I don’t like to leave reviews, however the service in the Kilkenny store was not to an acceptable standard, 5 staff members standing around laughing at phones, after a period I had to make my way to t... Voir plus
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Placed an order on a Wednesday 10th January 2024 for two 11" Xiaomi tablets. They were delivered on Friday morning 12th Jauary 2024 to Dublin - that's an excellent service by any means. Delighted wit... Voir plus
À propos de l'entreprise
- Magasin d'électroménager
- aussi dans
- Magasin d'électronique
- Magasin d'informatique
- Magasin de lave-linges et sèche-linges
- Magasin de matériel Hi-Fi
- Magasin de télévisions
Écrit par l'entreprise
With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide
Coordonnées de contact
Ormonde Business Park, R95 X795, Kilkenny, Irlande
- 059 918 8069
- help@electrocity.ie
- electrocity.ie
3,9
Bien
384 avis
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Very good service
Very good service - good price and delivery time was fine. The only negative was that the delivery guy was on his own and I had to help him lift the fridge and freezer as there were 4 flights of stairs.
7 octobre 2020
Excellent service and quick delivery.
7 octobre 2020
Avis spontané
Avoid at all costs!
We had one of the worst delivery and customer service experience with electrocity. Our package was delivery through anpost instead of Caulfield Transport as mentioned in the email from electrocity. This meant that our old appliance was not collected by them either, despite the clear line in the email saying it would so:
"Old Appliance Removal
Your old appliance must be disconnected and removed from any kitchen units to be taken away. "
Upon contacting costumer service multiple times, they refused to collect our old appliance and were actually rude and nonchalant about the it. Regardless of our effort to help local business during the lockdown they couldn't careless and wanted us to break the lock down and bring the old appliance to their depot.
On top of all this, there was another customers full name and address still on the box from last delivery which is a breach of data protection regulations. They were careless about that as well when raised with them.
6 octobre 2020
Avis spontané
Réponse de ElectroCity
Hi Naser,
We're so sorry to read of your review,
As discussed with our customer service representative, the item itself was a small appliance so is sent via An Post, on the shipping email we include the details of all types of deliveries we offer, and are sorry if this may of caused you confusion, that was never our intention,
An Post do not offer a service to take items back with them unfortunately but as advised any small appliance can be dropped off at any local electrical shop for WEE recycling, not necessarily our own depot,
Please do know that our team is always sincere in our explanations to customers, and I cannot agree that our representative was rude, as that is simply not true of our online team here at Electrocity,
Sorry once again that you are unhappy with your experience,
Kind Regards,
Ronan
Online Operations Manager
Great service TV arrived within…
Great service TV arrived within delivery schedule, very satisfied and easy to deal with.
2 octobre 2020
Avis spontané
Great service
Great service, easy to order online and delivery arrived safely and faster than expected.
16 septembre 2020
Avis spontané
very helpful service highly recommended
11 septembre 2020
Avis spontané
Fine local service
All fine, but some misads of Asus machines and a cracked chair which was replaced in great service and attitude. Just when I missed my cheque of €10, and asked if I rather take a refund, then the guys went silent. Can I have an answer at least?
10 septembre 2020
Avis spontané
Product is excellent
Product is excellent. Delivery took two weeks. Delivery man is the best.
7 septembre 2020
Avis spontané
Great service washing machine broke on…
Great service washing machine broke on Sunday ordered online had it Tuesday and delivery man was so nice have bought all my appliances off electrocity great team to deal with and very helpful highly recommend them
7 septembre 2020
Avis spontané
Super fast delivery
Super fast delivery, good pricing on products would buy from again
4 septembre 2020
Avis spontané
Poor service as i need to remind them…
Poor service as i need to remind them that product to be deliver which i bought online
4 septembre 2020
Avis spontané
good service and good product
1 septembre 2020
Avis spontané
Great offers
Great offers and was even sent a discount code for my next purchase, staff were very efficient and friendly
1 septembre 2020
Avis spontané
Wasting My Time
2 months ago I was thinking of getting a €600 TV, I wanted to know if it was in-stock in my local Electro City so I messaged their Facebook page.
Two days later still no reply so I went to the message board on their website asked the same question
Two days later still no reply, that day I messaged Harvey Norman, got an answer the next day and picked up the TV that evening.
It's now 2 months later and I still haven't got any reply.
19 août 2020
Avis spontané
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