier 2026
Réponse de Ecovision
Thank you for your feedback. We’re pleased to hear the engineer was pleasant and professional, and I’ll be sure to share this with the team.
Thee engineer who came was very…
Thee engineer who came was very pleasant and professional.
7 janvier 2026
Réponse de Ecovision
Hi Mr Mason, Thank you for your feedback. We’re pleased to hear the engineer was pleasant and professional, and I’ll be sure to pass this on to the team.
John arrived on time
John arrived on time, was very professional and helpful with a great sense of humour
5 janvier 2026
Réponse de Ecovision
Thank you for your lovely feedback. We’re pleased to hear John arrived on time and provided a professional, helpful service, it’s great to hear his sense of humour made the visit even better. I’ll be sure to pass this on to him.
Réponse de Ecovision
Thank you for your feedback. We’re pleased to hear you found the communication clear and the service punctual, friendly, and polite. I’ll be sure to share this with the team.
He explained everything exactly what he…
He explained everything exactly what he was doing, did everything quietly and efficiently without making a mess.
9 janvier 2026
Avis spontané
Réponse de Ecovision
Thank you for the 5 star review. We’re really pleased to hear that everything was clearly explained and carried out efficiently and respectfully. I’ll be sure to pass your feedback on to the engineer.
Third time lucky
First appointment, they simply didn't turn up. No notice. Lame excuse. Second appointment, they didn't have the correct parts. Third appointment was inconvenient, but I wanted the job done just to get it over and done with.
8 janvier 2026
Réponse de Ecovision
Hi Gary,
I’m really sorry for the disruption and frustration caused by the missed and delayed appointments. I completely understand why this experience felt unacceptable.
The first visit was cancelled due to an unexpected medical emergency with the engineer, but I appreciate that the lack of notice added to the inconvenience, and for that I apologise.
Regarding the second appointment, I’ve fed this back internally, as our engineers’ vans should be appropriately stocked to avoid this situation. This should not have happened.
I also recognise that the final appointment wasn’t convenient for you, and I’m sorry that getting the work completed became more about bringing the issue to an end than having a smooth experience.
Thank you for your patience in seeing this through. Your feedback has been shared with the relevant teams so we can prevent similar issues in future.
Réponse de Ecovision
Hello Mr Clark, thank you for taking the time to write a review, we're glad to hear the engineer visit went well.
Réponse de Ecovision
Hi Donna, thank you for spending the time to write a review.
This was a quick clean friendly meter…
This was a quick clean friendly meter change so I would be happy to use your company again.
6 janvier 2026
Réponse de Ecovision
Good Afternoon Mr Adams, Thank you for taking the time to leave a 5 star review, we are glad the meter change went well!
The electrician that came was excellent…
The electrician that came was excellent explained everything he was doing and why the upgrade was needed very good service
22 décembre 2025
Réponse de Ecovision
Hi Ron, Thank you so much for the review! We are glad Callum provided an excellent service!
Efficient and Professional
Very friendly and professional engineer. Liam was excellent.
5 janvier 2026
Avis spontané
Réponse de Ecovision
Hi Daniel, thank you so much for your review for Liam! It's great to hear he was friendly and professional.
The Technician arrived on time…
The Technician arrived on time andcompleted the work professionally
5 janvier 2026
Avis spontané
Réponse de Ecovision
Hi Andy, thank you for taking the time to write a review, we are glad to hear our engineer completed the work professionally!
Efficient and early
Arrived early, clean working and with very little disturbance to the household.
29 décembre 2025
Réponse de Ecovision
Thank you for taking the time out to write a review for Graham. It's appreciated.
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