Electrifyamerica Avis 

I had trouble charging my car a week ago and plugged it into several chargers just to see if it was the station or my car. While I was figuring it out, a man waiting to charge his car offered to check and he plugged in his car and I even saw him use his own payment method. Once I realized the charging issue was related to my car, I checked my account and credit cards to see how much I was charged or the charges that were "pending". On my way home, about 20 min later, I get a notification from EA saying "Here's the summary of your charging session". After seeing the charge, I call customer service and end up otp with them for over 40 minutes. The representative had the audacity of telling me it was my fault and there was no way he could help me. I explained how there was no way for me to remove my membership or remove my apple pay after attempting to charge my car and he said "Doesn't matter, it's a human mistake". After refusing to help me, even though I have never ever requested a refund from them, I hung up the phone and contacted them through email. Still, no response or call back. I have seen countless reviews and threads online about how terrible their customer service is and I thought I'd share. It is just wild, they were dismissive and rude and honestly my bad experience doesn't compare to the other reviews that I have read. Avoid this company and yes I did dispute in the end thru my bank.

My car has FREE charging but yet they charged my card and refused to refund my money!

They’re customer service people are rude don’t want to help you out they also like to double charge your card of $20 every time even if their charge has an error, and the new pay system is a total scam the whole company is a complete ripoff if you have an electric car don’t use electrify

After reversing into a space it turns out the charger is not working- in the meantime the only other space was taken by someone after me - the charger has a green light indicating it is working but it wasn’t! Now no electricity for 30 minutes!

1 star is to much. Recently electrify america decided to change their setup. No more reloading your account when you fall below $5. Now they want to charge you $20 even if it only cost you $13 to charge your car. Maybe more if you go over $20. I'm an Uber driver I have a membership with them for a discounted rate. Sometimes I have to charge up multiple times in a day depending on my milage. So they now want to charge me as an example 2 charges $40 even if it only cost me say $26 for both sessions combined. Then I now have to monitor my bank account for each day I charge the vehicle for 24 to 48 hrs for the difference to be returned. And keep track of the difference. Sorry I think every single driver who charges each day if it's a vehicle used for a business and requires charging more often should stop using electrify america chargers and use ezgo or fpl or some other charger that only charges what you use. If they don't fix this my cost go to. Who do they think they are charging me more for a service than I absorbed in the cost. No way so long I hope you go bankrupt.

Their app cancelled my charge twice causing me to have to return from the store 10 min walk away. After the first one, I walked back and talked to an agent who gave me 100% guarantee it wouldn't happen again. It happened again, but this time with a cart half full in the store and the agent told me I had to go back and unplug or be charged idle fees. I went back after shopping and they refused to give me a refund of the idle fees of $8. I never had this issue with paying with a card, this is the fault of the app.

It would be zero if it could be. We paid for a $7 subscription and then went to charge expecting the 15% discount. We followed the instructions to the tee on the charger. When we realized we were paying full retail we called them and they told us we had to start the session a different way. Two 40 minute calls later netted nothing. They refused to offer any credit despite the fact we were now paying a monthly charge and full retail at the same time. Avoid this company at all costs. Tesla works great and doesn’t cap your charging at 85%. This company is a scam and they don’t care about customers.

Always their app is out and customer service is not helping at all. I was on hold for more than 45 minutes and they hang up on me without helping with app, I called again and was on hold for another hour with no answer.

The electrify America station here in Houston Texas on Yale Street is broken at least half the time either completely or partially. It is now been down for over 10 days and when calling to find out when it would be up and running, I was told we have no idea. Many of the car companies have arrangements with electrify America and provide free charging as part of the purchase arrangement. If we can’t charge at the station, we should be reimbursed. The entire situation is inexcusable.

