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Noté 5 sur 5 étoiles

Amazing service at King Street Manchester store. Jean Luc is extremely helpful and professional and my suits are perfect. All the staff are a pleasure to deal with. The whole process was stress free... Voir plus

Noté 5 sur 5 étoiles

I chose Edit Suits (King Street, Manchester), because they provide a full bespoke service. I needed a new suit and lightweight summer jacket. The suit came with an extra pair of trousers (included in... Voir plus

Noté 5 sur 5 étoiles

Edit Suits made my experience of treating my son to a bespoke suit for his birthday (January 2026) a truly memorable one. This was mainly due to the care and attention we received from Claudio Lavin... Voir plus

Noté 5 sur 5 étoiles

Fully recommend the team at Edit Suits in Bond Street London. I had a first rate experience in the initial consultation back last September and I chose a half lined 100% wool navy pinpoint jack... Voir plus

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4,7

Excellent

TrustScore 4.5 sur 5

462 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,7

Tous les avis

(462)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing service at King Street…

Amazing service at King Street Manchester store. Jean Luc is extremely helpful and professional and my suits are perfect. All the staff are a pleasure to deal with. The whole process was stress free, quick and I would definitely recommend.

7 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Bizarre customer service choice.

Very strongly do not recommend.

The Bond Street branch made the bizarre choice to call me confirming whether I was planning to attend my appointment (I was), and in doing so take a strangely off putting tone. I'm not sure why they would expect someone to search for their wedding suit while being made to feel like an idiot.

Worse still, the manager then called me again and proceeded to explain why I was being unfair. I'm not sure why they think I'd want to continue this conversation by being chastised.

Own goal but perhaps reflective of the in-store experience.

8 mai 2026
Avis spontané
Logo de Edit Suits

Réponse de Edit Suits

Hi Timothy,

Thank you again for taking the time to share your feedback.

I am sorry that your interactions with our team left you with a negative impression of our business. Having reviewed the conversations internally, I do believe there were moments where we could have communicated more clearly to avoid misunderstandings and handled the follow-up in a more concise and structured way. However, after speaking with the customer service team involved, I can assure you that at no stage was there any intention to be rude, dismissive or condescending towards you.

Following our exchange afterwards, I also offered to personally oversee your experience going forward and act as your direct point of contact to ensure we delivered the level of service we strive for. However, I completely understand and respect that by that stage you had already made alternative arrangements elsewhere.

We are also reviewing how these calls are conducted internally and providing additional guidance and training to our customer service team to help avoid similar situations going forward.

In any case, I appreciate you taking the time to provide the feedback and wish you and your fiancée all the very best for your upcoming wedding.

Reto Peter
Founder, Edit Suits Co.

Noté 5 sur 5 étoiles

Edit Suits (King Street, Manchester) Bespoke

I chose Edit Suits (King Street, Manchester), because they provide a full bespoke service. I needed a new suit and lightweight summer jacket. The suit came with an extra pair of trousers (included in the price) and I was measured and fitted by Jean Luc. He did a great job and my made to measure garments were a perfect fit from the outset. The beautiful Italian cloth looks incredible and I am more than delighted with my garments and the service I received. Thankyou.

24 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Wow what a disappointing difference a couple of years…

Update post complaint see details below - so far back to the old Edit suits, I am still to get replacement trousers but they have resolved my concerns well done.

Wow what a difference a couple of years make arrogant lazy staff not taking measurements properly measuring clothing not the customer the results perfect fit to comedy clothing, how dissatisfied am I ? Sadly there isn’t a minus score. And I get to sort it out for them what service!

29 mars 2026
Avis spontané
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Réponse de Edit Suits

Hi Jonathan,

Thank you for your feedback, and we’re sorry your initial experience didn’t meet expectations. We’re pleased we’ve been able to address your concerns and put things right.

Your replacement trousers are currently in progress and will be delivered the week after next. We appreciate your patience and the opportunity to resolve this for you.

