Elle Sera Avis 932

Réponse de Elle Sera

14 mars 2026

Hi Jess,



Saddened greatly to read this,

I will reply here however I have already emailed you, please check your inbox.

Our subscriptions all include a two-month minimum commitment before cancellation. This is clearly disclosed prior to purchase and is highlighted in several places, including:

• On the product page when the subscription option is selected

• Directly above the “Subscribe & Save” purchase button

• Within the subscription terms displayed during checkout

- We also highlight in all literature and order confirmations

Your first order was delivered less than two weeks ago. You are of course able to return unopened items with in 14 day cooling off period for a full refund - simply be in touch if you wished to do this? You didn’t highlight your comments about ingredients in the email you sent only that you didn’t realise it was a subscription? Always happy to assist if the above option works for you!

If you’ve opened the pack and have began to take, then it’s important to stress with supplements, unless you’ve been taking them for a minimum of 8 weeks (realistically 90 days) it’s still very early stages and most customers would not yet be feeling the full benefit.

The two-month minimum is in place for this reason — it allows customers enough time to take the product consistently and properly assess the results before deciding whether it’s right for them.

We actually take a very deliberate approach with our formulation. Rather than filling capsules with long lists of trendy or unnecessary ingredients, we focus on clinically recognised compounds at meaningful doses that work together to support the body.

Our Golden Pill includes concentrated and well researched botanical extracts. These are ingredients with a strong history of use and evidence behind them for supporting circulation, energy, and hormonal balance.

Sometimes supplement labels can look more impressive simply because they contain dozens of ingredients in tiny amounts. We prefer to keep our formulas purposeful, transparent, and effective rather than complex for the sake of it.

So I would challenge your comment we are in any way basic — “carefully chosen” is the term I’d use.

As the minimum term forms part of the agreed subscription terms at checkout, once your second order has been processed, and you've completed the two months you’re welcome you to email should you still wish to terminate the account

However, I do hope after taking this review to trust pilot you read our other customer testimonials who will attest to the fact that given the chance the golden pill can significantly improve your life.

We are transparent it’s not a quick fix but I would hate to see you doing yourself and the product further disservice by not at least giving it the full two months before you truly pass judgement.

I also hope in light of my efforts on multiple platforms you may re consider such a negatively graded star review - in my opinion we are far from deserving of this.

Kelly

Réponse de Elle Sera

10 mars 2026

Thank you so much for sharing this — it really means a lot to hear.

We completely understand that sometimes people need to pause or cancel, so it’s lovely to know that you noticed the difference and decided to come back to us. That’s the biggest compliment we could receive.

Thank you for being part of the Elle Sera community — we’re so glad to have you back with us.

Love,
Kelly ✨

Réponse de Elle Sera

10 mars 2026

Thank you so much for taking the time to share this — it really means a lot to read.

I’m so pleased to hear that after four months you’re feeling calmer, more positive, and have more energy. So many women tell us that perimenopause can bring a wave of anxiety and unsettled feelings, so it’s wonderful to know the Golden Pill has been able to support you in that way.

You’re absolutely right that many of the benefits can continue to build over time, so I hope you continue to notice improvements with things like sleep and libido as you keep going.

Thank you again for your kind recommendation and for being part of the Elle Sera community.

Love,
Kelly ✨

Réponse de Elle Sera

10 mars 2026

I’m so glad the Golden Pill has been helping you, especially over such a long time. Perimenopause can be such a strange and frustrating stage, so hearing that it’s made a real difference for you is just wonderful.

And I’m really pleased you enjoy the little extras too — the gifts and loyalty points are just our small way of saying thank you for being part of the Elle Sera community.

Thank you again for taking the time to share this and for sticking with us. It means more than you know.

Love,
Kelly ✨

Réponse de Elle Sera

10 mars 2026

I’m really pleased to hear you’ve noticed a difference! Especially with your energy and some of the menopausal symptoms easing that’s exactly what we hope the Golden Pill can help support.

And it’s wonderful to know the service has been quick and efficient too. We always try our best to look after our customers properly, so it means a lot to hear that feedback.

