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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had my charger installed on the 20th October. The engineer was so lovely, I spent the whole time outside with him chatting about life and so on. He then went on to connect my WiFi to my app for me... Voir plus

Noté 5 sur 5 étoiles

Sam at Elecology replied straight away when I enquired and asked for photos, which I sent. He came back with a fair quote before the two other companies I contacted had even responded, so I accepted... Voir plus

Noté 5 sur 5 étoiles

Can’t speak highly enough of this company. A breath of fresh air as most companies nowadays seem to be greatly lacking in customer service and response time. From my initial enquiry to the Ohme Home P... Voir plus

Noté 5 sur 5 étoiles

The Installer arrived on time and carried out a very good job. He found a way of installing the cable under the floor of my house and through the small gaps in the dwarf walls under the floor board... Voir plus

À propos de l'entreprise

  1. Borne de recharge pour véhicules électriques
  2. aussi dans
  3. Ingénieur électricien
  4. Solutions et équipement énergétiques

Informations provenant de diverses sources externes

We install electric car charging points at home, at work, in public car parks and retail locations. Get your free EV charging point installation plan now.


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4,9

Excellent

TrustScore 5 sur 5

190 avis

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4,9

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(190)

89 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Elecology poor post-installation service

Elecology were hired as the installers by Hypervolt for my new EV charger. They did the install - and the person doing it was very nice - and all seemed well. However, after the install, I noticed that the electrics/power was no longer working in my outbuilding.

I contacted Elecology (Sam) to inform them of the situation. Their response was that my previous setup was not correct/as it best it should be and that was poor worksmanship by whoever did that originally. Whilst I agreed with them on that, my point was that the power was working previously and stopped working after their installation.

They disagreed and what I can only feel was they thought I was lying. Their conclusion was that the existing setup was the issue and they had done no wrong.

Since then, I got an electrician in and he spotted a previous cable had come loose. This was in the area where the new EV cables had been plugged into. So, the end result was that the Elecology installation had disturbed previous cables resulting in loss of power.

It was thoroughly disappointing to see this kind of post-installation service especially considering the good reviews and rating the company has and how nice the installer was. So, I'd be wary about using Elecology because if there is some issue after the installation, it might not be so easy to get them to have a look at it. They might try to palm it off so they don't have to send someone to come have a look. They won't even consider it's something they might have done wrong (unless it is to do with the EV charger itself).

24 juin 2026
Avis spontané
Logo de Elecology

Réponse de Elecology

Let's be clear. We were not contracted to rectify pre-existing defects within your property's electrical installation. Elecology was contracted to install an EV charging point, which was completed to a high standard and in accordance with the relevant regulations.

During the installation, our electrician explained that the existing supply to the outbuilding was not installed correctly and should be addressed by a qualified electrician. This observation was recorded on your Electrical Installation Certificate and was reiterated by our office when you contacted us. We clearly explained the nature of the issue, and the pre-installation and post-installation photographs show that the existing arrangement was unchanged by our work.

The supply to the outbuilding is an existing installation that pre-dated our attendance and, as explained by our engineer on the day and reiterated since, does not comply with current electrical regulations because it lacks appropriate upstream protection.

Unfortunately, we cannot accept responsibility for defects that existed within the property's electrical installation before we arrived. As an Approved Contractor, we have a professional obligation to identify and record any existing safety issues we encounter, which is exactly what we did.

We also do not accept the suggestion that we failed to provide support following the installation.

This installation was arranged through a third-party provider, meaning post-installation support would ordinarily be managed through them rather than directly by Elecology. Despite this, we were keen to assist and investigated the matter as soon as it was brought to our attention.

The timeline is straightforward:

24 June: EV charger installed.
28 June, 12:21: We received the first notification that there was an issue with the outbuilding supply. No concerns had been raised with us during the four days following the installation.
29 June, 10:25: After reviewing the installation photographs and the engineer's notes, we responded with our findings and explained why we believed the issue related to the existing electrical installation.

Throughout our correspondence, we reviewed the installation records, consulted with the installing engineer, explained our technical findings, advised you of the existing safety issue identified during the installation, and outlined the appropriate next steps.

While we appreciate that the timing of the fault is frustrating, the evidence does not support the conclusion that the EV charger installation caused it. Our position is based on the scope of the work carried out, the installation records, the engineer's findings on site, and the photographic evidence before and after the installation.

