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Elia Avis 

218
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Really disappointed with this subscription. The underwear itself isn’t particularly good quality and the sizing seems really off. The postage also states 2–3 days, but I’ve been waiting almost... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Outstanding customer service! I only recently discovered this company and have had issues with sizing, staff have gone above and beyond on numerous occasions in order to get this rectified. From t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Voir plus

L'entreprise a répondu


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

218 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,2

Tous les avis

(218)

131 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I am so pleased I found elia boutique

I am so pleased I found elia boutique! I've treated myself to 2 of the deluxe boxes so far and I am so impressed with the fit, the sets are comfortable and feel luxurious, they make me feel very body confident! Plus they left my boyfriend speechless 10/10.
Thank you so much, can't wait for my next box!

1 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

The best

Elia boutique do the most beautiful elegant lingerie sets. All the little bits that come with it are the cutest! Its such a lovely little monthly treat💕

4 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing service and great products

I subscribed to Elia since January 2025 and I absolutely love a lingerie and little treats what comes with it. Everything fits so well and is comfortable. On my first order I miscalculated size of briefs. Next order was updated immediately and I received right size briefs from first order set too. Amazing customer service and communication to resolve this.

1 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Shein underwear.

Found the set they sold me on shein for £3.29.
Ripped off claiming its their own product.

28 mars 2025
Avis spontané
Logo de Elia

Réponse de Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Noté 5 sur 5 étoiles

Great gift idea – quality and presentation are spot on

I subscribed to The Elia Lingerie Box as a gift for my wife and it’s been brilliant so far. Each box has been well presented, with lovely quality items that feel special and thoughtfully put together. My wife’s really enjoyed the surprise element each month. Definitely a unique and worthwhile subscription – highly recommend.

27 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I LOVED the monthly lingerie box!!

I LOVED the monthly lingerie surprise boxes. You get so much for what you pay for - including little extras like scrunchies, tea bags and sweets! So cute, it was the best thing for self care❤️ i also spend far too long picking a set but with just putting my preferences in, I got exactly what I wanted, thank you! xxx

17 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

gorgeous pieces

gorgeous pieces, for a reasonable price. cute little add ons that make the parcel feel much more personalised and special. overall stunning

21 février 2025
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY HERE

Ordered my first box in a 32E, and the set that came had the label/size cut out and was so far from an E cup that it fit my sister who is a B cup. I contacted the company and they sent out a replacement which was exactly the same size, but I different design. Once again I contacted the company and they assured me that my next box would be true to size. I paid another £29 for a third set, and once again TOO SMALL.
I contacted the company again and they were absolutely useless, stating that I could not have a refund unless I send all three boxes (the first being from 3 months ago) in the exact condition that they were delivered in. I no longer had the stickers or scrunchie that was in the box and so returning them was not an option. They offered that I return the last box as this I did have in the same condition, but that I would not get my refund unless I emailed them the postage receipt, and that even then it is not guaranteed. This all just was a massive waste of my time and money. DO NOT DO IT.

5 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Still waiting

I have been waiting for the best part of 4 weeks now. This is ridiculous. While I get replies from the company I have only been offered 20% refund. This is absurd now as each 4 weeks a new one is supposed to be coming. If you don't have things in stock don't advertise.

6 février 2025
Avis spontané
Noté 5 sur 5 étoiles

The best subscription box out there.::.

Quick delivery and the most wonderful quality product.

I’ve just had my fifth box with Elia and it never disappoints. The underwear is top quality and sits equal along side items I have from shops charging five times the amount. The curated colours and designs are beautiful and the packaging and extras are as if my best friend has sent me a gift! Well done. Best on market.

1 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutely beautiful

Absolutely beautiful stock and made with love. I adore it! Thank you so much! I’ll be continuing my subscription and so excited for my next box!!

28 janvier 2025
Avis spontané
Noté 2 sur 5 étoiles

Size issues

On their website they say a size 30DD is equivalent to their 32DD, which is completely not true.
I then emailed asking for a return to which they replied - ‘yeah but you picked a 32DD’ when I complained on size even though they tell you to do that!
So that was rather annoying.
I also couldn’t cancel my subscription unless I returned so does seem quite annoying on that front as that’s small print I want aware of.
Anyway. They accepted return no bother so all good.

8 février 2025
Avis spontané
Logo de Elia

Réponse de Elia

Hi, apologies for the issues you've had. If you ever wish to try us again, we'll be happy to provide a discount for you as we hope to provide the best experience for everyone, so our apologies this wasn't the case for you this time! Thank you for your feedback

Noté 1 sur 5 étoiles

My daughter orders an item and still…

My daughter orders an item and still havnt received nearly 2 months later this company is clearly a scam do not buy

29 décembre 2024
Avis spontané
Logo de Elia

Réponse de Elia

Hi, we're sorry to hear you've had issues receiving your order! If you please contact us at info@elia.boutique we're keen to help out - we checked under your second name and found no orders with any issue, so if you give us some more info we'll be happy to help out

Noté 5 sur 5 étoiles

Lovely cute lingerie

Lovely cute lingerie, was so blown away by my first box, underwear was beautiful size was perfect! Even had some cute little extras in the box too coffee bag, scrunchie and chocolate. Can’t wait for my next box to arrive! Xx

6 janvier 2025
Avis spontané

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