Worst "Customer Service" EVER - I have had an on-going issue with the link between their App and my home charging station - they don't communicate.
I have made dozens of calls as well as email exchanges - they disabled the link and asked me to do a factory reset - they instructions provided to me gets stuck and I cannot move beyond it.
Justine, their customer service specialist now states that I have to resolve it on my own as it is past their "warranty period"
Don't ever buy products or use their service if you can avoid it.
There should be a class action lawsuit against this company.

I just cancelled y membership. After being over charged due to not beinng billed at the members rate. No adjustment offered and given instructions on how to cancel my membership.
First time I can remember customer service not trying to correct an issue which they agreed that I was over charged.

Stan feig

BEWARE! I have been trying to setup an account for a week now for the BMW ix purchased two weeks ago. Called Electrify America multiple times, and all I get is "we've escalated to the support team. They will get back to you". They won't connect me to a manager when asked. Instead, they put you on hold until you are forced to disconnect. I have reported to BMW dealership. I will look for other options. Never experienced such unprofessional customer service and support team. They don't care about the customer !!

We purchased Pass+ and had an issue with not getting the preferred rates. We called into customer service and the representative was not helpful. More importantly, she was rude and disrespectful. We were not escalated, we were not asking for anything besides instructions and consideration for what to do when the app wouldn’t work, and she treated us like garbage. This single incident has now resulted in losing us as an EA customer forever.

I purchased an Electrify America HomeStation™ directly from Electrify Home in November 2022 for over $600. It was professionally installed by a licensed electrician and operated under normal residential conditions.

After just over three years of standard use, the unit suffered a confirmed internal hardware failure. The charger powers on but fails during charging initiation, produces abnormal electrical whining, resets repeatedly, and cannot charge a vehicle.

Electrify America’s own support team acknowledged in writing that the failure pattern would normally qualify for warranty replacement, but because the product failed only a few months outside the warranty period, they refused any goodwill assistance, replacement, credit, or alternative accommodation.

Adding to the frustration, the HomeStation™ product line appears effectively discontinued, customer portal access was removed, and support options are extremely limited.

For a permanently installed EV charging solution, a lifespan of barely over three years with zero post-warranty support is highly disappointing.

I have also used Electrify America’s public charging network, so this experience has significantly impacted my confidence in the brand overall.

Electrify America should seriously reconsider how it supports loyal customers when clearly defective infrastructure products fail shortly after warranty expiration.

I charged as I have at any other charger. I returned from lunch after 20 mins to find my car stopped charging after about $2.00. I was charged a $5 idle fee. There were empty chargers next to me and when I reached out to be refunded they refused. Had the chargers been full with customers I would have understood. They were not. They just wanted to take advantage to make a quick buck. Shame on them. Won't ever use one of their chargers again.

The charger is supposed to charge to 80%. It stopped on its own for unknown reasons at 60%.
I was charged 8$ idle fee for the inconvenience of not having my car charged. I have now spent actual hours disputing this.
I have to assume that if this is not the business plan, it is still widely regarded as a feature rather than a bug. I assume this is illegal but I'm still looking into that.
No other chargers do this. Go literally anywhere else.

I sent this to the customer support, they won't help. They accuse me of not following the app steps, which is wrong.
I signed up for Pass +.
I followed all the directions in your app to use pass +.
You charged the $7 off my account balance. I followed the steps in the app, and it crashed, and your product did not work. Please refund my money either for the 25% discount or for the Pass + charge, since your product failed to work. I followed all the steps you asked, this is neither my fault or Rivian, and a refund to my account balance is the most appropriate action. Attached is the charge for the charge where your app/ pass + did not work as you said it would. I followed all the directions in your app to use pass +. Seems like a fraudulent double charge.

App was down and customer service could not help. They would not let me speak to another representative.

The worst - stopped charging after 3 minutes, app wasn’t working, payment method wasn’t working, overcharged. Customer service was not helpful and said they would investigate and get back to me not sure when. Second bad experience.

They have sneaky tactics like some stations only charging to 85% but this is not clearly marked. Then they hit you with a fee if you go over the time. Customer service is unhelpful, lacking authority, and unempathetic.