Noté 5 sur 5 étoiles

A real gem in South Moulton Street

Edit Suits made my experience of treating my son to a bespoke suit for his birthday (January 2026) a truly memorable one. This was mainly due to the care and attention we received from Claudio Lavin. He is an exceptionally knowledgeable, professional and polite young man. He was extremely patient and accommodating whilst dealing with our numerous questions and requests. A real pleasure to deal with and we felt in very safe hands throughout the process.
with many thanks Claudio for all your help.
Maya Harman

31 janvier 2026
Avis spontané
Noté 2 sur 5 étoiles

Very disappointed with outcome of wedding suit

We really looked forward to the experience of getting a suit bespoke made for my husband to wear on our wedding day. The initial process was great selecting materials etc but having asked for alterations to be made to the trousers and jacket when he returned to try the suit on/take it home for the final visit, the alterations had not been made - though they say they had. The sleeves were way too short in the jacket and back of trouser legs were baggy - both of which we asked to be amended. We had to travel for our wedding so the pick up appointment was rushed and nothing could have done at that stage to the suit. So disappointed. My husband looked gorgeous on our wedding day but the arms in the jacket look ridiculous and suit didn’t fit him well. Would not recommend!

17 avril 2025
Avis spontané
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Réponse de Edit Suits

Hi Rachel,

I am truly sorry to hear about your experience and that the final fit of your husband’s wedding suit didn’t meet expectations, specially for such an important occasion. It’s disappointing to learn that the alterations you requested weren’t reflected in the finished suit, and that your final fitting felt rushed. That’s certainly not the level of service or attention to detail we aim to provide.
I’d really like to investigate this further and do what we can to make things right. Could you please reach out to us at care_uk@editsuits.com with your husband’s full name or order details so we can locate the order and review what happened?
Thank you for sharing your feedback. Looking forward to hearing from you.

Kind regards,
Joeline Leach
Head of Retail
Edit Suits Co.

Noté 5 sur 5 étoiles

Manchester team

Manchester team, Damian and Jean Luc….top class. Black Tie in extremely short time but with excellent result, Damian managed measurement so great that suit fits perfectly. I have booked another appointment for business suits and maybe more with less stress for it, this time.

1 novembre 2025
Avis spontané
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Réponse de Edit Suits

Hi Jiri,
Thanks so much for the amazing review!
We’re thrilled to hear the Manchester team, Damian and Jean-Luc, delivered for you under serious time pressure and that the fit is spot on. We’ll pass your kind words on to them.
Can’t wait to welcome you back for your business suits (with a lot less stress this time!). If you need anything ahead of your appointment, styling advice, fabric options, or tweaks just let us know.

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ Updated Review — Outstanding Customer Service


I’ve been buying tuxedos and bespoke tailoring for over 20 years, having worked with some of the best in the industry, including Ozwald Boateng and Joshua Kane, so I have high expectations when it comes to craftsmanship and service.

My initial experience with Edit Suits was disappointing due to a series of issues with my tuxedo order — from incorrect measurements to material concerns. However, what happened next completely changed my perception of the company.

The CEO and founder, Reto Peter, personally reached out to me via email and took time out of his busy schedule to meet me in person at their Bond Street store. I’ve never had a CEO of any company go to such lengths to put things right. He listened carefully, addressed every concern, and took full ownership of the situation.

Through his actions, Reto has not only resolved the problem but earned a customer for life. This level of personal care and commitment to customer satisfaction is incredibly rare, and I now have full confidence in recommending Edit Suits to anyone seeking premium tailoring with outstanding service.

Thank you, Reto, and the team, for turning a frustrating experience into one that’s left a lasting positive impression.

28 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Professional

Professional, friendly and very supportive experience throughout, would recommend.

19 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent all round service at the Bond…

Excellent all round service at the Bond Street store. The measuring/fitting process was very comprehensive resulting in a final product that I was extremely happy with- all delivered professionally and on time.

