Eflorashop Avis 

A second excellent experience with eFlorashop!

After a very disappointing experience with another flower delivery service, including poor communication and a failed delivery, I decided to cancel my order and place a new one with eFlorashop.

This was my second order with eFlorashop, and once again, the experience was absolutely impeccable. The order was placed and delivered on the same day, exactly as requested, with no complications whatsoever.

Everything was handled quickly and professionally, and the delivery went perfectly.

Thank you, eFlorashop, for the excellent service! I will definitely use your service again.

Absolut unverlässiger Dienst. 3 mal zuviel bezahlt für verspätete Lieferung. Kundendienst sitzt irgendwo in Italien. Du kannst dorthin anrufen wenn Probleme mit Blumenlieferung oder Florist vor Ort sehr plötzlich nicht mehr da... Leute bestellt lieber woanders. Ehrlich...

Hi everyone,

I’d like to share my very bad experience with eFlorashop.

I placed an order on Friday for flowers to be delivered to my sister in Italy for her birthday, which was on Monday. At the same time, one of my friends also placed an order for my sister using the same website.

We both received confirmation emails that our orders had been accepted. We chose the same delivery date (Monday), the same location, and the same delivery time slot (9:00 a.m. – 2:00 p.m.).

Then, at 8:00 a.m. on Monday, just one hour before the delivery window started, I received an email saying:

“Unfortunately, we cannot deliver your order. We will process a refund.”

Seriously? Only one hour before the flowers were supposed to arrive?

I immediately contacted my friend to ask if he had received the same email. He hadn’t. His order was already on its way and was delivered without any problems.

I contacted customer service to ask why my order had been cancelled while my friend’s order, placed for the same person, the same address, the same date, and the same time, was still being delivered.

The responses I received were extremely rude. They simply kept saying, “You will receive a refund.”

I repeatedly asked why my order had been cancelled, but my friend’s order had not. Their explanation was that we had chosen different drivers. That made no sense because there was no option on the website to choose a driver when placing the order.

I then asked why they couldn’t simply send both orders together with the same driver since they were going to the same address at the same time. They never gave me a clear answer.

The refund does not make up for ruining my sister’s birthday surprise. If they knew they couldn’t fulfil the order, they should have informed me much earlier, not one hour before the delivery window.

This was an extremely disappointing experience, with poor customer service, no accountability, and no reasonable explanation.

I will never use this company again, and I strongly recommend that others avoid ordering from them as well.

I ordered flowers and wine for my mother's birthday. Said it was delivered but was not delivered. I wish I had seen the TrustPilot review before ordering. Do not order from these scammers

Vorsicht , Vorsicht …..
Dieser Laden ist unseriös und sollte gemieden werden …. Habe einen Blumenstrauß bestellt und heute an einem Feiertag , kommt um um 19:34 die Nachricht , dass der Strauß nicht zugestellt wird , da man kein Personal hat …. er würde 4 Tag später zugestellt 😡😡😡… ja geht’s noch ??? Dann nehmt doch keine Bestellungen an ….. mein Geld wurde gleich nach Bestellung Von meinem Konto abgebucht , es sollte genauso so schnell wieder zurückgezahlt werden ……
Solche Firmen sollten aus dem Betz schnellstens verschwinden ….
Tip : Verbraucherzentrale ,und europäische Verbraucherschutz Agentur informieren , die sind schon bekannt !!!!

165 euro per 10 rose dentro una scatola di cartone a forma di cuore. Voglio mettere anche l’ordine 2690101 . La descrizione non rispetta assolutamente cosa si riceve. Ho fatto pure na figura di M…. Sconsiglio, pessimo !!!

Eflorashop lo utilizzo da diversi anni per compleanni e per tirar su il morale a qualche amico/amica: un fiore, a volte, porta allegria e serenità. Ordini fatti in giornata, eseguiti per tempo! Magari la fretta ti porta a commettere errori? Servizio clienti, super attento, interviene avvisandoti se manca indirizzo oppure il numero di telefono, per assicurare che l’ordine venga ritirato dal destinatario ! C’è una cura particolare nei confronti del cliente che…lascia davvero senza parole. E per quanto mi riguarda: soddisfazione a mille, garanzia di far sempre bella figura, velocissimi, sempre molto cordiali e pronti, davvero un ottimo servizio! Consigliatissimo!!!