Thank you again for sharing your experience and for being part of the Elle Sera community.

Love,
Kelly ✨

Réponse de Elle Sera

10 mars 2026

I’m so glad the Golden Pill has been helping you navigate menopause. It can be such a tricky stage of life, so hearing that it’s given you that “spring in your step” again and helped you feel more like yourself is just lovely to hear.

It’s also really interesting (and helpful for others to read) that you noticed the difference when you stopped for a while after surgery. So many women say the same — sometimes you don’t realise quite how much something is helping until you pause it.

And thank you as well for your kind words about our customer service. We always try our best to look after everyone properly, so that really does mean a lot.

Thank you again for taking the time to share your experience and for recommending us.

Love,
Kelly

Réponse de Elle Sera

10 mars 2026

congratulations on your wedding! What a lovely reason to start the collagen! :)

I’m so pleased it’s helped give you that fresh, glowing look you were hoping for. Hearing that it’s lifted your mood and given you that all-round glow is just wonderful to read. And what a lovely little bonus with the weight loss too — although im certain you were beautiful just as you were! sometimes when we start taking better care of ourselves, other positive things seem to follow.

Thank you again for taking the time to write such a kind review and for recommending us. It honestly means such a lot.

Love,
Kelly ✨

Réponse de Elle Sera

10 mars 2026

that’s such a lovely thing to say.

And recommending us to your friends really is the biggest compliment, so thank you for spreading the word. It means such a lot to a small business like ours. I hop you are using your referral code? if not let me know and ill ensure i send it to you!

I’m so glad you’re enjoying the supplement and that it’s working well for you.

Love,
Kelly ✨

Réponse de Elle Sera

10 mars 2026

I’m really pleased to hear how much better you’ve been feeling. Those 4am wake-ups, the mood swings and the brain fog can be so draining, so it’s wonderful to hear that things have settled and you’re feeling more like yourself again.

And I love that adding the collagen has helped bring your glow back too. Feeling motivated and ready to face the day again is such a big thing.

Thank you for taking the time to share your experience it really does mean such a lot, and I’m so glad the products have been able to support you.

Love,
Kelly ✨

Réponse de Elle Sera

10 mars 2026

Thank you so much for taking the time to write such a thoughtful and detailed review — it really does mean the world to read.

Menopause can feel like such a confusing and unsettling time, especially when you suddenly don’t feel like yourself anymore. The low mood, brain fog, poor sleep and lack of motivation you described are things we hear from so many women, so it’s wonderful to hear that the Golden Pill has helped you start to feel brighter and more like you again.

I’m also so pleased you felt looked after from the very beginning. We always try our best to be kind, understanding and helpful because we know many women come to us when they’re really struggling — so your kind words about the customer service mean such a lot.

And thank you for noticing the little details too, from the booklet to the packaging. We really do put a lot of care into every part of it, so it’s lovely to know that it’s appreciated.

I completely understand what you say about wanting to try the collagen and magnesium as well. You’re absolutely right that good quality ingredients and proper doses do make a difference, but I also know everyone has to find what works for them month to month thats why we do actually discount when products are stacked, please reach out if you would like to know more about that?

Thank you again for sharing your experience so openly and for trusting us to be part of your journey. It honestly means more than you know.

Love,
Kelly ✨

Réponse de Elle Sera

10 mars 2026

As a fellow endo/pcos warrior this review really made my day.

To know the Golden Pill has made such a difference to your health and wellbeing really means the world. And hearing that it’s been supportive alongside your endometriosis too is incredibly special to read.

Your kind words about the care behind the brand mean more than I can properly say. Elle Sera was always meant to feel supportive, personal and kind, so knowing you’ve felt truly listened to and looked after is the biggest compliment. I wish Id had Elle Sera personally in my life much sooner as I too feel such brilliant results in my own symptoms of endo and PCOS

Recommending us to your friends, family, clients and through your beauty business is just amazing — thank you so much for spreading the word and believing in what we do. I hope you use your referral code? if not let me know and ill send it to you

So grateful for you taking the time to write this and for being part of the Elle Sera community for so long.

