I ordered the Eicgo back brace which took over a week to get. When I did receive it, it was the wrong size. They do not have a customer service phone number listed so contacting them thru email has be... Voir plus
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I purchased the posture corrector from eicgo. Received it over a week ago, and I still haven't been able to wear it. I have mobility issues, having had 2 shoulder surgeries, and I can't manipulate th... Voir plus
They are severely missized. And the Eicgo customer service is pathetic and they refuse to honor products buyer beware this is an overseas company no recourse
I got this posture corrector because I've got a rotator cuff impingement, and my ortho told me fixing my posture would help. Honestly, this thing has helped me more than anything I could've done on my... Voir plus
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Wrong size received
I ordered the Eicgo back brace which took over a week to get. When I did receive it, it was the wrong size. They do not have a customer service phone number listed so contacting them thru email has been quite a problem/issue. They said they sent the size I ordered and sent me a copy of my order with the size they sent me but.. my copy of my order was not the same size as copy they sent me. My copy of ordered showed the size I requested. And now they want me to send an additional $10 to send me the right size. I do not recommend placing orders with this company. I should have read the previous reviews which also show other customers having difficult and or wrong products being sent. Another lesson learned by me is that you cannot trust what you order even if you have a copy of order.
17 avril 2026
Avis spontané
BUYER BEWARE
They are severely missized. And the Eicgo customer service is pathetic and they refuse to honor products buyer beware this is an overseas company no recourse
1 avril 2026
Avis spontané
DONT BUY FROM THIS COMPANY!! Spurious company, possibly selling dangerous products
I am posting to formally report an issue regarding a recent order of two posture correctors. Upon arrival, the products emitted a strong chemical odor resembling ammonia.
I contacted the company immediately to request a replacement or a refund. Their only suggestion was to wash the items in vinegar. I expressed my concerns regarding the safety of the product and the potential for chemical exposure, but the company has since ceased all communication and refused to honor their advertised 45-day satisfaction guarantee.
Due to their lack of assistance, I am reaching out to the FTC to file a report. I am also considering having the product professionally tested to identify the source of the smell and ensure it is safe for use and sales.
UPDATE: Company offered to refund 20% of my money, as international returns were costly. NOT MY PROBLEM. I am requesting a full refund...as paying for defective and possibly dangerous products can be costly...and, possibly, life-threatening.
4 mars 2026
Avis spontané
I purchased the posture corrector from…
I purchased the posture corrector from eicgo. Received it over a week ago, and I still haven't been able to wear it. I have mobility issues, having had 2 shoulder surgeries, and I can't manipulate the thing at all.
I contacted them. They would not give me a refund. They said keep it and we'll give you 20% refund. Big deal! I'm still stuck with a piece of garbage I can't use!
16 avril 2026
Avis spontané
I bought the back brace
I bought the back brace, opened it up and the smell is horrible. They told me how to get the smell out, and I can still smell it. Tried to return it and they will only give me 20% back. Thieves that’s what this company is. Yet another scam to America. Give me all my purchase price back.
10 février 2026
Avis spontané
Réponse : Eicgo
Dear Nancy
We’re very sorry to hear about your experience and understand how frustrating this must be.
Some products may have a temporary odor due to packaging and materials, which usually fades after airing out. However, we understand that this can be unpleasant, and we appreciate you bringing it to our attention.
Regarding the refund, a 20% refund is sometimes offered as a no-return convenience option. Customers may also return the item according to our return policy for a full refund. Return shipping costs can vary depending on carrier and location.
We never intend for any customer to feel dissatisfied or treated unfairly. We would like to review your case again and work toward a proper resolution. Please contact us directly at support@eicgo.com with your order number so we can prioritize your request.
We value your feedback and the opportunity to make this right.
Wrong size - but keep it???
I ordered an XL for my husband. They sent 2 size mediums and stated many times that was what I ordered. They offered me 20% of my purchase price as a refund or I could spend $10 additional to get the right size & keep the ones they sent (which are of no interest to me). I refused and they then offered me 50% refund and don’t return because they were shipped from Hong Kong. I saved the return policy and address from the website and told them I would be returning them there and would expect my 45-day money back guarantee when confirmed they have been received. This place IS HORRIBLE!!! I have never been offered to keep an item (of no use to me) and then tried to not give a full refund? This place is shady!
23 février 2026
Avis spontané
Réponse : Eicgo
Dear billie
We’re very sorry to hear about your experience and sincerely apologize for the sizing issue with your order. Receiving the wrong items is not the experience we want for our customers.
