I regularly order from these and its always been a great experience. If I've ever had a problem, customer service have come back to me with a solution the same day. Brilliant service!
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Lisez les avis des autres
Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Voir plus
Had been ok but the last 2 deliveries ordered on a Friday did not arrive until the Monday. Update still not arrived. Sent by royal mail 24 there has not been any update to the tracki... Voir plus
L'entreprise a répondu
I've been ordering from ET for a number of years, I always order the same liquid but this time it tasted different (like the supplier had put the wrong juice in the bottle, not ET's fault at all). I p... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.
Coordonnées de contact
Royaume-Uni
- electrictobacconist.co.uk
4,4
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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I regularly order from these ~ Great prices
I regularly order from these and its always been a great experience.
If I've ever had a problem, customer service have come back to me with a solution the same day. Brilliant service!
26 mars 2026
Avis spontané
paid extra for next day delivery to be…
paid extra for next day delivery to be delivered today (friday) checked dpd its getting delivered on tuesday???? this site scammed me
3 avril 2026
Avis spontané
Réponse : The Electric Tobacconist UK
Hello, thank you for taking the time to leave us a review. We're sorry to hear about the issue you experienced. Please note that Friday, 3rd of April, was a bank holiday, and DPD does not operate on this day. The delivery service selected operates Monday to Friday only, which is why your order is scheduled for delivery on the next available working day, Tuesday, the 7th April. This estimated delivery date would have been displayed during checkout. Thank you for your understanding and patience. If you haven't already, we recommend signing up for our newsletter, where we share recommended last-order dates for bank holidays and more. Best Regards - ET Team
Thank you The Electric Tobacconist! Amazing service.
I used to buy my Blu pods from Blu. I got so fed up with all the hoops I had to jump through with Blu. Constantly cancelling my subscriptions because there system was not working. Missed orders that never arrived. I was exhausted from it, so decided to try another supplier. Well....The Electric Tobacconist came up in my search, so I though I would risk trying them. I recieved my order which I placed just before the 7pm deadline and was shocked to recieve it by 11am the next day! Amazing service, exactly how service should be. Thank you The Electric Tobacconist!
29 mars 2026
Avis spontané
The service the guys at electronic…
The service the guys at electronic tobacconist is absolutely amazing...
Placed order at 18.30hrs and within 2hrs it was processed, dispatched and in the hands of the Royal mail.. not only that but the quality of the items I got were such high quality and the price was unbelievably reasonable...
18 mars 2026
Avis spontané
Had been ok but the last 2 deliveries…
Had been ok but the last 2 deliveries ordered on a Friday did not arrive until the Monday. Update still not arrived. Sent by royal mail 24 there has not been any update to the tracking =
16:47
Unable to Attempt Delivery
Chelmsford DO
10:14
Due to be delivered today by
Chelmsford DO
06:55
Item Received
Chelmsford MC
06:34
Item Received
Chelmsford MC
00:15
Item Received
Midlands Super Hub
Friday 13 March 2026
20:02
Sender has despatched item
13 mars 2026
Avis spontané
Réponse : The Electric Tobacconist UK
Hello, thank you for taking the time to leave us a review and for providing the additional requested information. We're sorry to hear your order arrived later than expected. We can see the delivery service selected was the free Royal Mail Tracked 24 service, and in most cases, these orders arrive within 1 day. However, please note that this is not a next-day guaranteed delivery service and, in some cases, can take up to 7 working days (Mon-Sat) to arrive. We also offer DPD Next Day and Weekend delivery for an additional fee if you require guaranteed next-day delivery.
Update: We can see there has been an update to your tracking this morning (March 17th), and they aim to deliver your order today. As mentioned, in some rare cases, it can take up to 7 working days. Your order should arrive very soon. If you haven't received it by March 21st, please get in touch with us via the Help Desk. We hope this helps. Best Regards - ET Team
I’ve just experienced some excellent customer service
I’ve just experienced some excellent customer service from Scott and Tia. My fault I misordered and I have to say they were very helpful and rectified the situation in a very professional way and quickly. Thanks to them both
5 mars 2026
Avis spontané
Amazing customer service, Tia is fantastic
I've been ordering from ET for a number of years, I always order the same liquid but this time it tasted different (like the supplier had put the wrong juice in the bottle, not ET's fault at all). I put in a ticket expecting to hear back in a few hours, within one minute I had an email from Tia and within half an hour of a couple of emails back and forth she arranged replacement liquids and a return form and envelope to be sent (which if previous orders are to go by I'll get tomorrow). Top notch company, top notch support. Thank you so much.