Leider den Auftrag nicht ausgeführt. Es kam eine lapidare Nachricht (SMS), dass ich mein Geld zurück bekomme. Ich habe mich sehr geärgert.

Am liebsten 0 sterne
Einen tag vorher abgesagt das sie mit dem lieferanten Probleme haben . So kurzfristig hat kein anderer Gärtner das was ich bestellt habe vorrätig . Absolut nicht zu empfehlen

Se potessi dare -10 lo farei!!!

1) ho acquistato i fiori online (TULIPANI MISTI) dove mi chiede di scegliere il colore (ARCOBALENO) e sono arrivati bianchi e gialli.

2) nella foto ci sono 10 tulipani e al mittente ne sono arrivati 8.

3) nella foto c'e' il vaso e al mittente è arrivato SENZA VASO. Ho visto il rendering di bouquet che costava la metà, ma senza vaso e quindi ho optato per i tulipani pensando che il costo fosse giustificato dal vaso. Quando ho chiamato per la lamentela mi dicono che il vaso è decorativo. E perchè non lo scrivete?

4) Hanno fatto un bigliettino "di ricordo" rovinandolo...scrivendo sopra, in grande, il nome e cognome del ricevente, con un numero di telefono tra l'altro non corretto. Il testo tutto attaccato.
Comprando online le persone vi stanno delegando e si aspettano un servizio impeccabile.

Ora nella telefonata mi sento rispondere:
Certo che sono di meno, lei ha scelto la composizione classica! Come mai non scrivete la specifica di composizione classica?Il cliente se lo deve immaginare?

Ho mandato una un'email con foto, chiedendo il rimborso e....nessuna risposta!!!
Lasciate perdere!!!

Ich habe den Blumenstrauß Anmut gekauft. Wurde pünktlich geliefert aber ich habe erst Stunden später Bescheid bekommen. Dem Sendungsstatus war nichts zu entnehmen - wird scheinbar nicht gepflegt.

Leider entspricht der Strauß von seiner Größe nicht dem, was ich nach dem Produktfoto erwartet hatte.

Als ich den Ort auf der Website eingegeben hatte, wurde eine Lieferung innerhalb von 2 Stunden versprochen. Bei der Bestellung konnte ich dann nur noch den Tag mit Lieferung bis 21 Uhr auswählen. Das ist extrem irreführend.

Lieferzeit wird nicht wie zunächst angeboten realisiert, keine Aktualisierung des Sendungsstatus und weniger Blumen als erwartet.

Het zijn bedriegers.
Met een smoes hebben ze mij voor 130€ opgelicht.
Hier niks kopen het zijn criminelen.

FALSE SITE !!! RUN AWAY !!!
We have bought for more than 200€ of items and they have screwed us by making us wait for a tracking while stealing other customers in the mean time.
Then we have received a paper saying thank you, and a smile. Happy to rob you!
They are under investigation by the police.
DO NOT BUY HERE!!!!

Ottimi fiori, consegna impeccabile e puntuale.
Da rifare assolutamente.

Pessimi, ho ordinato una composizione sul sito che sembrava molto carina, il problema è che alla consegna è arrivato un mazzo di foglie, pagato 50 euro, mai più

Ordinato con soli due giorni di anticipo e consegna super puntuale negli stati uniti. Il mazzo di fiori è esattamente come descritto in catalogo, sia per tipologia di fiori che per colori e dimensioni. Notifiche in tempo reale su invio, affidamento al corriere e consegna. Grazie!

I ordered on 30 june product "harmonie" (yellow roses) with option 2 "bouquet soigné" 68 euros to deliver on 3 july for a person 's favorite color is yellow. They delivered cream and rose color roses with basic confection. Never again.

Ich habe über eflorashop.de abends einen Blumenstrauß bestellt, der schon am nächsten Tag geliefert werden sollte. Der Bestellvorgang ging problemlos. Der Blumenstrauß wurde am nächsten Tag wie angegeben zugestellt und war wunderschön.

Scarsa qualità considerando anche i prezzi, addobbo altrettanto indecente. Pessima figura. MAI PIÙ

Inviato fiori e uovo di Pasqua arrivati puntualissimi nonostante restrizioni covid grazie