In some cases, partial refunds (such as 20% or 50%) are offered as a no-return convenience option. However, customers may also return items in accordance with our return policy for a full refund.
We understand how frustrating this situation has been, and we would truly like the opportunity to review your case again and ensure it is handled properly. Please contact us directly at support@eicgo.com with your order details so our team can prioritize your request and work toward a fair resolution.
We appreciate your feedback and the chance to make this right.
XXL was more like S
Ordered size XXL. It was ridiculously small. Would never buy from Eicgo again.
15 novembre 2025
Avis spontané
Réponse : Eicgo
Dear Emily
We’re very sorry to hear that the size did not meet your expectations.
We understand how frustrating it can be when an item fits much smaller than expected. Sizing can sometimes vary depending on body shape and how measurements are taken, and we are continuously working to improve the clarity of our sizing information.
We would really like the opportunity to review your order and see how we can help. Please contact us at support@eicgo.com with your order details so our team can assist you.
We appreciate your feedback and the chance to improve.
I ordered a brace on Feb 1st have not…
I ordered a brace on Feb 1st have not received it and cannot get any info about it ….. do not order from them
1 février 2026
Avis spontané
Réponse : Eicgo
Dear Rita
We’re very sorry to hear that your order has not arrived and that you haven’t been able to get an update.
We understand how frustrating this must be, and this is not the experience we want for our customers. Occasionally, delays or tracking issues can occur, but we would like to look into this for you as a priority.
Please contact us directly at support@eicgo.com with your order number so we can check the status of your shipment and assist you with a resolution, whether that be an update, replacement, or refund.
We appreciate you bringing this to our attention and the opportunity to make this right.
Returns are paid by you and go to china
I think their product may be good for some.It wasn't for me.So I wanted to send it back. They don't tell you, it goes back to china.And you have to pay the shipping. Not a very trustworthy site. On their side, they make it sound like the package goes back to texas.But it doesn't.
8 mars 2026
Avis spontané
Réponse : Eicgo
Dear Michelle
We’re sorry to hear that the product wasn’t the right fit for you and understand your concerns.
We work with international fulfillment partners, and return locations may vary depending on the order. We do our best to provide this information in our policy, and we appreciate your feedback on how we can make this clearer for customers.
In some cases, a partial refund is offered as a no-return convenience option. Customers may also return items according to our return policy for a full refund, with shipping costs depending on carrier rates and location.
We would be happy to review your case again and assist you further. Please contact us at support@eicgo.com with your order details so we can help.
Thank you for your feedback — it helps us improve.
They do not stand by their 45 day…
They do not stand by their 45 day guarantee. The product sure looks good in the advertisement. It’s a lot more flimsy than the one I bought from Amazon. However they shipped me the wrong size and told me I could get replacements at $10.00 each. Don’t trust them is all have to say.
4 mars 2026
Avis spontané
Réponse : Eicgo
Dear Todd
We’re very sorry to hear about your experience and understand your concerns.
First, we sincerely apologize if you received the wrong size — that is not the experience we want for our customers. We would like to review this and make it right.
Our 45-day satisfaction guarantee remains in place. In some cases, options such as discounted replacements or partial refunds are offered as alternatives for customer convenience. However, a full refund is available when the return is processed according to our policy.
We never intend for any customer to feel misled or treated unfairly. Please contact us directly at support@eicgo.com with your order details so we can prioritize your case and work toward a proper resolution.
We appreciate your feedback and the opportunity to improve.
I should have known that it would not…
I should have known that it would not work for me. Tried two different sizes. Shoulder straps dig into my armpits on the front. I knew better but was desperate. Don't waste your money. My daughter tried it too. No go
14 janvier 2026
Avis spontané
Réponse : Eicgo
Dear Jack
We’re very sorry to hear that the posture corrector did not work well for you or your daughter. We understand how frustrating it can be when a product doesn’t fit comfortably.
Sizing and comfort can vary depending on individual body shapes, and we are continuously working to provide clearer sizing guides to help customers choose the right fit.
If there’s anything we can do to assist you, please contact us directly at support@eicgo.com with your order details. We’d like the opportunity to review your case and see how we can help.
We appreciate your feedback, as it helps us improve both our products and customer experience.
My order was not delivered
23 février 2026
Avis spontané
Réponse : Eicgo
Dear Michael
Your tracking number is SWX609330000030352402, you can track it on https://swiftx-express.com/track?trackingNumber=SWX609330000030352402 and you will receive it very soon.
