My item was delivered to the wrong address (despite me contacting the company and confirming the correct address and them confirming that it would come to the correct address). Now, I can’t get hold... Voir plus
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Lisez les avis des autres
Absolutely brilliant products. The emotional footballs have been a massive hit with the children and adults as we played circle games and bouncing the balls in the water, throwing, catching expressin... Voir plus
L'entreprise a répondu
A very well-packed and promptly delivered purchase. The two Bilibo toys we have bought for our grandchildren have gone down really well. It is a physical toy that they can use indoors; it's great fun... Voir plus
L'entreprise a répondu
Omg my severely autistic 10 year old absolutely loves his cushion. His school recommended it but not on this website so I did browsing and your prices are amazing. On other sites its double the price.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Educational toys, equipment and furniture for schools, nurseries, charities and home!
Coordonnées de contact
71-75 Shelton St, WC2H 9JQ, London, Royaume-Uni
- +44 20 3318 1046
- care@educationaltoys.co.uk
- educationaltoys.co.uk
4,2
Bien
177 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Réponse de Educational Toys
Thank you for your lovely review! We’re so pleased to hear you were happy with the speedy delivery and your products. 😊
We really appreciate your support and hope you enjoy your Educational Toys!
Kind regards,
The Educational Toys Customer Care Team
My item was delivered to the wrong…
My item was delivered to the wrong address (despite me contacting the company and confirming the correct address and them confirming that it would come to the correct address). Now, I can’t get hold of anyone to arrange a replacement. Please can someone contact me to sort this issue and arrange a replacement?
Thanks
27 juillet 2026
Avis spontané
Thank you so much!!
Oh Gosh, Where do I start? This company went above and beyond. We are in Australia and they worked with us to send something that only they had! My grandson loves his big wheels!
17 juin 2026
Réponse de Educational Toys
Thank you so much for such a wonderful review! 😊 We were more than happy to help get the Big Wheels all the way to Australia, and it’s fantastic to hear that your grandson loves them!
It really means a lot to our team to know we could help. We hope he has lots of fun with his new wheels!
Kind regards,
The Educational Toys Customer Care Team
Réponse de Educational Toys
Thank you for your great review! 😊 We’re really pleased to hear you’re happy with the product and that our team could help.
We really appreciate your support!
Kind regards,
The Educational Toys Customer Care Team
Birthday present
Received my item and the box was damaged and swashed. As this was to be a gift I contacted the company and informed them of this.. No reply. I emailed again. No reply. Eventually a reply but all the wrong info on the email. I sent a corrected email again and got a reply saying would send a replacement.....still waiting and no forthcoming info on delivery although they said there would be, this was 3 days ago........not very good,
20 avril 2026
Avis spontané
Réponse de Educational Toys
Thank you for your feedback. We’re very sorry to hear about the experience you’ve had, especially as the item was intended to be a birthday present.
We apologise both for the condition the parcel arrived in and for the delays and confusion with our communication afterwards. This isn’t the level of customer service we aim to provide.
We understand that a replacement has been arranged, but we’d like to make sure this has been fully resolved. If you are still waiting for your replacement or delivery information, please contact our Customer Care team with your order number so we can check the latest status for you.
Kind regards,
The Educational Toys Customer Care Team
Their products are good but to keep a…
Their products are good but to keep a customer/ school over 2 weeks waiting for a package that after caps and emails they eventually said it was out of stock, it's terrible costumer service, letting down all those kids ! If you cannot fulfill an order, have the decency to let your customer know, especially after you kept the money 3 weeks. Hope it folds so a better company can take over and do a proper job. Complete shambles of a company
14 avril 2026
Avis spontané
Réponse de Educational Toys
Thank you for your feedback. We’re very sorry to hear about your experience and completely understand your frustration, particularly when the order was intended for children at your school.
This certainly isn’t the level of service we aim to provide. We should have communicated the stock issue much sooner rather than leaving you waiting for an update, and we apologise for the inconvenience and disappointment this caused.
We’d really like to make sure this has been fully resolved for you. If you’re still waiting for a resolution, please contact our Customer Care team with your order details and we’ll look into this as a priority.
Kind regards,
The Educational Toys Customer Care Team
Slow to get back to you when there is an issue
I was sent the wrong item and it took a while to get a response from customer care. No apology was given they just wanted proof that I had the wrong item! To be fair they promptly delivered the replacement item (that's why they have 2 stars not one) but I found out that the box that was picked up was dumped by the delivery company, which as it had my name and address on could have got me into trouble for fly tipping had it not been discovered by a neighbour. This is my first dealings with this company and I won't use them again.
