This experience has been amazing! Right from the start Lucy sent me texts/emails regarding my purchase. The customer service has been second to none! The quality and craftsmanship of my bag is incredi... Voir plus
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I purchased 3 purses , I was very happy about the quality and price very good deal all of them. I will purchase again and tell all my friends about it too . Thanks A lot very happy customer! Also cu... Voir plus
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Not only are the products beautiful but this company’s customer service is outstanding. I received emails and texts to keep me updated and the bag of my dreams was delivered via FedEx within 10 days !... Voir plus
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Thank you, Fiona for assisting me with my concerns. To be fair, they have fulfilled what needs to be done. Proactively, responded with concerns to satisfy their customers. Although, it didn’t met... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Elegous, we believe fashion should be accessible to all. We offer high-quality products at the most competitive prices, always putting our customers first. Our goal is to become the most trusted provider of premium fashion, delivering excellence with every purchase.
Coordonnées de contact
Post Rd Arcadia, 73007, Arcadia, Etats-Unis
- (209) 330-8688
- support@elegous.shop
- elegous.com
4,7
Excellent
331 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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ABSOLUTELY A Scam!!
ABSOLUTELY A Scam!!! Do not buy!! Placed an order December 12th. It doesn’t take 15 days to ship! Oh but rest assured it shipped. And I get a notification again today of a different label made. I’ve been told for weeks it’s shipped fed ex was at fault! Pics speak for proof!!!
If a company shipped my order they would not need a second label to speed up the first shipping label! Absolutely insane! And now wait until next week. Yeah I’ve been waiting since Dec 12th!!!
10 décembre 2025
Avis spontané
Réponse : Elegous
Hello Ms. Amy Young,
I understand that you’re feeling upset and frustrated about the delivery delay, and I’m truly sorry for this inconvenience.
Please allow me to clarify the situation. We are absolutely not a scam - you have previously placed an order with Elegous and successfully received your bag as expected.
For this order, due to the holiday season, the high volume of shipments and carrier overload have caused delays for many packages, including yours. To help speed things up, we have arranged and provided a second tracking number. The shipment is expected to start moving on Tuesday or Wednesday next week, and you will definitely receive your order after that.
We completely understand that any delay, regardless of the reason, is our responsibility, and I sincerely apologize once again. We truly appreciate your patience and kindly ask for a little more time to complete your order properly.
Please rest assured that our team is always here to support you. If you have any questions or concerns, don’t hesitate to reach out - we’re more than happy to assist.
Really great quality and fantastic…
Really great quality and fantastic customer service. They kept me updated on the order and shipping the entire time. My wife absolutely loved the purses I got her. I’ll definitely be a return customer.
25 décembre 2025
Avis spontané
Réponse : Elegous
Hello Mr. Justin,
Thank you so much for shopping with Elegous and for leaving us such a wonderful review. We’re truly happy to hear that your wife loves the purses you gifted her - that’s incredibly sweet and romantic 😊
We wish her many beautiful and elegant moments with her new bags, and we sincerely hope to have the pleasure of serving you again in the future.
Wishing you both a joyful and happy holiday season!
I ordered my first bag and the zipper…
I ordered my first bag and the zipper on the inside doesn’t work properly. I reached out and they took wonderful care of me and I got a 2nd bag to replace the defected one. I absolutely love my purses and will order more.
22 décembre 2025
Avis spontané
Réponse : Elegous
Hi Ms. Kathleen,
Thank you so much for leaving such a wonderful review. We’re truly happy we had the opportunity to fix the issue and deliver the most perfect bag possible to you. Enjoy your new bag, and please don’t hesitate to come back to Elegous whenever you need. Once again, thank you for choosing and trusting Elegous.
The product looks great
The product looks great. Very pleased with the service. Unhappy due to the damage to the hand bag box.
23 décembre 2025
Avis spontané
Réponse : Elegous
Hi Ms. Stephen Allen,
Thank you so much for sharing your feedback. We’re very happy to hear that you’re satisfied with the bag quality and our service at Elegous.
Regarding the damaged box, we sincerely appreciate you bringing this to our attention. We will take this feedback seriously and improve our packaging to ensure stronger, better-quality boxes for future orders so this won’t happen again.
We truly hope that when you return to Elegous next time, you’ll have an even better shopping experience. Thank you again for choosing and trusting Elegous. 💖
DAY 2, 2nd bag came in. This Gucci is total opposite from the LV I received.
