Elecsec Fire & Security Avis 

7
•
TrustScore 4 sur 5

4,2

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À propos de l'entreprise

  1. Installateur de systèmes de sécurité
  2. aussi dans
  3. Agence de sécurité
  4. Fournisseur d'alarmes incendie

Écrit par l'entreprise

Elecsec Fire & Security is an independent Fire & Security specialist, providing leading systems and services to commercial and residential customers across the South West. Elecsec offers a turnkey solution, from system design to service and maintenance. We can install and care for all your security systems: - Intruder (Burglar) Alarm Detection - Fire Alarm Detection - CCTV Camera Systems - Access Control - Intercom & Door Entry Systems - Nurse Call & Personal Attack Systems - Scaffolding / Site Intruder Alarm Systems Contact us today to discuss your requirements on 0117 978 0775!


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4,2

Bien

TrustScore 4 sur 5

7 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,2

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Noté 5 sur 5 étoiles

A superb service was given by Elecsec

A superb service was given by Elecsec. I called based on a referral from someone who had used them before. They came to my business property and conducted a professional survey, explaining what was needed. The nice thing is that they didn't pressure us into any decision, and took the time to explain what was needed, but also what options we had. I could not recommend Darren and the team enough. Superb Company with a great customer centric ethos. Thanks

8 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Alarm System Fault

Elecsec responded very quickly to a fault I had with my alarm system. It was fixed with 24 hours. Great service and a very happy customer!!

6 août 2021
Avis spontané
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Réponse de Elecsec Fire & Security

Thank you for your review and glad we could help.

Noté 5 sur 5 étoiles

GREAT

Good Work/Response Efficient and friendly staff.

Would definitely Recommend

6 août 2021
Avis spontané
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Réponse de Elecsec Fire & Security

Thank you kindly for your review.

Noté 5 sur 5 étoiles

From insulation to after service

From insulation to after service, Elecsec have been outstanding and i wouldn't hesitate to recommend this company to anyone. Fantastic job.

6 août 2021
Avis spontané
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Réponse de Elecsec Fire & Security

Thank you for your lovely review.

Noté 5 sur 5 étoiles

Elecsec installed CCTV and burglar…

Elecsec installed CCTV and burglar alarm to our home. The whole process was swift, professional and clean from quote to completion. The workmen on site were very conscientious and explained the whole installation from start to finish. Couldn't recommend this company highly enough.

5 août 2021
Avis spontané
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Réponse de Elecsec Fire & Security

Thank you for sharing your review and kind feedback.

Noté 5 sur 5 étoiles

Elecsec friendly & professional

Our experience with Elecsec has been very good. From start to finish with our new burglar alarm. Richard came to do the survey and explained all the options and showed us a demonstration alarm and panel. Their engineer came to install it two weeks later, he was friendly, professional, tidy up after and made sure we know how it all worked. Thank you, our home feels safer already.

5 août 2021
Avis spontané
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Réponse de Elecsec Fire & Security

Thank you for your review and to hear you and your family feel safer.

Noté 1 sur 5 étoiles

This is my personal account of my…

This is my personal account of my dealings with this company.I was recommended by someone I used for many years to carry out my smoke alarm annual check up.I wish he hadn’t I got a price from them to carry out a check up.I was told it now requires two visits per year.The cost of the basic package was £290.00 of which I was happy with.The system I have had been fully updated with all new parts .The engineer called and checked the system leaving after around 25 minutes.I understand why there was nothing to check has it was all kept in good condition.I waited for a invoice and certificate of which I requested paper copies,to date I have called them around five times to date nothing has arrived.However the certificate has a caveat attached which put doubt over the said alarm system,which is also backed up with a email from this company it states until I have a further manual alarm point fitted the system does not fully comply.And low and behold to get that fitted would be a additional Estimated cost of around £400.00 pounds.I have asked someone else the parts would be no more than £50/60 pounds.I am very disappointed.I am paying their bill has I agreed.But will definitely not use them again.What they wrote on the certificate is in my opinion like what back street garages do .Last year the system gained a full certificate this year it will if I lump over £400 more pounds.I have asked for a explanation of the cost of the materials.Nothing has been explained.I feel that the reasonable cost to carry out the checks has been undermined by the over inflated cost to install a box which is priced at around £20 pounds. Further to this I have just had another Expert look at my fire alarm and this expert said two manual points was required one on the 2nd floor and another on the first floor .I can also add the cost for both is far less than the cost of ELECSEC PRICE FOR ONE .Also it be fully costed and in writing.Do you fire expert people make up the rules has you go along because it seem hit and miss to me .I think some checking of all firms of this nature need checks made similar to Gas Safe .You fail to mention in your response that your expert installer gained a signature after explaining the system was passed and added additional comments in private that the system was compromised. And you own comments suggest a manual point would be required at the first floor level but ELECSEC make no reference to the people on that level.And the cost of two manual points would cost I considerably lot more than the £400 hundred pounds for one by you.I note your going to internally investigate your work ethic I think that would be a very good idea.

27 juillet 2021
Avis spontané
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Réponse de Elecsec Fire & Security

Dear Mr Jefferies,
We appreciate the time taken to leave your review and as mentioned via email, we will investigate the matter internally as we are always looking to continually improve our business. We would like to take the opportunity to highlight the facts that we have communicated to you already. In regards to all Fire design, installation, servicing and maintenance works, we strictly adhere to the BS5839 fire safety guidelines. Firstly, you happily accepted the quotation for the Fire system service and maintenance contract which includes your 2 visits per annum. When we carried out our first inspection and testing, while we agree the system was in working order, it was identified that the Fire system design/installation carried out by another installer, did not meet the BS5839 standards in relation to manual call points. Where it advises the following: "Manual call points (MCPs) need to be prominently sited, readily distinguishable from non-fire alarm call points and need to be distributed such that, from any point in the building, it is impossible to leave the storey or the building without passing a manual call point." We highlighted the issue that an additional MCP is needed, verbally to your nominated person, on the engineer job report and the accompanying certificate which was provided to you later. We provided these documents by email but you also requested that copies were sent in the post. In which these were posted the following day by 2nd class. Sadly these must still be delayed in the Royal Mail network, so a member of our team offered to deliver copies by hand. We did provide you with an estimate to rectify the MCP issue and gave you a breakdown of Parts and Labour (with labour chargeable in 30mins increments). You have no obligation to us and are welcome to source quotations for other providers for this work. Following further discussions today and your disappointment with Elecsec, we have agreed to terminate the contract and agreed a fair sum to cover the recent visit to bring this matter to a close.

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