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EeezaHome is a New Zealand online store offering quality furniture, mobility solutions, fitness equipment, and home essentials. We are dedicated to creating comfortable, practical, and stylish living solutions that help Kiwis enjoy a better everyday life.
Unit 4, 63 Corinthian Drive, Albany, Auckland 0632, Nouvelle-Zélande
4,3
18 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very impressive website and answered any questions 👏
Réponse de Eeezahome
Thank you for your kind word! We will continue to improve our customer service so that we can better serve you in the future. And we look forward to your next visit.
Réponse de Eeezahome
Thank you! We hope you can enjoy your product. And we look forward to your next visit.
The mobility scooter looks just what we were looking for. We are not sure when it is due to arrive but we are both really looking forward to it and hope it arrives soon. My husband is very disabled and can’t wait to be independent again. Will you let us know what day it will arrive nearer the time please so we will be in and not at the doctors?
Réponse de Eeezahome
Dear June,
We sincerely apologize for the inconvenience caused by the long wait. Due to stock allocation and logistics arrangements, your order is on pre-sale and has not yet exceeded the estimated delivery timeframe.
Please kindly note that the products are currently being transported and will arrive at the warehouse no later than the middle of November.
We completely understand how frustrating a long wait can be and truly appreciate your patience.
We are now prioritizing your order and will provide you with the latest shipping update as soon as possible.
Once again, we sincerely apologize and appreciate your understanding.
Best Regards,
Eeeza Home
After-Sales Support Team
We bought the minimalist-style two-seater sofa online and thought it would be comfy for us, but it was not when it arrived. So we decided to make a refund. Charlotte really helped me on the refund process. Although we got less than what we paid cause logistics back and forth were deducted, we were happy how Charlotte communicated and handled the process.
Réponse de Eeezahome
Thank you for your kind word! We will continue to improve our customer service so that we can better serve you in the future. And we look forward to your next visit.
Found it easy when the call taker spoke clearly.
Réponse de Eeezahome
Thank you! We will continue to improve our customer service so that we can better serve you in the future. Hope you can enjoy your product and we look forward to your next visit.
Great couch and the best service I have received in a long time. Thank you.
Réponse de Eeezahome
Thank you! We will continue to improve our customer service so that we can better serve you in the future. Hope you can enjoy your product and we look forward to your next visit.
Réponse de Eeezahome
Thank you! We hope you can enjoy your product. And we look forward to your next visit.
Everything lived up to my expectations
Réponse de Eeezahome
Thank you! We hope you can enjoy your product. And we look forward to your next visit.
Réponse de Eeezahome
We're glad to hear that you're satisfied with our delivery speed, we will continue to improve our customer service so that we can better serve you in the future. Hope you can enjoy your product, and we look forward to your next visit.
Réponse de Eeezahome
Thank you! We hope you can enjoy your product. And we look forward to your next visit.
Discount was not offered while the coupon was active.
Réponse de Eeezahome
Dear Sachin,
Thank you for choosing Eeeza Home and for taking the time to share your shopping experience with us.
You used the Weekendo discount, however, there might have been a system issue at the time that prevented the discount code from working temporarily. Since you reported the issue on Monday, we shipped your order on Monday morning. We could have immediately refunded the 5% discount to your account. However, you haven't replied to our email, so we don't know if you still need the 5% discount. We sincerely apologize for the misunderstanding.
Your feedback is extremely important to us and helps us continue improving. Please accept our sincere apologies once again.
Best Regards,
Eeeza Home
After-Sales Support Team
Réponse de Eeezahome
Thank you so much for your positive word. We will continue to improve our customer service so that we can better serve you in the future. We hope you can enjoy your product, and we look forward to your next visit.
Haven't received the item yet, ordered over a month ago. I'm still a bit worried.
My last query said it should be here 1 September. I hope that's correct.
Apparently this is due to logistics and supply allocation.
It's a shame my order wasn't checked and put forward the two previous times I checked on it.
Update 7 September: The desk arrived today.
Réponse de Eeezahome
Dear Wendy,
We sincerely apologize for the shipping delay and the inconvenience caused by the long wait. Due to stock allocation and logistics arrangements, we failed to update your order status in time, and this is our responsibility.
We completely understand how frustrating a long delay can be and truly appreciate your patience.
We are now prioritizing your order and will provide you with the latest shipping update as soon as possible.
Once again, we sincerely apologize and appreciate your understanding.
Best Regards,
Eeeza Home
After-Sales Support Team
very fast sale and pick up time was sorted out as planned
Réponse de Eeezahome
Thank you! We will keep improving our customer service so that we can better serve you in the future. Hope you can enjoy the product, and we look forward to your next visit.
Réponse de Eeezahome
Thank you! We hope you can enjoy your product. And we look forward to your next visit.
My beautiful coffee table. I just love it. It was packed beautiful and not a mark on it. Delivery was a little longer than expected but worth the wait ✋
Réponse de Eeezahome
Thank you! We will continue to improve our delivery and customer service so that we can better serve you in the future. Hope you can enjoy the product, and we look forward to your next visit.
The staff were very helpful and Charlotte always return my emails .
Réponse de Eeezahome
Thank you! We will keep improving our customer service so that we can better serve you in the future. Hope you can enjoy the product, and we look forward to your next visit.
Communication is really good. Just a little hope that you can make my order quicker.
Réponse de Eeezahome
Thank you! We will keep improving our customer service so that we can better serve you in the future. Hope you can enjoy the product, and we look forward to your next visit.
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