So, the second bag I ordered came and like I said yesterday, I would review this one as well. OMG!!!! unlike the LV bag, this bag does NOT disappoint. I'm in love. This bag came way faster, tracking alerts were definitely on point. But the quality of this Gucci GG Attache Large shoulder bag is so good. My heart hurts that the LV bag I wrote about yesterday was such a disappointment, just poor quality. But this Gucci kind of makes me feel slightly better. I guess when ordering you can expect a hit-and-miss because its online and you can't touch and feel the product which helps with decision making when purchasing. But once again, I'M IN LOVE WITH THIS GUCCI BAG!!!!! Thank you so much!
21 décembre 2025
Avis spontané
Réponse : Elegous
Hello Ms. Myra, thank you so much for sharing your honest feedback with us. We truly appreciate you taking the time to review both products.
We’re very glad to hear that you’re in love with the Gucci bag and that it met your expectations in terms of quality and delivery - that really means a lot to us.
At the same time, we sincerely apologize for your disappointment with the LV bag. Your feedback has been carefully noted, and we are taking it seriously. Our goal is to provide consistent quality across all items, and we are already reviewing and improving this product to ensure a better experience for our customers in the future.
Thank you again for your honesty and for giving us the opportunity to improve. Please know that your trust truly matters to us.
Great service and product and very…
Great service and product and very responsive
21 décembre 2025
Avis spontané
Réponse : Elegous
Hi Mr. Vikram, thank you so much for your 5-star review. We’re truly happy to hear that you’re satisfied with your experience at Elegous - It means a lot to us 😊.
Enjoy your new items, and we hope to have the opportunity to serve you again in the future!
The most exquisite
The most exquisite, well-made, high-quality bag I’ve ever received
17 décembre 2025
Avis spontané
Réponse : Elegous
Hello, thank you so much for your kind words. We’re truly happy to hear that you’re satisfied with the quality of the bag - that’s what matters most to us.
We will continue to improve our product quality and sincerely hope to have the opportunity to serve you again in the future.
Great Product. Exceptional service!
The quality of the product is great and excellent value for the price. But even more valuable was the service. I felt my experience really matter and I had so much contact that I felt like I had made a new friend! An overall great experience
3 décembre 2025
Avis spontané
Réponse : Elegous
Hello, thank you so much for such a wonderful review. We’re truly happy and grateful for your continued support of Elegous.
Being able to provide you with a comfortable and satisfying experience throughout your shopping journey is already a great achievement for us 😊. Once again, thank you, and we sincerely hope to continue bringing you many more quality items in the future.
The speedy service and delivery was…
The speedy service and delivery was good. Bag is what was pictured. Wish the bag was shipped in the box and not in a taped up plastic bag.
15 décembre 2025
Avis spontané
Réponse : Elegous
Hi Ms. Tracy, thank you so much for your feedback! I’m so happy to hear that you love your new bag.
Regarding the packaging, I truly appreciate your comment and will take it seriously - we’ll definitely work on improving this in the future. We sincerely hope to provide you with an even better experience next time, from our service and products to shipping and packaging
I was blown away by the quality of the…
I was blown away by the quality of the bag along with the timely delivery, which was delivered as promised I will definitely order again and thank you for your once again quick delivery before the Christmas period
17 décembre 2025
Avis spontané
Réponse : Elegous
Hello Ms. Richie, thank you for choosing Elegous as your destination for Christmas gifts this holiday season 🎄✨
We’re so happy to hear that the item met your expectations that’s what matters most to us. Enjoy your bag, have a joyful and happy holiday season, and please come back to Elegous whenever you’re ready for your next item.
Amazing Experience
The price was amazing, order came in before estimation. Quality of material was perfect. Also, customer support was excellent.
17 décembre 2025
Avis spontané
Réponse : Elegous
Hello there, thank you so much for trusting Elegous and for leaving such a wonderful review. It truly made our day 🌟 and is a great motivation for us to continue growing and improving. We sincerely hope to have the opportunity to serve you again in the future.
This bag is my third bag in a year!
This bag is my third bag in a year….all Louis Vuitton’s and look identical to the photos on the Vuitton site! Nonetheless I have an authentic “Graceful” bag and bought one from Eleqous as well…. Cannot tell the difference!
16 décembre 2025
Avis spontané
Réponse : Elegous
Hello Ms. Cindy, thank you so, so much for such a wonderful review. We’re truly happy to hear that you’re satisfied with your new LV bags that’s exactly the experience we always strive to deliver to our customers.
Enjoy your new bag, always elegant and stylish, and we look forward to welcoming you back to Elegous whenever you’re ready for a new item ❤️
The purse was just ok
The purse was just ok, it didn’t look like the picture. It appeared petite in the picture which is what I wanted , what I got was oversized. For the $250 price the quality was just ok.