To further demonstrate our commitment to quality and our confidence in the standard of our workmanship, we had begun arranging for an independent third-party electrician to inspect our installation.

Noté 5 sur 5 étoiles

Great Job

Great Job , easy to book and obtain the original quote and were very helpful on advising the correct charging unit to be purchased. The installing was great, the install engineer arrived on time and she was so helpful with advise and teaching us how to use the charger. I would really recommend this company every part of the process was GREAT, a very happy customer and now been using the charger for a couple of weeks and have had no issues.

15 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service start to finish

Responsive by email, clear and helpful and fast to book me in. Installation went great and the electricity company told me the charger they installed was an excellent product. Neat work, friendly and professional. Would recommend to anyone.

22 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service start to finish

Can’t speak highly enough of the service from everyone I’ve dealt with at Elecology.
First off they were willing to take on the install at our house when 3 other firms had refused. Sam, who I dealt with said that he promised the job would be done to our satisfaction. Secondly when Dave and Mark arrived to do the work they described it as an 8.5 out of 10 challenge. They looked at different ways to get things done and set about things diligently and patiently. The installation was indeed done to our complete satisfaction including making good on the pathways and trenches they had to dig.
I thoroughly recommend them.

29 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Tesla Gen 3 charger installed on a post…

Tesla Gen 3 charger installed on a post and couldn’t be happier. Professional from start to finish, with a friendly and helpful team. Whole process was simple, straightforward and transparent.Tidy work, done properly. Would recommend.

23 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Outstanding EV Charger Installation

Elecology have been exceptional from start to finish. They handled everything — sourcing the charger, installing it, and keeping me fully informed throughout the whole process. I really appreciated being able to send photos of my preferred location beforehand, which gave me real confidence that they understood exactly what I wanted.

The installation itself was flawless. All the cabling has been hidden beautifully, the workmanship is top‑tier, and the team left everything spotless afterward. Communication has been outstanding at every stage and I genuinely can’t fault them. A brilliant experience and a company I’d happily recommend to anyone.

15 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

From the initial quote through to…

From the initial quote through to installation, Elecology were 5-star all the way. The team were responsive and easy to deal with from the start, the installation of my Tesla Wall Connector was completed quickly, and they took the time to walk me through everything in detail once the job was done. Genuinely impressive service from start to finish, highly recommend.

12 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Made the whole process simple

Made the whole process simple, good clear advice and happy to answer questions.

Installation took place at the time and on the day promised by a very pleasant member of staff. Use of the EV charger was explained thoroughly.

9 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

This is the second EV charger…

This is the second EV charger installation that Elecology have completed for me Again the entire experience from initial contact to installation went exactly as planned. Outstanding customer service & as I’m delighted would recommend .

9 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Very happy with the EV wall charger installation!

Very happy with the EV wall charger install. The engineer was great. Very neat job running the cable along the outside of the house and we managed to get it under the stairs after I removed a couple of floorboards, resulting in a tidy finish. Electricity only needed to be switched off for a very short time. The Hypervolt app was explained clearly. Everything left neat and tidy. Would definitely recommend

5 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

5* Service

From the initial quote right through to installation I received a fantastic service, absolutely top notch. These guys are quite rightly branded as premium installers for Tesla, I cannot recommend them enough, if you want a straightforward, simple and trouble free service, these are your guys

8 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and great…

Excellent service and great communication was the basis for an easy installation of my EV charger. The team that arrived on the day, first discussed where I would like the EV charger before proceeding to lay dust sheets inside the property before completing the installation. After they cleaned up after themselves before explaining how to use the charger along with the app.
I would highly recommend them.

27 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I was absolutely delighted throughout…

I was absolutely delighted throughout my entire experience with Elecology.

The whole process was so simple, clear and quite frankly a breeze. They arrived within the allotted time and the fitter was just brilliant. Super friendly, knowledgeable, explained everything in steps, involved me in all the decisions around placements and what he would be doing etc.

The installation was really smooth, my power was only off for approx. 5 minutes and everything was cleared up nicely once he had finished installing. He took me through the app in detail and took time to answer any questions I had and took the time to test everything with my car to ensure it worked without issue.

The overall service was just fantastic, I could not recommend them enough for fitting your EV charger. I ended up chatting with the fitter throughout the installation, a good 2 hours - never a moan or complaint, just brilliant service from start to finish.

Thank you guys!

30 avril 2026
Avis spontané

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