26 juin 2025
Avis spontané
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Réponse de Edit Suits

Hi Alistair,

Thank you for your kind review! We’re so pleased to hear you had an excellent experience at our Bond Street store and that the measuring and fitting process delivered a final product you’re extremely happy with.

It’s always our goal to provide a professional and seamless service, and we’re delighted we could meet your expectations. We look forward to welcoming you back again soon!

Noté 5 sur 5 étoiles

Bao is such an asset to the team!

Buying a suit from Edit Suits was a fantastic experience. Bao was amazing, incredibly knowledgeable, meticulous with measurements, and made the whole process smooth and enjoyable. The suit fits perfectly thanks to his attention to detail. Highly recommend them!

1 juillet 2025
Avis spontané
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Réponse de Edit Suits

Hi Ray,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a fantastic experience with Bao. He truly is an asset to our team, and we’ll be sure to share your kind words with him.

It’s great to know that the suit fits perfectly and that the process was smooth and enjoyable for you. We really appreciate your recommendation and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

Emily is a star

Brilliant service from start to finish. I had a three‑piece suit made and couldn’t be more pleased with the fit and finish. Emily, was absolutely fantastic throughout, incredibly attentive and so thorough, making sure every detail was spot on. First‑class experience - would highly recommend!

22 mars 2025
Avis spontané
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Réponse de Edit Suits

Hi Craig,

Thank you so much for the fantastic 5‑star review! We’re delighted to hear how pleased you are with your three‑piece suit and that the fit and finish exceeded your expectations. Emily will be thrilled to know her attentiveness and care made such a difference to your experience.

It means a lot that you’d highly recommend us, we hope you enjoy wearing your new suit, and we look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

Double-Breasted Suit

Currently awaiting the arrival of my double-breasted suit (hopefully next week) and fingers crossed that everything matches the level of customer service I have received thus far from Jessica (Tailoring Advisor) and Corinna (back office).

I have found Jessica very friendly and knowledgeable in terms of the fit and customisation, whilst Corinna has been helpful in liaising with the fabric manufacturer (Holland & Sherry) to ensure that I can have a suit made from the fabric that I had my heart set on. She has also been very communicative with regard to the progress of my order.

24 juillet 2025
Avis spontané
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Réponse de Edit Suits

Hi there,

Thank you for sharing such kind words about your experience so far! We’re delighted to hear that Jessica and Corinna have been able to support you throughout the process, from customisation advice to coordinating with Holland & Sherry to secure your chosen fabric.

We can’t wait for you to receive your double‑breasted suit next week and truly hope it lives up to your expectations. We’ll be here every step of the way if you need anything further.

Noté 5 sur 5 étoiles

cannot rate this company enough

cannot rate this company enough. I had three weeks to get a suit for my wedding and they turned it around with two days to spare. The suit was perfect in fit and colour.
Felt like James Bond!!!

12 mai 2025
Avis spontané
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Réponse de Edit Suits

Hi Denzil,

What a fantastic review, thank you! We’re thrilled we could get your suit ready in time for the big day (and with two days to spare, plenty of time to practice that James Bond walk). We’re so pleased the fit and colour were spot on and that you felt as sharp as 007 himself.

Wishing you both all the best for married life and for any future missions that require a great suit!

Noté 5 sur 5 étoiles

Excellent service

Excellent service, and great tailoring experience with an expert tailor.

3 juin 2025
Avis spontané
Logo de Edit Suits

Réponse de Edit Suits

Hi there,

Thank you for the lovely review! We’re so pleased you enjoyed the experience and are delighted to hear you were happy with both the service and the tailoring.

I see you have a pair of trousers arriving this very week. Our team will take good care of you, and we are so pleased to be welcoming you back so soon!