23 mars 2026
Avis spontané
Réponse de Educational Toys
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We’re sorry that the incorrect item was initially sent and that you experienced delays in receiving a response from our customer care team. We also apologise that you felt an appropriate acknowledgement was not given at the time.
In relation to the collection and disposal of your returned parcel, the courier used is an independent third-party company. Unfortunately, we do not have direct control over the individual drivers or how they handle deliveries once the parcel is in their possession. For this reason, we can only apologise for what has happened in this instance, and you are welcome to raise a direct complaint with the courier company should you wish to do so.
We’re pleased to hear that your replacement item was delivered promptly, but we do understand that the overall experience fell short of expectations. Your comments have been passed on to the relevant teams so we can review and improve our processes.
Thank you again for your feedback.
Best value for what I was looking for
Best value for what I was looking for. Arrived on time and well packaged. Very satisfied!
23 février 2026
Réponse de Educational Toys
Thank you for your great feedback!
We’re so pleased to hear you found exactly what you were looking for at the best value, and that everything arrived on time and well packaged.
Really appreciate you taking the time to share your experience — it means a lot to us!
No help cancelling an order
***Edited***
I received an email from educationaltoys 3 days later. They stated they would issue me a refund and were very kind. I'm so glad this worked out!! Thank you educationaltoys!
I placed an order thinking it would have free shipping as was stated on the website, but was charged a shipping fee of over $200. I've emailed the customer service email twice for help, once immediately after the transaction, and once this morning (day after), with no response. I'm needing to cancel my order, but none of the phone numbers I've found for educationaltoys will work through my app.
24 février 2026
Avis spontané
Réponse de Educational Toys
Thank you for updating your review. We’re really pleased that our Customer Care team was able to get this resolved for you and arrange your refund.
We’re sorry again for the initial delay in getting back to you and for the confusion around the delivery charge. We really appreciate your patience while we got everything sorted, and thank you for taking the time to update your experience.
Kind regards,
The Educational Toys Customer Care Team
Réponse de Educational Toys
Thank you so much for your kind review! We’re really pleased to hear you’re happy with the quality of our products and the service you received. We appreciate your support and hope to see you again soon.
Our order arrived but a wrong item had…
Our order arrived but a wrong item had been sent.
I contacted the company straight away and they sent out the correct item within a few days. I was also able to keep the item which had been sent by mistake.
Thank you so much
20 octobre 2025
Réponse de Educational Toys
Thank you for your feedback. We’re sorry there was an error with your original order, but we’re pleased we could resolve it quickly and make sure the correct item reached you within a few days. We always aim to put things right as fast as possible, and we appreciate your understanding.
Best toys i have purchased
Best toys i have purchased, need for extra connectors if they van be sold separately
22 septembre 2025
Réponse de Educational Toys
Thank you for your fantastic feedback — we’re delighted you’re enjoying the toys! We also really appreciate your suggestion about selling extra connectors separately, and we’ll be sure to pass this on to our team for consideration.
Réponse de Educational Toys
Thank you so much for your review! We’re really pleased to hear your order arrived quickly and well packaged, and that you’re happy with the products. We truly appreciate your support.
Réponse de Educational Toys
Thank you for your feedback 🌟
Quick delivery and great product just…
Quick delivery and great product just as described. Thank you for our quad pram!
18 juillet 2025
Réponse de Educational Toys
Thank you so much for the wonderful feedback. We're so glad you love your pram. 💖
Réponse de Educational Toys
Thank you so much for your feedback 💖
I'm missing the top of the tent I…
I'm missing the top of the tent I ordered. I have messaged via paypal and am still awaiting your response! Not happy. Can't use the tent as we have no top
19 mai 2025
Réponse de Educational Toys
Hi there, I'm very sorry to hear you're missing a part of your order. Can you please contact our support team care@educationaltoys.co.uk and we'll get this sorted for you right away.
Réponse de Educational Toys
Thank you for your feedback 💖
Very pleased with item and delivery
19 mai 2025
Réponse de Educational Toys
We're really glad you're happy. Thanks for your feedback 💖
Bought for my grandson but he hasn't…
Bought for my grandson but he hasn't had it yet.
However it appears strong and sturdy, bigger than expected so I'm sure he'll have plenty of play value from it
14 mai 2025
Réponse de Educational Toys
Thank you so much for your lovely feedback! We're really glad to hear the toy feels strong, sturdy, and even bigger than expected - that sounds like a win already! We hope your grandson absolutely loves it and gets plenty of fun and imaginative playtime from it. Let us know how he gets on once he’s had a chance to try it out!
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