Poor software, data, and customer support
PS: the worse keeps getting even more so!!.
After the disaster last year, I cancelled my plan. And, lo and behold, they have charged me again for renewing my plan and are now hiding behind a no refund policy. Not only are they incredibly incompetent, they are dishonest and liars.
This is a trifecta of poor software, poor data, and poor customer service. I paid for an annual subscription last year, and during amazon prime day this year decided to take advantage of their discount to renew for another year. They conveniently ignored four months remaining on my plan, and started a new plan expiring in 12 months. Soooo, the discount actually ended up costing me extra! I immediately contacted them to reverse this, they agreed. Several days later, my current plan also stopped working, and now I have been downgraded to a basic plan without any access to my work FOUR months before the end of my subscription. STAY AWAY and do not use them under any circumstances.
23 juillet 2021
Avis spontané