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Noté 5 sur 5 étoiles

Great investment in your child or grandchild. An exciting box in the mail every month. My granddaughter dog ate one of the projects in her latest box. I contacted customer service requesting a replac... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The EdZoocation team was quick to answer my questions in a kind and warm way! Any time I have needed to reach out for any reason, I have always had a positive experience with their customer service te... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We love EdZoocation - they have quality products and great education for kids who LOVE animals. My kids get soo excited when a new box appears. We love the educational books, well made stuffed animals... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

edZOcation is AMAZING! The Virginia Tech Student Chapter of The Wildlife Society appreciates this company so much! They are participating in our silent auction, and we are so excited to receive their... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de fournitures scolaires et matériel pédagogique pour enseignants

Écrit par l'entreprise

edZOOcation helps children discover the wonders of wildlife through award-worthy educational subscription boxes packed with books, crafts, activities, and fun facts. Designed for children ages 3–12, every box encourages curiosity, learning, and a love for nature while supporting real wildlife conservation efforts. Parents love that their purchase creates meaningful learning experiences while also giving back to endangered species across the world.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

121 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(121)

64 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Love EdZOOcation

I have two daughters, 5 and 7, who are obsessed with the edZooCation monthly package! It’s like Christmas when the monthly box is delivered. It’s a great way to foster the learning experience in general and not just wildlife.
I strongly recommend for all parents of children who are enthralled with wildlife.

17 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Love everything

Love everything! The stuff toys are great quality. The kids enjoy the different activities that come every month!

17 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

This company is either a scam or just a…

This company is either a scam or just a bad company with crappy customer service but I have yet to receive a box it’s been almost a month and I have tried multiple times with no success to get in touch with someone. I’ve read about a lot of other people complaining about the same thing. I really hope I’ve not been scammed but have canceled my subscription today. What a waste of money!
Reply: it won’t let me reply to you but I have called that number multiple times and keep having to leave messages no one has ever called me back and I’ve received no emails! I’ve read multiple people’s reviews of your company and am not the only one complaining about your customer service. There have been a lot of people who say they never received a box also.

15 mai 2024
Avis spontané
Logo de edZOOcation®

Réponse de edZOOcation®

Hi Nicole,

We are truly sorry to hear about your experience and apologize for any frustration this has caused. We understand your concerns and want to assure you that we are committed to resolving this matter promptly.

We have already reached out to you in several settings to address the issue, but it seems there has been a communication gap. Could you please check your spam/junk folder to ensure our responses haven't been missed? We want to make sure you receive the support you need.

Rest assured, our goal is to provide excellent customer service and deliver the educational experience promised. We apologize for the delay in your shipment and the inconvenience it has caused. We are working diligently to ensure this doesn’t happen again.

Please contact us directly at (424) 218-6132 so we can resolve this issue for you immediately. We value your feedback and appreciate your patience as we work to improve our services.

Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Best regards,

Jenny C.
edZOOcation Team

Noté 5 sur 5 étoiles

Edzoocation

We have received 6 boxes now, and my daughter has enjoyed every one! The crafts are engaging, and she loves learning more about the animals. The customer service team has also been helpful every time I reach out.

7 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Customer Support is NOT great

We have loved these boxes for awhile. Unfortunately due to costs, we had to pause our subscription for a few months. I just un-paused it and ordered this month's box. I got an email stating that it shipped 10 days ago, however, it only says "pre-shipment label created" and it was never actually shipped by the company. I have tried to contact the customer support for the company through email (3x), phone (2x), and through the chat feature on the website and I have gotten NO response for days. I am extremely disappointed and have received emails saying "Let us know how much you love the box" or "award winning customer service" but it just isn't there. At this point they took my $45 and I received nothing in return. I have canceled my subscription and will no longer support this company.

26 avril 2024
Avis spontané
Logo de edZOOcation®

Réponse de edZOOcation®

Thanks for letting us know about this issue, and I'm sorry for the hassle you had with your order. I'm glad we could chat and sort everything out for you.

We're taking your feedback to heart to tighten up our shipping and response times. It's tough to hear you've canceled, but we understand circumstances change. If there's ever anything more we can do to help or if you want to share more thoughts, please reach out.

Thanks again for your patience and for being part of our community for a while.

Noté 5 sur 5 étoiles

Great purchase for animal lovers of all ages!

My daughter LOVES the edzoocation boxes! She is 12 and still enjoys the soft cute stuffed animals, the fact books and most especially the craft each month. Each month it’s a little different, and the diamond art dolphin was probably her favorite. Right now we are watching a sloth chia pet grow. I highly recommend.

24 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

High quality boxes AND customer service!

We’ve been using edZOOcation for the past three months and our kids now race each other to the front porch when they know it’s been delivered! The quality of the stuffed animals is SURPRISINGLY great! And the books are quality, cute, and educational. We’ve made one of the recipes that has been sent in the box and it was delicious!! And crafts maybe their favorite part! Aside from the quality of the boxes… the customer service has been IMPECCABLE. I’ve called once just for a question/information and once for an incorrect order. Both times I got a PERSON on the phone immediately and both of them were SO friendly and helpful. They kindly resolved the incorrect order and were so professional throughout it. We’re asking for a yearly subscription as a Christmas gift for the kids this year! Highly recommend them!

27 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

I really appreciated that there were…

I really appreciated that there were two stuffed toys (small &big) helps with having two kids. Also the learning book was fun to sit down and read to them. Being short informational clips helped!

21 mars 2023
Noté 5 sur 5 étoiles

So thrilled we got the frog!

So thrilled we got the frog!
My daughter is 2 and always super excited to open her edZOOcation box. The frog life cycle toys and of course the magazine really captured her attention for a while!

19 mars 2023
Noté 5 sur 5 étoiles

The plush toy is a quality toy

The plush toy is a quality toy. The information about the animal is interesting to both my Granddaughter and myself! She loves her box each month! Customer service always answers when needed.

15 mars 2023
Noté 5 sur 5 étoiles

Great!!!

My daughter is obsessed with animals & absolutely loves her monthly subscription. Our favorite was the owl box & dissecting the owl pellet. It is a wonderful gift for any animal lover!

20 mars 2023

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