Took over a month to receive my pkg. Other than that I'm quite satisfied. Customer Service was very considerate and understanding to my concerns!! Take kept their word. Just be patient with them. You... Voir plus
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My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... Voir plus
I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... Voir plus
This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Coordonnées de contact
80301, Boulder, Etats-Unis
- hello@electrictobacconist.com
- electrictobacconist.com
2,8
Moyen
349 avis
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Zip code delivery.
Has Zip code delivery been canceled reinstated and limited again? I received my last order.
2 août 2022
Avis spontané
Réponse de Electric Tobacconist® USA
Hi Jan, we want to apologize for any confusion our coverage has caused you. With USPS has banning the shipment of nicotine products due to the PACT Act, we are now reliant on private carriers that make compliant deliveries (including obtaining a signature upon delivery). Additionally, under this legislation, we are no longer able to ship to PO Boxes. This does make our reach a bit unstable at times.
Regrettably, your area is currently out of the operational area of our carriers. We are very sorry for the inconvenience this causes. We are working with them to expand their bandwidth so as to service as many of our customers as possible. You can visit our ZIP Code Checker to sign up to receive an email notification once your area has been added to the service area of our carriers: https://www.electrictobacconist.com/front_restrictions/check_delivery
We greatly appreciate your patience and understanding during this uncertain time for our industry. We hope this information helps and please feel free to let us know if you have any questions or concerns.
Very incredibly disappointed with this…
Very incredibly disappointed with this company electric tobaccoist I had two orders with them. First one it was over a month and never received my order final was told I would get a credit and now my credit after a week is still not available. My second order it’s been over a month and still nothing.
Also they have told me over the month that they can confirm my order was on my way to my location so they also lied all month because it didn’t show up and last in June 2022 they shipped two orders the UPS
But the they tell you they can’t ship this way because the Pact act.
file:///var
1 août 2022
Avis spontané
Réponse de Electric Tobacconist® USA
Hi Linda, I can confirm that both of the orders that did not reach you have been already been refunded. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban of shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries.
Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible.
Inquiry about a replacement for a product no longer available.
I was very pleased with the rapid response time to my questions. The answers were very helpful !
26 juillet 2022
Avis spontané
Great costumer service
I’ve received a defective product, I sent an Email and within minutes I’ve received an answer! I was amazed by the level of costumer service I’ve received! And of course the issue was 100% resolved
23 juillet 2022
Avis spontané
Service is great
Service is great, it's why I've been a long time customer.
23 juillet 2022
Avis spontané
GREAT RESPONSE TIME WITH CUSTOMER SUPPORT
I HAVE LOVED THE VAPRESSO GEN S FOR QUITE SOME TIME, AND NOW I HAVE MY HUSBAND LOVING IT TOO! SADLY THE ONE I PURCHASED FOR MY HUSBAND IS NOT WORKING (FROM THE GITGO) BUT THE SUPPORT TEAM IS ON TOP OF IT AND I APPRECIATE GOOD CUSTOMER SUPPORT, SO THANK YOU "ET"USA
20 juillet 2022
Avis spontané
I ordered vapes on 7-9-22 and it is now…
I ordered vapes on 7-9-22 and it is now 7-19-22 and still don't have an update on shipping. Terrible. And how do you get in touch with them? I tried to send an email to CS through site and it wouldn't let me click on submit.
19 juillet 2022
Avis spontané
Réponse de Electric Tobacconist® USA
Hi Karen, it looks as though your purchase was marked as delivered on the 20th. We are accepting all inquiries via email or via the HelpDesk on the website.
We have transitioned to having all of our packages delivered via one carrier our previous one is no longer operable. It is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays.
So far I am pleased with their customer…
So far I am pleased with their customer service rep. I look forward to working with them on my orders in the future.
19 juillet 2022
Avis spontané
Awesome shop and absolutly excellent…
Awesome shop and absolutly excellent staff 10/10
19 juillet 2022
Avis spontané
My issue was taken care of immediately
My issue was taken care of immediately. I have been a customer for quite some time, and this is just another one. Thank you!
12 juillet 2022
Avis spontané
Good service
11 juillet 2022
Avis spontané
I got no response
24 juin 2022
Avis spontané
Réponse de Electric Tobacconist® USA
It looks as though our email went out to you on Thursday, June 23 2022 at 4:55 PM detailing our JUUL selection. Without a response from you, the ticket was closed and a resolved email was sent out.
Great company, lousy shipping.
Electric Tobacconist has been a great company to deal with. However, due to the Governments overreach again, shipping is terrible. I wish Electric Tobacconist could find a better shipper.
18 juin 2022
Avis spontané
Réponse de Electric Tobacconist® USA
Hi Greg, we are very sorry to hear that you have had an unsatisfactory experience with our shipping partners. We can confirm that we are aware of the current delays seen on some purchases and that we are working closely with our shipper's logistics team to ensure that these do not become concerns for future shipments. We greatly appreciate your patronage and are always happy to answer any questions or concerns that may arise.
Always a great experience
Always a great experience! Been using this company for years! Always available products of my liking! Always great prices, even specials on my commonly purchased items! Shipping (even with all the new regulations!) is very efficient and painless! Love the Customer Service! Great company with focus on the customer!
17 juin 2022
Avis spontané
OUTSTANDING CUSTOMER SERVICE!!!
OUTSTANDING CUSTOMER SERVICE!!!
I purchased two mods 3 weeks ago. Both had leaked since new. Myself and customer service were emailing back and forth last night until close to midnight. THE PROBLEM IS RESOLVED! A+
Here now to place another order!
14 juin 2022
Avis spontané
A+ customer service
I received full help from start to finish. I am blown away at just how much they cared and heard me.
No hassles, just good people!!!
11 juin 2022
Avis spontané
Not happy with the support
Not happy with the support. Vaporesso renova zero has some serious problems.
10 juin 2022
Avis spontané
Réponse de Electric Tobacconist® USA
Hi Mohammed, unfortunately, we were unable to offer you full store credit for your device as it was 6 months outside of its warranty period. I am very sorry that we could not be of further assistance.
Love now I have delivery
M so happy they have a delivery for where I live now!!!! I enjoy all the products I buy!
10 juin 2022
Avis spontané
In a flash
Customer service was able to change my order per my request in a very timely manner. Will continue to order from Electric Tobacconist.
27 mai 2022
Avis spontané
Réponse de Electric Tobacconist® USA
Hi Derrick, I can confirm that you were charged the correct amount for your order with us. The breakdown of which you can see below:
Sub Total: $15.99
Ground Shipping Delivery: $16.99
Sales Tax: $2.72
Excise Tax: $0.00
Grand Total: $35.70
We see that you requested to get 50% off of your next three purchases with us; unfortunately, we do not offer discounts of that nature at this time. However, in signing up for our newsletter, you will receive a discount code along with our current promotions as we carry them.
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