29 janvier 2026
Avis spontané
Hands down ET has the best customer…
Hands down ET has the best customer service I have ever experienced from an online retailer.
I had a traumatising situation because of the DPD couriers. ET was very quick to respond to my emails, they were able to give me some store credit for the delay. After a few days of waiting for DPD to deliver it was obvious that they have misplaced my parcel somewhere in their depot. ET was able to quickly reship my order using Royal Mail, and I received it successfully the next day without any issues.
Thank you ET Team, you will keep having me as a customer as long as you sell Terea and keep the amazing Customer Service! 🙌
17 janvier 2026
Avis spontané
Will order again
Great customer service, quick reply regarding a missing order(lost by Royal Mail or stolen)
Issue resolved quickly.
Thanks James.
14 janvier 2026
Avis spontané
Réponse : The Electric Tobacconist UK
Hi Lee, thanks for taking the time to leave us a review. We're very sorry to hear you didn't appear to receive your order. We've checked your information in our system, and unfortunately, you haven't contacted us about this issue. The quickest way to get in touch with us is via the Help Desk on our website. However, one of our team members has contacted you directly by email to help resolve this as soon as possible. Best Regards - ET Team
Cannot fault this company whatsoever
Cannot fault this company whatsoever! Everytime I order, I recieve my juice the next day. Well packaged and great price
10 janvier 2026
Avis spontané
“Today I waited for my scheduled…
“Today I waited for my scheduled delivery, but it was not delivered. Upon checking the delivery status, it stated that delivery was unsuccessful. Meanwhile, an order I placed with another company was delivered the following day
Order Reference: ET6066721-947
Order Date: 26/12/2025 2:10PM
Tracking Code: FI776130509GB
Delivery Method: Royal Mail 24 Tracked
📋 Tracking History
Delivered by
Deptford DO
29/12/2025
01:34 PM
Due to be delivered today
Deptford DO
29/12/2025
07:32 AM
Unable to Attempt Delivery
Southwark DO
28/12/2025
02:50 PM
Due to be delivered today
Southwark DO
28/12/2025
01:14 PM
Item Received
Croydon MC
28/12/2025
04:27 AM
Item Received
Midlands Super Hub
27/12/2025
09:45 PM
Sender dispatching item
27/12/2025
02:12 PM
28 décembre 2025
Avis spontané
Réponse : The Electric Tobacconist UK
Hi Mansour, thank you for providing further information to our Trustpilot Information Request. One of our team has now contacted you directly via email. We can confirm that your ET order was successfully delivered on the 29th of December, along with the proof of delivery. Our team has forwarded the delivery image provided by Royal Mail. We'd recommend checking with any other household members in case they took your order in for you. If you require any further assistance, please don't hesitate to get in touch with us. Best Regards - ET Team
Bad customer service
Buying from them is ok until you contact customer service . I’ve emailed them twice now telling them about the faulty rechargeable batteries and no reply.
I’ve given them all my details and my order number and I’ve had no response from them. Very bad customer service and product
14 décembre 2025
Avis spontané
Réponse : The Electric Tobacconist UK
Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear you had trouble with some batteries and didn't appear to hear back from us. I can confirm our Customer Service Team responds to all queries within a few hours during our office opening times. Unfortunately, we're unable to locate your details in the system with the name provided. Please respond to our Trustpilot information request, and we'd be happy to look into this for you. Best Regards - ET Team
Excellent company
Excellent company
Been buying regularly from here and always had a really good service .