Poor product and Horrid, Devious Customer Service
Extremely poor customer service, worse I have ever had anywhere! Beware the posture-correcting garment is not worth the money!
I bought posture corrector ($40) without realizing I would not be strong enough in my older years to pull the straps tight enough to be effective... and it appeared too small and poor quality. A gimmick. Since there was not size when I purchased it, I thought it was adjustable, but it was not. It would only fit a size 0-2. The stitches are loose and and the elastic is inferior.
Their website doesn't even allow for a return, and when I contacted them (right after receiving the item) they only offered a 20% return. This was after a long wait for a reply. They assumed and alleged that the garment was worn, I insisted it had not been used and I wanted to return it for a full refund. They were rude, with lots of excuses why they would not cooperate. Then, in another delayed response, they said I would have to pay the international shipping fees to Hong Kong for a refund, they did not offer a return label. After realizing I would have to pay $23 to mail it, I conceded and finally asked that they just send the 20%. They never responded.
DON'T BUY! A POOR PRODUCT AND SERVICE THAT IS A NIGHTMARE. Let my mistake save you from making the same error.
6 février 2026
Avis spontané
Réponse : Eicgo
Dear BJ
We’re very sorry to hear about your experience and the frustration this has caused. That is certainly not the experience we aim to provide.
We understand how sizing and fit can be challenging, and we are continuously working to make our product descriptions and sizing guides as clear as possible. We also take all quality concerns seriously and appreciate your feedback regarding stitching and elastic.
Regarding the refund, our 45-day satisfaction guarantee remains in place. In some cases, we offer a 20% refund as a no-return convenience option, while a full refund is available if the product is returned according to our policy. Return shipping costs can vary depending on location and carrier.
We would genuinely like the opportunity to review your case personally and ensure it is handled fairly. Please contact us directly at support@eicgo.com with your order number so our team can assist you promptly.
We value honest feedback and the chance to improve both our products and customer experience.
Company sent me the wrong sized item
Company sent me the wrong sized item. Then when you try to initiate a return try and convince you not to by offering a discount and say returns are to Hong Kong so will be expensive. No where on the website does it tell you returns will be to Hong Kong at your own expense. Horrible and fraudulent company! DO NOT BUT ANYTHING FROM THEM!
23 février 2026
Avis spontané
Réponse : Eicgo
Dear delyse
We’re very sorry to hear that you received the wrong size and that this has caused frustration. That is certainly not the experience we want for our customers.
Customers may also return items according to our return policy for a full refund. Return shipping costs can vary depending on location and carrier rates.
We would like the opportunity to review your case personally and ensure it is handled fairly. Please contact us directly at support@eicgo.com with your order number and details so our team can assist you promptly.
We appreciate your feedback and the chance to make this right.
Follow-Up Review (Original Posted Feb 12, 2026)
This is a follow-up to the review I posted on February 12, 2026.
Eicgo did respond with an offer to “look into my case again” if I contacted them directly with my order number and details. This is something I have already done twice, with no resolution. Rather than doing the right thing and issuing a refund, they continue to ask customers to repeat the same steps with no meaningful outcome.
Please read carefully:
I want to make people aware of how Eicgo maintains a 4.9-star rating on their website.
I submitted two 1-star reviews. In both cases, I received confirmation that the reviews were received and posted. However, after checking the website multiple times over the following days, neither review appeared anywhere on the site.
Out of curiosity, I then submitted two negative reviews but rated them 5 stars. Both of those reviews appeared on the website immediately. When I checked again a few days later, both had been removed.
This strongly suggests that Eicgo selectively filters or removes reviews to manipulate their rating system.
Between the poor product quality, unresponsive customer service, a so-called “risk-free guarantee” that has no real value, and what appears to be a falsified review system, DO NOT BUY from Eicgo, EVER!
I'll be looking into the legality of the manipulated rating system next :) - Stay tuned, LOL
19 février 2026
Avis spontané
Réponse : Eicgo
Dear Tom
We’re sorry to hear that you feel this way and understand that this situation has been frustrating for you.
We take feedback very seriously. Our review system is not designed to filter opinions based on star rating. Reviews may occasionally be moderated or delayed due to automated systems that screen for duplicate submissions, policy violations, or technical issues. This applies to both positive and negative reviews.
We do not manipulate ratings, and we are committed to transparency and fair representation of customer feedback.
Regarding your order, we understand you’ve previously contacted us. We would genuinely like to assign your case for senior review to ensure it receives proper attention. Please email us at support@eicgo.com with your order number and reference this review so we can prioritize it accordingly.
