Edensgate Avis 

Had a delivery from EdensGate, which royal mail lost my order. I contacted EdensGate customer service team and they rectified this and sent and sent me a new parcel out the same day. Great customer service

Amazing customer service. Very responsive and so friendly. Nothing seems a problem. I tried the starter kit and am so impressed with the flavour of the coffee. The cup that comes with the package holds the heat for an incredible time and unbelievably holds the drinks cold too. I was sceptical of the resin at first but I can see and feel a difference in my energy levels.
I used to drink 4 double espressos a day I am now down to one and one Edensgate and loving it.
All in all this product and company are fantastic. I would highly recommend everyone to try it.

Amazing service totally great products and help with my ADHD

Lisa is amazing and helped with a small issue not relating to EdensGate but thankyou second order on way!!

May

They had a recent problem with shipping and are a small family business, I had ordered a few times with no issues then ordered in January and nothing arrived. emailed and stuff, got a response a week or so later apologising, explained the post issue, refunded my money AND sent me the original order. The products are fantastic, got the shatter, perfect and super strong! I was really impressed with their honesty and fairness. If you’ve ordered and had issues give them some time to get to you, they are worth it I reckon.

they ripped me off, they have multiple companies doing this style of scamming

Ordered on the 8th of January, no sign of my order. Contacted the email address no response, phoned the phone number, goes to voicemail. I’ve messaged on social media too no response at all. I’m having to ask my bank to try and retrieve my money back. Update still no product or refund it’s been almost a month

Ordered 9th January. Since then there has been no update. I have emailed and messaged over social media countless times with no reply.

The problem with Edensgate is how inconsistent they are, and the poor quality of their customer service. They simply do not respond to emails or messages when there is a problem. I ordered on the 2nd January and have waited nearly two weeks before reaching out via their website. No response. I’ve tried instagram DMs. Still no response. I emailed them directly and still no response.

How did I email them directly when they don’t offer an email address for contact on their website? I used the email from the last time they messed up my order and it didn’t arrive. I had to go through this same rigmarole: tried every means of contact, was ignored, complained on trustpilot and lo and behold they got in touch. So yes this has happened before and clearly more fool me for trusting they had improved properly.

It’s up to you whether you want to buy from them, as they can sometimes send out an order immediately and you’ll get it in two days. At other times though, you could be waiting and waiting…. I am understanding of delays as long as an email is sent explaining, as sometimes things happen, but to have on your website that orders will arrive in 2-3 days at the latest, isn’t very ethical. It feels like Edensgate just decide to put on very good offers like BOGOFs which would probably mean an influx of orders and money, and then just not process them until you complain.

I will await a reply on here but I may have to go via my bank for a refund or trading standards, let’s see.

Whatever you do STAY AWAY from the 'Rosin' - it is black putrid gunk that made me feel ill, no smell, no taste, just tar - either burnt extraction or poor flower - either way, NOPE. Got no response whatsoever to the several msgs sent via their website's form, and the email sent all asking for a refund, even after I returned the items at my own expense. The return was tracked in post, and so I know delivered back to Edens Gate - Their refund policy is a joke, dunno about their other products but AVOID the rosin, it's not good.

Was sent the wrong item by mistake, they have since sent the right item and a box of freebies! Excellent customer service!

Love the products, and they have excellent customer service. Had a couple of issues with my orders, and each time they were sorted out quickly. I'm really happy with all my purchases.....the brain coffee is lush, I'm on my second tub... and just received the Lionsmane Coffee which is also delicious...
No being roped into unwanted subscriptions...unlike other companies. I'm happy to continue ordering. Definitely worth it.

Great products

Company was advertising a BOGOF sale over the holiday. Despite the code being all over the website, I was told it had ended and it wouldn't be honoured. I was instead offered a 10% code. Felt a little bit mean and not the sort of customer service I would expect.

I've been using the CBD muscle balm for a few months now and it definitely helps my knee pain. I've recently tried the CBD camomile tea and it's the only tea I've tried that actually helps me relax in the evening and get some sleep. Deliveries are always swift and arrive safely packaged. Give them a go!

Great experience! Regular costumer

CBD oil has improved my wife's epilepsy condition/side effects of meds immensely. She needs the strongest stuff and Edens Gate definitely delivers with it's 3500 CBD oil. Not much luck finding it elsewhere. She also absolutely loves the CBD tea and I've helplessly fallen for their gummies. Fast delivery and great products. Highly recommend.

Just awesome for CBD products

Honestly the difference I’ve felt within myself is significant; mind and body.
Shilajit and cordyceps- I don’t feel so tired, hormones feel balanced, anaemia has almost vanished. I work in healthcare and it’s really boosted my physical and mental productivity
Reishi- I suffer quite a lot with anxiety and depression and the symptoms have decreased- I wake up looking for the anxiety rather than it waiting for me.

I’ve tried mushrooms from other sites previously nd Edens Gate, your products have been the most effective yet. Thank you

The coffee is great and the CBD hash is full of flavour and works well. Thanks for the great products and the super fast postage . 👍🏼⭐⭐⭐⭐⭐