Noté 5 sur 5 étoiles

Great experience and product

Legitimately great experience. Bought my wedding suit from Edit. The experience was wonderful - from arriving and being offered bottled water, Radouane was funny, courteous and incredibly thorough. I got my wedding suit and shirt from here and thought it was going to be a bit of a headache but the process was made as hassle free as possible. The whole suit was completely made to measure and Radouane did such a good job, no amendments were needed. The suit is great quality and given it's completely made to measure, it's actually really great value and hopefully I've got the perfect suit for life. I even saved more because I was referred. Not one thing I could fault about the entire service and product.

3 mai 2025
Avis spontané
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Réponse de Edit Suits

Hi Josh,

Thank you so much for your fantastic review! We’re thrilled to hear that your experience with us and especially with Radouane, who made getting your wedding suit such a smooth and enjoyable process. It’s wonderful to know the fit was perfect first time and that you’re delighted with the quality and value.

We’re honoured to have been part of preparing you for such a special day, and we wish you all the very best for the wedding and many happy years ahead.

Noté 5 sur 5 étoiles

I've really enjoyed ordering a suit…

I've really enjoyed ordering a suit from the Bond Street shop. Everyone has been so friendly, helpful and their advice has been spot on.

18 juillet 2025
Avis spontané
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Réponse de Edit Suits

Hi Paul,

Thank you for your kind words! We’re so pleased to hear you enjoyed your experience at our Bond Street shop and that the team’s advice and support hit the mark. We’ll be sure to share your feedback with everyone there, they’ll be delighted.

We look forward to welcoming you back again soon!

Noté 5 sur 5 étoiles

Jessica is the warmest suit consultant…

Jessica is the warmest suit consultant I’ve ever met, and Claudio showed my his professionalism and talents when I visited the third time. All staffs are great, place is nice. Had a great time at Editsuit!

15 juillet 2025
Avis spontané
Logo de Edit Suits

Réponse de Edit Suits

Hi Yubo,

Thank you so much for your wonderful review! We’re delighted to hear that Jessica made such a great impression with her warmth and that Claudio’s professionalism shone through on your visits. It’s fantastic to know you enjoyed the atmosphere and the whole experience at Edit Suits.

We’ll be sure to pass on your kind words to the team, they love hearing about their happy customers!

Noté 5 sur 5 étoiles

Professional, warm & welcoming

From the moment I walked in I felt relaxed.

Bao and the team on Molton Street welcomed us warmly.

The shop was calm, clean and organised.

Bao was a professional from start to finish, instilling his knowledge of tailoring and guiding me along the way to ensure I got the fit I wanted, but that would also suit my body type.

I can’t thank him enough, the LP Tuxedo we curated is everything I’ve dreamed of in a custom suit.

I’ll certainly be back!

5 mai 2025
Avis spontané
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Réponse de Edit Suits

Hi Robert,

Thank you for such a thoughtful review! We’re so pleased to hear that from the moment you walked through the door at our Molton Street shop, you felt relaxed and well looked after. Bao will be thrilled to know his expertise and guidance helped you create the perfect Loro Piana Tuxedo, it sounds like a fantastic result.

We can’t wait to welcome you back when you’re ready for your next piece!

Noté 5 sur 5 étoiles

Brilliant service and products

Following a visit to their Leeds showroom, I not only have a new favourite suit, but three pieces of clothing that fit like a glove and that I will be able to wear for years to come. As for the experience, Wayne helped turn what could easily be a daunting process into an enjoyable tailoring journey. Great products and equally impressive service.

13 mai 2025
Avis spontané
Logo de Edit Suits

Réponse de Edit Suits

Hi Richard,

Thank you for the fantastic review! We’re delighted to hear you’re so pleased with your new pieces and that they fit perfectly. It’s wonderful to know Wayne made the whole process enjoyable and helped create a great tailoring experience for you.

We hope you enjoy wearing your new favourites for many years to come, and we look forward to welcoming you back soon!

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