Electricpoint Avis 

I visited Electricpoint (Greenwich) to gain knowledge and view storage heaters, as i am in the process of replacing old ones. Customer Service was excellent. Ben, who dealt with all my questions and showed me the bricks that are in the heaters, it meant I came away with a better knowledge of storage heaters. I feel confident to speak to an electrian now and will recommend Electricpoint when purchasing my heaters.

Called for advice spoke to fella called “Nick” obviously knew his stuff !! Knew exactly what I was on about and what I needed checked if the parts were in stock and they were would highly recommend and will use again

I have placed several orders with Electricpoint over the last few months and they are my go to electrical retailer due to their great customer service, competitive prices and quick delivery.
I missed an item from my last order but they went out of their way to find a workaround and help me out.
They always respond to emails quickly and very politely.

Nick Andrews could not have been more helpful. Particularly when there seemed to be a problem -over delivery he immediately engaged and the problem was sorted. Thank you.

Faultless service and Nick Andrews is always pleasant with some great advice.

Always get fantastic support from Nick, helpful, efficient and gets everything out to site on time..

Quick response to log in issues

Excellent service from ordering to delivery. I received a phone call from Electricpoint offering a choice of delivery days and the delivery arrived on time. No problems with unloading as the driver left the pallet in my garage. One slight problem was that 2 packs of heater bricks had been damaged in transit but a quick email to Electricpoint and replacements were shipped by Fedex Express that same day. This is how service should be! Thanks again.

My experience here is always a good one Ralph always go above and beyond to get the materials I require.

I have ordered from Electricpoint many times now for panel heaters for my tenants.
I usually have the pleasure of dealing with Nick, who is most polite, efficient and helpful.
I am very pleased with the products from Electricpoint and the excellent service we receive.
Another great point to make is how well the products are packaged for delivery and that there is a next day delivery option. That is great when you need something quick!

Excellent service from Electrical Suppliers Madlock! A special thanks to Ralph for his friendly, professional, and helpful service. He was knowledgeable, attentive, and made the whole experience smooth and straightforward. It’s great to receive such excellent customer service. Highly recommend Electrical Suppliers Madlock and will definitely be using them again. Thanks, Ralph, for a great experience!

Everytime I go into Electricpoint at Charlton Ralph is alway at hand to help with every order I place. Prices are very competitive as well and normally cheaper than other electrical wholesalers

Customer service is always very helpful when answering queries, and they make a genuine effort to get items to you as quickly as possible. Good selection of products and good prices.

Had good response from nick at customer service,replied to all my questions about fitting a replacement bathroom xpelair fan as the old model broke and is now obsolete, the replacement model is bigger but fits ok.

Don't waste your time

Ordered a Hypervolt 3 charger that was showing in stock online. Few hours later received an email saying they are expecting 1 or 2 days extra for delivery.

I called them regarding a new delivery date to be promised it will be in by the time my installation was booked for. I asked for a refund but was told it would definitely be here.

Installation day today and no unit. Called up to check where it was and was told they hadn't received stock yet, and I needed to wait. Was also told that they never promise any delivery times.

So still no unit, and a lovely £100 charge to the installer for turning up to fit nothing.

Don't believe the website stock levels
Don't believe their delivery times
Don't believe a word their employees say on the phone

Easier to use someone else, less hassle

I ordered electrical sockets from this company, but they supplied them in the incorrect colour. Under the Consumer Rights Act 2015, this means the goods were "not as described."

When I contacted customer service to rectify their mistake, they refused to send the correct items until I returned the incorrect ones first. To make matters worse, they provided a FedEx label that required me to print it out and travel to a drop-off point. I explicitly informed them that I do not have a printer and am physically unable to travel to a drop-off location. Under UK consumer law, a customer must not face significant inconvenience or out-of-pocket expenses to fix a retailer's error.

Instead of arranging a standard home courier collection where the driver brings a label—which I gladly offered to facilitate—they doubled down, calling my phone to hide behind their internal "company policy."Their internal policies do not overrule statutory UK law.

I am writing this to educate and empower other unwary buyers who find themselves trapped by this company's abysmal tactics: do not let them bully you. You do not have to accept their useless internal policies. If this company holds your order hostage or tries to force you to jump through hoops to fix their blunder, bypass their risible customer service completely. You are fully entitled to protect yourself by initiating a chargeback dispute through your bank or credit card provider to legally claw your money back.

I have now formally instructed my credit card issuer to begin this chargeback process for the value of the incorrect items. This company's behaviour explains perfectly why nearly 40% of their reviewers have left 1-star ratings. They are combative, untrustworthy, and completely unfit to trade online. If you are stuck in a similar nightmare with them, do not waste your time arguing—call your bank immediately and force a refund.

First time ordering from them and they sent the wrong item I ordered bulbs with 4000k cool white and they sent me 2700k

Very efficient response with a comprehensive answer. Thx Nick

Lovely products, and just super helpful. Fast, reliable delivery.

keen pricing and very prompt service.
Initial issue with courier was resolved quickly too.