Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
At Elite Spin, we approach online gaming with the precision — where every detail matters and fairness is elementary. Our platform combines a refined selection of games, secure transactions, and attentive customer support to ensure each player’s experience is both seamless and trustworthy. With a commitment to transparency, responsible gaming, and prompt assistance, Elite Spin invites you to enjoy the thrill of the game — confidently, intelligently, and always in style.
2,9
8 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Elite Spin
Dear Diana,
Thanks for sharing this. The game variety is something we put focus on, working with providers that deliver solid entertainment.
Glad you're finding the experience worth your time.
Warm regards,
Elitespin Casino Team
Do not play on this site. There are huge wagers behind the bonuses. I completed my wager and had £990 balance available bonus restricted free. When I submitted my withdrawal it was rejected and I was told to contact chat. They then proceeded to deduct £940 from my balance and allow me to withdraw £50. Then I had 10 free spins, I won £155, went to chat and asked what my wager was? It was only £6742... not much. Cash bonuses hidden with maximum amount of withdrawal. All sites I have played on when you complete your wager the funds are yours. The chat is hopeless, no help at all. I have much better things to do with my time than to build a balance that is going to be deleted. Freespins 😆😅 I better start working on that huge wager to see if I can get a £10 withdrawal. Honestly stay away from this site. The welcome bonuses are on paper great but in reality HORRENDOUS. THE ONLINE SUPPORT I am lost for words. It goes beyond tedious and they will keep kicking you out as well. Massive plus, I hadn't deposited loads. Disappointing, Impossible targets. I am actually gutted that I have to give them even 1 star. I am more than happy to back up my review or chat to anybody with anything of any use from the website to say. I screenshotted my conversations. Always happy to chat 🤡
Réponse de Elite Spin
Dear Shona,
Thank you for sharing your detailed feedback.
We understand how frustrating it is to see a substantial balance adjusted after dedicating time to clearing a wagering requirement, and we appreciate the opportunity to clarify how these promotions operate.
We want to firmly state that all financial transactions, including promotional adjustments, are executed strictly according to the established rules of our platform. Certain promotional offers, such as specific sign-up packages or free spin campaigns, carry predetermined maximum win limits or cashout caps tied to their wagering conditions. These parameters are standard across the industry to balance promotional play and are clearly detailed in the terms attached to each bonus. When a rollover is completed, any amount exceeding that maximum cap is adjusted, which explains the outcome you experienced.
Regarding your interaction with our support team, we are genuinely concerned by your description. Our team is fully prepared to thoroughly investigate this situation to see why your connection was interrupted and to evaluate the quality of the guidance provided. We stand behind the fairness of our terms, but we always want our communication to be clear and respectful.
Best regards,
Elitespin Casino Team
Bad customer service, taking ages to withdraw and pawned off to loads of “customer service” advisers
Réponse de Elite Spin
Dear Loz,
Thank you for your feedback. We sincerely apologize if your recent interaction with our platform felt drawn out or if the transition between different agents caused frustration, as this is certainly not the streamlined service we aim to provide.
We want to assure you that we are entirely open to reviewing our support team's performance, and we will look into this internally to ensure our care remains efficient.
Regarding financial transactions, all withdrawals are handled strictly according to the transparent timelines outlined in our website's terms, which are readily available to all users. Please keep in mind that once a payout is approved on our end, the final processing window often depends on external banking networks and payment provider queues.
We appreciate your patience, and we are fully committed to refining our processes to make your future interactions much smoother.
Best regards,
Elitespin Casino Team
They don’t close my account after several requests. This sould tell you enough about what kind of casino this is.
update;
I asked them where they got their gambling license. They refuse to tell me.
Do yourself a favor and play somewhere else.
Réponse de Elite Spin
Dear JT,
Thank you for reaching out and sharing your concerns. We take feedback regarding account management and transparency very seriously, and we want to assure you that our platform operates strictly under gaming regulations with fully verifiable licensing.
We are genuinely concerned to hear that you have experienced difficulties with your closure requests. Our support channels are fully open and dedicated to assisting players with these processes, and we never intentionally withhold or delay administrative actions.
We are completely ready to help resolve this for you immediately. Please connect with our primary help desk with your account details so we can thoroughly review your submission, provide you with the exact licensing information you require, and ensure your account is closed without any further delay.
Best regards,
Elitespin Casino Team
UPDATE IGNORE THERE REPLY TODAY I JUST ASKED FOR ACCOUNT TO BE CLOSED AGAIN AND WHAT THEY HAVE SAID BELOW IN REPLY IS ALL LIES THEY HAVE AGAIN SPOUTED THE SAME NONSENCE AND ACCOUNTS NOT GETTING CLOSED.Dont know about withdrawels,but to verify its some amount of documents,but ive told them i have a gambling problem and its 4 days now and they keep saying the same old garbage,feels like there delaying but wont be playing there again anyway.Ill update review score if account gets closed but 4 days, cant see it.
Réponse de Elite Spin
Dear Alfie,
Thank you for your feedback. We take all matters regarding responsible gambling and player well-being with the utmost seriousness, as providing a safe environment is an absolute priority for us.
We are genuinely concerned to hear about your experience, as requests of this nature are meant to be handled with urgency. We want to assure you that we are not indifferent to these issues, and we will 100% investigate your case internally to check exactly what happened and ensure everything is properly addressed on our end.
Please reach out to our primary support desk with your account details so we can look into this immediately, verify your status, and make sure your request is completely fulfilled without any further delay.
Best regards,
Elitespin Casino Team
So I made around 4 or five deposits at one stage i got 7 bounus rounds which payed absolutely nothing and in my first deposit I won 800 pound and when I was close to completion off the wagering it deadspinned 800 pound I've played at enough casinos to no this one is dodgey stay clear folks
Réponse de Elite Spin
Dear Michael,
Thank you for sharing your feedback. We understand how frustrating it can be to watch a high balance go down, especially when you are close to completing your wagering requirements.
However, we want to firmly assure you that our casino operates with complete integrity. All our games are powered by certified Random Number Generators, meaning every single spin is completely random and unpredictable, regardless of your balance size. When playing with an active bonus, wagering requirements are a standard condition across the industry, and unfortunately, game volatility means that dry spells can happen at any stage of the session.
We appreciate your time, and we wish you better luck and more consistent sessions in the future.
Best regards,
Elitespin Casino Team
Réponse de Elite Spin
Dear Gemma,
Thank you for this fantastic feedback!
It's wonderful to see our customer service team and reward system are hitting the mark perfectly.
We're delighted that the payment process feels effortless on your end.
Kind regards,
Elitespin Casino Team
I’ve tried a few casinos already, this is my 3rd one. Usually just spend some chill afternoon time there.But elite spin surprised me… got an actual gift delivered not just some bonus that you lose in 3 mins lol
way more fun + feels personal tbh
thx guys, didn’t expect that 🙌
Réponse de Elite Spin
Dear John,
We're absolutely thrilled to hear about your experience with us!
It sounds like we've managed to create something special that goes beyond the typical online gaming experience. Those personal touches really matter to us, and we're delighted they made such an impact.
Your appreciation means the world to our team!
Best regards,
Elitespin Casino Team
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