Good products
Fast delivery
30 novembre 2025
Avis spontané
Fast delivery and arrived undamaged
Fast delivery and arrived undamaged , flavours are fantastic and customer service is far superior to the blu website where I used order my vape pods.
21 novembre 2025
Avis spontané
THIS COMPANY NEVER LETS ME DOWN .
THIS COMPANY NEVER LETS ME DOWN NO MATTER WHAT OR WHATEVER I BUY THEY NHAVE NEVER LET ME DOWN .
I SUGGEST YOU GIVE THEM A TRY , YOU WILL NOT BE DISAPOINTED .
21 novembre 2025
Avis spontané
Faulty Product
Electronic tobaccionist have provided decent service on 3-4 occasions preeviously.
However on this occasion. They told me to check the fire button. I pressed what I thought was this but they Tia told me it was wrong then went onto describe the button I had pressed but did not tell me where the fire button was!!!!!!! The she told me to post the faulty items back to her so they can test them.
Unfortunately I have terminal cancer which does not enable me to get to a post office( and there are not many in this neck of the woods about 50 north of Inverness). Tia told me Royal Mail will collect the item but I have never heard of this and I do not see why I should be put to the expense of returning a faulty item.
I do not expect to be made to jump through HOOPS!!!!!!!!!!!!!!!!
They have now come back to me to say on this occasion they will replace the faulty items. I live in hope just 🤞🤞🤞
10 octobre 2025
Avis spontané
Réponse : The Electric Tobacconist UK
Hi Chris, thanks for your review. We're very sorry to hear you had an issue with your batteries. We've reviewed your correspondence and can confirm the correct procedure was followed. In your initial email, you mentioned you pressed the fire button, but the battery wasn't working. Tia explained that there appeared to be some confusion, as this device is buttonless/draw-activated only and requested a photo of the fire button. The provided image showed the USB charger LED light, which isn't a fire button but indicates the device's battery level. The batteries were out of warranty; however, we wanted to resolve this for you, so we offered a free returns service with a convenient collection option from your address. Once tested, we planned to send a replacement. As you were dissatisfied with this, our team were understanding and arranged for replacement batteries to be sent out as a goodwill gesture. We're pleased we were able to resolve this for you and appreciate your patience. Best Regards - ET Team
Fast and epic
I've made an order around 13.00. I've got an e-mail in 15mins says that; irder has been dispatched. And my delivery arrived next day morning. That was excellent.
26 octobre 2025
Avis spontané
Absolutely Fantastic Service
Absolutely brilliant at delivering next day and a great customer service from Scott this weekend with a little issue I had. Prompt responses to emails and professional and helpful. Thank you Scott.
19 octobre 2025
Avis spontané
Excellent company fast and efficient every single time without fail……a refreshing change!!
Excellent company fast efficient and and top ordering process with next day delivery for every order placed before 6pm the day before…… they have never let me down ……I’m really impressed by this company
17 octobre 2025
Avis spontané
Post was underpaid by this company
Post was underpaid by this company - I had to pay a further £5 in order for Royal Mail to leave my parcel. Due to Royal Mail writing the wrong date on the card they gave me ET are refusing to credit me with this money. Furthermore they are suggesting that I am lying about the matter. No happy and will not be using them again.
30 septembre 2025
Avis spontané
Réponse : The Electric Tobacconist UK
Hi Karen, thanks for taking the time to leave us a review. We're sorry to hear you feel this way, and it was certainly not our intention to offend or to suggest that you were being untruthful. For clarity, the card you received from Royal Mail was issued on 27th September, whereas your order was placed on 28th September. It was handed over to Royal Mail on 29th September and successfully delivered today (30th September), which is the earliest possible delivery date. In this case, the card would have been dated 30/09/25. Royal Mail’s tracking for your order does not mention any postage underpayment. Upon reviewing the screenshot you provided, we can see that a £5 postage payment was made today, meaning that particular parcel is due to be delivered on 2nd October. Royal Mail will not deliver parcels with outstanding postage until payment has been received. It is therefore likely that the parcel in question relates to a separate purchase from another retailer, and we would recommend contacting them directly regarding this matter. We thank you for your understanding. Best Regards - ET Team
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