Elaracraft Avis 

I have been contacting this company by email about cancelling my order that has not been responded too. I even called and no one picks up. I believe that this company is a scam. They have billed my credit card twice and I called my credit card company and I have explained the situation. Also
there is not a return address on their
package for me to return it. I have contacted and they still haven't cancelled my subscription neither did the respond to my email

their support with no prevail.

UPDATE: I still never received a response from this company, but my order finally showed up.

I ordered two sets of lashes. Twice. The first order went just fine. The second order they have not sent them. Their bogus tracking website has no tracking progress listed, but states they were delivered. Multiple emails and calls for status have been ignored. Total scam company. Do not order from them.

I ordered 2 sets of lashes which means it would be 2 pairs in each container received. Both containers only had a set for 1 eye. I immediately sent In a request for refund as the proper product amount is incorrect. Per their email, it says because I opened the container, they cannot issue a refund. There is no way to see the product is missing a complete set without opening the white opaque box. They don’t even honor their own refund policy. I hope they get the karma they deserve.

I would give them zero stars if that was an option. The worst customer service I have ever experienced. It took them almost two months to get back to me and when you call their number…it’s a Google Voice number. I contacted them immediately after receiving my order(the day I received it) on July 18th and I received a response from them on September 10. Unacceptable!!!! The product does not work. Beware!!

They took a month to delivery. Waste of money, and time with those lashes because doesn't work. Scam Company

Admittedly I made an impulse purchase based on very nice advertising!! DO NOT purchase from this company. They are a SCAM. I was charged immediately and DID NOT receive my purchase. I tried to contact them by email and phone. NO Response. Now I’m dealing with my bank to dispute the charge. SCAM! I wish I had checked the reviews first! Be warned!!

Total scam company!
I ordered lashes in December 2024 and never received them. I had emailed them many times and finally heard back now, August 2025 that there is nothing they can do for me because my order was placed when they were under previous ownership!
Like what???!!!!
So disappointed!!

This is a scam. The eyelashes are plastic and I purchases on a bogo and received only one set . Their product is cheap . I requested to return for my money back and they said it is outside of their 14 day window . I ordered on 8/2 and received on 8/22. I requested return on the day I received then 8/22. I keep emailing them and sending proof of when I received and now they are not responding to me at all . Keep your money not worth the headache . I will dispute with my bank now.

False advertising, they do not have fast shipping, they do not honor the money back guarantee and they don’t work well at all! The magnets don’t even line up!

Absolutely HORRIBLE. Starting with no confimation of order. Then when I cancelled or I should say tried to cancel they completely ignored me. So once again I'm tying to cancel with no response from anyone. The phone number they give you goes to VM and no response from anyone.

I would give zero stars if possible. I didn’t realize this was a scam, should have checked first, obviously. I was suckered into buying two sets of lashes, with one free pair. I also purchased a lip stain. After no receipt of products I sent three emails with absolutely no response. I just left a voice mail, with little to no hope of a response. How do we get a refund?

Complete scam!! Do not use!! The lashes broke the first time I attempted to use them, didn’t even get one wear out of either pair. Then without making it clear at all they have made me somehow sign up for a subscription and sent another order a month later for double the price without the discount on there. Complete scam and make sure to check you haven’t subscribed too and cancel it right away

Do not waste your money, they do not work. I have reached out 3 times to return the eyelashes. They do not adhere to the magnetic eye lash applicator, they kept falling off. The company has yet to respond to my emails.

DON'T BUY THESE. THIS COMPANY IS A SCAM AND THEY DON'T RETURN EMAILS OR PHONE CALLS. ONCE YOU GET THESE YOU ARE STUCK WITH THEM. THEY DON'T WORK. YOU CAN'T EVEN GET THEM TO STICK ON. I TRIED 4 EMAIL AND MULTIPLE CALLS TO THEM.

They will not respond for a return. Lashes do not work as demonstrated.

ElaraCraft is a total scam. I paid for “Buy One Get One Free” and got charged double. Paid for fast shipping — my order didn’t even leave the country for a week. Oh, and they snuck me into a subscription I never agreed to.

Customer service? Useless. They ghost you the second you ask for a refund. This company is shady, dishonest, and not worth a single cent. Avoid at all costs.

Would give less if I could! I stupidly ordered from them 6-18-2025 & as of 7-11-25, still nothing. I have a tracking number, but it hasn’t updated since 7-1 & is shipping from China! Contacted customer service, crickets. The website said 5-8 day shipping. 🤣🤣🤣 I will be contacting my bank & contesting this, DON’T ORDER FROM THEM!!!

This product is a joke. I wouldn’t use these lashes unless you were going for a dilapidated horror look.

Also, they do not honor their return policy.

I bought 2 sets of lashes for $38, buy one, get one free. It took 3 weeks to receive my product. The first time I wore them, I lost half of the lash because it slipped off when I blinked. I emailed customer service for help and still haven't heard back... its been another 2 weeks. Maybe I need a fixer glue to prep lashes before wear? I will never order from them again. This product is TRASH.

update: the company finally got back to me, but after my return time limit was up by one day. they said since it was out of the return window, I could not return the defective product.