9 décembre 2025
Avis spontané
Réponse : Elegous
Hello there,
Thank you very much for your honest and detailed feedback. We truly appreciate it and will take it seriously as we continue to improve our product quality, size descriptions, and images on the website.
At the same time, we would really appreciate the opportunity to discuss the bag you received and offer you a better solution. Our goal is always to make sure our customers are satisfied and feel that the product is worth the price they paid.
Please kindly share your order number or the name/email used to place the order, so our support team can contact you and assist you promptly.
Customer service was good, but..
Customer service was good, but very disappointed they did not have the original product I ordered and the replacement I chose was not up to standards of a luxury bag. I am disappointed with the quality of the bag sent.
Jan. 13, 2026
Updated review: customer service has been very communicative and cooperative in terms of making the previous situation right. I am appreciative of the extra step to remedy this situation. I am looking forward to seeing my replacement items.
12 décembre 2025
Avis spontané
Réponse : Elegous
Hi Ms. Renae,
The out-of-stock issue on our website was an unexpected situation, and we sincerely apologize for the inconvenience and disappointment it may have caused. We are continuously working to improve this.
Regarding the replacement bag, we have already reached out to you to check, discuss, and support a proper solution. Please rest assured that we always do our best to ensure every order is handled and delivered to our customers in the best possible way.
We truly hope to hear back from you and would appreciate the opportunity to resolve everything for you.
Liz the customer service…
Liz the customer service representative! She is awesome! My bag took some time to receive it! Liz was there every step of the way with my inquiries! The LV bumbag is gorgeous! ❤️
14 décembre 2025
Avis spontané
Réponse : Elegous
Hi Ms. Eileen, thank you so much for such a lovely and wonderful review. We’re truly happy to have had the opportunity to serve a great customer like you. Enjoy your new bag, and please feel free to come back to Elegous whenever you’re looking for something new ❤️❤️❤️
wasn’t what we expected quality is not…
wasn’t what we expected quality is not there we expected leather we got cloth. It never said it was leather or cloth love very low quality.
14 décembre 2025
Avis spontané
Réponse : Elegous
Hi there, first of all, I’m very sorry that you’re not satisfied with the bag. Most of our products include material details through images and product descriptions, so I’m afraid there may have been some misunderstanding or an oversight in this case.
We would really appreciate it if you could share your name or order number so we can contact you directly and discuss the best possible solutions.
We truly hope to hear from you soon and have the opportunity to make things right.
I had a great experience start to…
I had a great experience start to finish. I am very happy with the items purchase, and with the customer service. I will purchase from them again!
14 décembre 2025
Avis spontané
Réponse : Elegous
Hello! Thank you so much for shopping with Elegous and for leaving us such a wonderful 5-star review.
We’re truly happy to hear that you had a satisfying experience - your support is a great motivation for us to keep improving every day. Wishing you all the best, and we hope to welcome you back to Elegous whenever you’re ready to refresh your wardrobe.
Prada satin bag with crystals.. Im in love
The bag is absolutely stunning. I had the best communication with the seller if I had any questions. Overall a great experience. I will purchase again from this site. Please dont worry if its not a safe site. Its most definitely legit. Also excellent pricing
13 décembre 2025
Avis spontané
Réponse : Elegous
Oh, thank you so much for your lovely review, Ms. Amanda!
We’re so happy to hear that you’re happy with your new Prada bag and that you had a safe and easy shopping experience with Elegous - that’s exactly what we always strive for.
Thank you for everything! Enjoy your new bag, and please come back to us anytime you’re looking for another item😊
Having dealt with numerous similar…
Having dealt with numerous similar companies, my trust is minimal, expectations minimal.
Rory is exceptional, prompt, excellent follow through. Everything arrived quickly, tracking was thorough, arrived early,
I will continue to do business with Elegous, the quality is exceptional along with a service that matches.
5 décembre 2025
Avis spontané
Réponse : Elegous
Hi Mr. Bob Flynn,
Thank you so much for trusting Elegous and for taking the time to leave such a detailed and positive review. Every kind word truly motivates us to keep improving day by day.
Rory, and all of us are delighted to know that we were able to provide you with a great shopping experience.
Enjoy your new bags, and we warmly welcome you back to Elegous whenever you’re ready to explore new items. ✨
Réponse : Elegous
Hi there, thank you so much for shopping with Elegous and for leaving us such a great review. It truly made our day! 😊 Muchas gracias!
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