Love,
Kelly ✨

Réponse de Elle Sera

10 févr. 2026

Thank you so much for taking the time to leave a review!

Would absolutely love it if you could email me directly at customer@elle-sera.com with your last order number would be great to get a handle on how many months you’ve been taking the product… we are very transparent that our product requires time and should never be seen as a quick fix, especially when it comes to the libido department. That being said I would love to help you optimise your supplementation routine to get the best results.

I really look forward to hearing from you and thank you again for taking time to share your thoughts!

Kelly xx

Réponse de Elle Sera

10 mars 2026

I’m so pleased you’re enjoying the collagen, and you’re absolutely right, it does taste nicest straight from the fridge! (pop a little water in post shot and you can gt out every last drop!)Hearing that your complexion is glowing and that you’re feeling good in yourself is just wonderful. That’s exactly what we hope these products help with.

And I love love love that you’re taking both the Golden Pill and the collagen as part of your daily routine — they really do work beautifully alongside each other.

Thank you again for taking the time to share this, it means such a lot.

Love,
Kelly ✨

Réponse de Elle Sera

10 mars 2026

I’m so sorry to hear how much trouble your knee has been causing you, especially when you’re out in the cold watching your daughter play football. That must have been really uncomfortable. So hearing that the collagen has already made such a noticeable difference after just a couple of months is wonderful.

It’s always particularly special to read reviews like this when someone has tried other collagens before and not noticed much, so thank you for giving ours a try and for sharing your experience so openly.

I really hope you continue to feel the benefits as you keep going with it and that those weekends on the sidelines become a lot more comfortable.

Love,
Kelly ✨

Réponse de Elle Sera

3 févr. 2026

Emma! Thank you so much for taking the time to share your thoughts. Please do be in contact with your email address. I will ensure your account is credited so that you can enjoy magnesium and collagen at a discounted rate as a gesture of thank you for your support.

Kelly 💞

Réponse de Elle Sera

10 mars 2026

To know you’ve been with us for such a long time and that the Golden Pill and collagen have become part of your daily routine is incredibly special. Perimenopause can feel like such a rollercoaster, so hearing that you’ve felt more balanced, with better energy and that overall sense of wellbeing returning, is exactly what we hope for.

Your words about the trust you feel in the brand really touched me. Elle Sera was always created with so much care and intention, so knowing that comes through means more than I can properly say.

And thank you as well for your kind words about the customer service. We always try our best to look after people properly, so hearing that you’ve felt supported along the way is just lovely.

I’m really excited for you to try the magnesium too — I hope it becomes another favourite in your routine.

Thank you again for taking the time to write such a beautiful review and for recommending us so wholeheartedly - i hope you use your referral code? if not let me know ill send it over!

Love,
Kelly ✨

Réponse de Elle Sera

29 janv. 2026

Hi Tara! Thanks for taking time to share your journey. I’m sorry you didn’t get the benefits desired.

When this popped up I headed on over to check out how long you had been with us and our past communication (it’s always good to read that you had great dealings with us) but I actually couldn’t find any correspondence?

I’d welcome you to get in touch with me at customer@elle-sera.com to discuss this as customer or not I’d never want any woman feeling unsupported, if we are t a good fit for you let’s find something that is!

It could also be a simple reason you’re not feeling the benefits too… if that’s the case we could take a look at how to optimise your supplement taking / get to the root of it!

It can be something as simple as the time you take supplements. If you’re taking in addition to other supplements or medications there can be interactions etc

Please reach out, I’d love to help!

Kelly xx

Réponse de Elle Sera

10 mars 2026

I’m so pleased to hear your wife has been feeling the benefits from the magnesium. Restless legs and poor sleep can be so exhausting to deal with, so it’s wonderful that her sleep has become longer and more restful once it built up in her system.

And how lovely that you’re now starting your own journey with Elle Sera too. I hope you notice some great benefits for yourself in the coming weeks.

Thank you both for trusting us and for being part of the Elle Sera community — it truly means a lot.

Love,
Kelly ✨