Elsie & Margot Avis 

Réponse de Elsie & Margot

Il y a un jour

Marnie, thank you so much for this lovely review, it's made our day! We're so pleased the Silvana leather jacket fit so well and that the quality lived up to expectations, that's exactly what we hope for when someone chooses it. It's also wonderful to hear the delivery came through quicker than you thought. Do pop back and see us again soon, and if you ever need anything at all, our support team is always happy to help.

The Elsie & Margot Team

Réponse de Elsie & Margot

Il y a un jour

Gianna, thank you so much for this lovely review! We're thrilled the Molly trench won you over, that soft suede feel and the way it sits on the shoulders really does make it feel special without tipping into too formal. So glad the delivery was speedy too and made the whole experience even better. We'd love to welcome you back soon, and if you ever need anything at all, our support team is always happy to help.

The Elsie & Margot Team

Réponse de Elsie & Margot

Il y a un jour

Thank you so much, Gwen! We're so pleased the exchange for your Luna windbreaker was quick and easy, and even happier to hear it now fits perfectly. Our team always aims to sort these things out with as little fuss as possible, so it's lovely to know that came through. Do keep in touch with our support team whenever you need us, and we hope to see you shopping with us again very soon.

The Elsie & Margot Team

Réponse de Elsie & Margot

Il y a un jour

Thank you so much, Sophie, this has genuinely made our day! We're so pleased the Silvana jacket exceeded your expectations, and it's lovely to hear the quality shone through even at the sale price. Do come back and see us again soon, and if you ever need anything at all, our support team is always happy to help. Thanks again for such a kind review.

The Elsie & Margot Team

Réponse de Elsie & Margot

Il y a un jour

Dear Miss Benwell, I'm so sorry to hear about the trouble you've had with your order and the return, and I completely understand why this has left you feeling frustrated. This isn't the experience we want anyone to have, and it's not okay that you're out of pocket with no refund to show for it. Please do get in touch with our support team with your order details so we can look into exactly what happened and put things right for you. We really do want to sort this properly, and we appreciate you giving us the chance to.

The Elsie & Margot Team