We value honest feedback and remain committed to improving both our products and customer experience.
The back support I received was all…
The back support I received was all twisted. I have been emailing for 7 days with no response. I want to return the 2 units and get my money back as this company doesnt stand by what they write.
27 janvier 2026
Avis spontané
Réponse : Eicgo
Dear John
We’re very sorry to hear that the back supports arrived in that condition and that you have not received a timely response. That is certainly not the experience we want for our customers.
If the item arrived twisted or defective, we take that seriously and would like to review this matter as a priority. We also apologize if there was any delay in responding to your emails.
Please contact us directly at support@eicgo.com with your order number and photos of the items so we can assist you promptly with the return process and work toward a resolution.
We appreciate you bringing this to our attention and the opportunity to make this right.
Complete rip off
Complete rip off. Sent me a brace for a 200 lb man at 5 ft 9 and it would fit my cat. Snakes at the return department. I would give them -5 stars. Do not waste your money
6 février 2026
Avis spontané
Réponse : Eicgo
Dear Luke
We’re very sorry to hear that the brace did not fit as expected and that you feel disappointed with your experience.
Sizing can sometimes vary depending on individual body shape and how measurements are taken, and we understand how frustrating it is when a product does not fit properly. We do provide a sizing guide to help customers choose the correct fit, but we are always looking for ways to make this clearer and more accurate.
We certainly never intend for any customer to feel treated unfairly. If there has been any issue with your order or return request, we would truly like the opportunity to review it again and work toward a solution.
Please contact us directly at support@eicgo.com with your order number so our team can personally assist you.
Customer satisfaction is important to us, and we appreciate the opportunity to address your concerns.
Do not buy anything from this company
The product showed up in a bag with no instructions. Was cumbersome and difficult to put on and did not work anything like it shows in the ad. When I contacted them about returning as they advertise 45 day guarantee they said they would provide a 20% credit. When I said that doesn’t line up with their claim, they said I needed to ship it back to Hong Kong, at my expense, then after send them a note with tracking number, and I’d get a refund. Terrible product and worse customer service.
13 février 2026
Avis spontané
Réponse : Eicgo
Dear Ward
We’re very sorry to hear about your experience and truly regret the frustration this has caused.
Thank you for bringing up the packaging and instructions. We are currently improving our packaging, and instructions are also available digitally. We understand how important clear guidance is and appreciate your feedback.
Regarding the refund process, our 45-day satisfaction guarantee remains in place. In some cases, a 20% refund is offered as a no-return convenience option. However, customers may return the item in accordance with our return policy for a full refund. Return shipping costs can vary depending on location and carrier rates.
We never intend for any customer to feel misled, and we would genuinely like the opportunity to review your case again. Please contact us directly at support@eicgo.com with your order number so we can personally assist you and work toward a fair resolution.
Your feedback is important to us, and we appreciate the opportunity to improve.
The neck support pillow has actually…
The neck support pillow has actually made my sleep more comfortable. I wake up with less stiffness most mornings. Just be aware that it’s softer than I expected — if you like firm neck support, this might feel a bit too gentle.
9 février 2026
Avis spontané
Réponse : Eicgo
Dear Ivica
Thank you so much for sharing your experience! We're really glad to hear that the neck support pillow has helped make your sleep more comfortable and reduced your morning stiffness.
We also appreciate you mentioning the softness. Our pillow is designed to provide gentle, ergonomic support, but we understand that everyone has different preferences when it comes to firmness. Your feedback is very helpful for other customers considering their options.
If you ever have any questions or need assistance, we're always here to help!
False Advertising
Purchased & received product. Product does not perform as advertised. Website guarantees 45 days money back / satisfaction
guarantee. When contacting company for refund by returning product to company, only offered a 20% refund. Difficulty returning product. Product comes from China. DO NOT BUY / PURCHASE PRODUCT!!! DOES NOT PERFORM AS ADVERTISED!!!
10 janvier 2026
Avis spontané
Réponse : Eicgo
Dear WJE
We’re very sorry to hear about your experience and truly regret the frustration this has caused.
Our 45-day satisfaction guarantee is something we stand by. In some cases, partial refunds may be offered depending on the return condition, timing, or shipping costs involved. However, we absolutely want to review your specific case carefully.
Please contact us directly at support@eicgo.com with your order number so we can resolve this properly. We are committed to finding a fair solution.
We appreciate your feedback and the opportunity to make this right.
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