The customer service is genuinely the best I’ve received. Even from before placing an order, I emailed asking about the origin of diamonds in one of the necklaces. Next day response, quick and strai... Voir plus
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Lisez les avis des autres
Bought a gold plated bracelet directly from EB 18 months ago. The silver is already coming through where the gold has worn away; it looks like the bracelet is +5 years old. I emailed them a few days b... Voir plus
I have made a few purchases thus far, and everything fit perfectly. I can’t begin to describe how gorgeous their jewellery looks, sometimes it completely steals the spotlight. Their customer service t... Voir plus
L'entreprise a répondu
I have been shopping from Emanuele Bicocchi for almost 9 years, every-time i needed something resized they took care of me with the outmost care and attention. Even resized some bracelets... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Emanuele Bicocchi was born in 2010 when Emanuele himself decided to use his hands to bring to life his design visions through processes learnt directly from old Tuscan artisans. Still very young, Emanuele collaborated with key brands of the fashion industry and these experiences crucially marked his path and his approach into the fashion world. Despite the young age of the brand and the small but efficient team, Emanuele Bicocchi was able to grow progressively in the years entering the best department stores and boutiques of the world, increasing continuously the volume of its direct sales and its awareness, reaching every season a wider and multidimensional audience. Emanuele Bicocchi jewelry is handcrafted in Tuscany, Italy with 925/1000 sterling silver and combining finest quality materials, timeless craftsmanship, heritage and contemporary extravagant design. Silver is a natural treasure and it’s totally recyclable, every single Emanuele Bicocchi piece lasts forever. The handcrafting process requires time, experienced skills and meticulous eyes and that’s why every single Emanuele Bicocchi jewel is unique and preciously “imperfect”. The designer sensibility and consciousness for contemporary trends along with the personal relationship he built through the years with the most reputable local suppliers allow him to craft outstanding products that meet the highest standards of luxury. Polished chains and luminous rings are matched with bold earrings and signature bracelets, integrating every outfit with a contemporary, fluid and independent touch. The brand soul incorporates a universe made of apparent contradictions matching together and creating an equilibrated and extravagant perfection revealed in a contemporary treasure of vibrant heirlooms for a bright community. ----------------------------------------------- Emanuele Bicocchi nasce nel 2010, quando Emanuele - il designer che gli dà il nome - giovane dotato di grande creatività e di un deciso gusto estetico, approfondisce e cerca di realizzare le proprie visioni creando monili preziosi. Con il tempo le sue creazioni raggiungono l’equilibrio perfetto tra stravaganza, eleganza informale e vibrante glamour rock’n’roll, attirando l’attenzione ed ottenendo l’apprezzamento della propria generazione, come pure delle culture più underground, ma allo stesso tempo la fascinazione del gentiluomo contemporaneo. Tutti i prodotti Emanuele Bicocchi sono realizzati in Italia: i materiali utilizzati – argento 925/1000, placcature in oro 24k o rodio, perle naturali e diamanti – provengono da affidabili fornitori situati in una delle più belle zone della Toscana tra Arezzo e Firenze. Ogni gioiello, in ogni suo dettaglio, è studiato, disegnato e realizzato con meticolosa attenzione dalle mani di Emanuele e da quelle di abili orafi. È proprio questo ciò che conferisce a ogni monile la sua unicità e i più alti standard di qualità . La passione, le capacità artigianali e il forte legame con il territorio uniti ad una profonda conoscenza dei trend contemporanei sono elementi chiave dietro al successo ed alla continua crescita del marchio, presente ormai nei più importanti department stores e boutique del mondo.
Coordonnées de contact
Via Manzoni 1, 52021 , Levane - Fraz. Bucine (AR), Italie
- +39 0550513472
- info@emanuelebicocchi.com
- emanuelebicocchi.it
3,7
Moyen
22 avis
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INCREDIBLE CUSTOMER SERVICE
The customer service is genuinely the best I’ve received. Even from before placing an order, I emailed asking about the origin of diamonds in one of the necklaces. Next day response, quick and straight to the point. After purchase, FedEx needed a diamond certification form when it arrived in the US, EB filled it out same day and emailed me as well. After the delivery, when FedEx messed up and asked me to pay taxes when the package was DDP, EB played the taxes same day, and emailed me apologizing for the inconvenience.
Immaculate, quick responses, EB customer service should be the standard.
1 octobre 2026
Avis spontané
Faded gold plating
Bought a gold plated bracelet directly from EB 18 months ago. The silver is already coming through where the gold has worn away; it looks like the bracelet is +5 years old. I emailed them a few days before the 18 month mark as this is their warranty period - they never even responded..
14 septembre 2026
Avis spontané
I purchased an earring from Emanuele…
I UPDATE: The issue has now been resolved satisfactorily.
I originally contacted Emanuele Bicocchi after a component of an earring detached and was lost after approximately one month of occasional normal wear.
My initial experience with the warranty claim was disappointing, as I was first told that the item could not be repaired and was offered a discount to purchase it again. As the remaining earring showed no obvious signs of impact or deformation, I did not feel that this adequately addressed my concern.
However, after further correspondence, the company reconsidered the matter and offered to manufacture and send me a replacement earring, with my contribution limited to €20 for shipping.
I have now received the replacement safely and in good condition.
I appreciate that the company ultimately took my concerns seriously, reconsidered its initial position and followed through with the solution it proposed. Although the process required more correspondence than I would have expected, I think it is fair to acknowledge when a company makes an effort to resolve a difficult situation properly.
The matter is now resolved, and I am satisfied with the final outcome.
31 juillet 2026
Avis spontané
Amazing customer service
I have been shopping from Emanuele Bicocchi for almost 9 years, every-time i needed something resized they took care of me with the outmost care and attention.
Even resized some bracelets i had purchased sometime a go that were too big on me and they came back better than i could have expected in a short amount of turn around time.
Currently sent a rose ring back that’s just slightly too big to be adjusted as well and again they took care of
Me right away!
It’s really worth mentioning how unique and different the designs are with good weight on all the pieces I’ve purchased.
Their jewelry is often the highlight of my outfit no matter what els I’m pairing them with
7 février 2026
Avis spontané
Réponse de emanuelebicocchi.it
Dear Customer,
Thank you for taking the time to share your experience and for your continued support over the years. It is always a pleasure to hear from long-standing clients who have been part of the Emanuele Bicocchi world for so long.
We are glad to know that both our jewelry and our service, including resizing and adjustments, have met your expectations. Ensuring that every piece fits perfectly and continues to be enjoyed over time is very important to us.
Should you need any further assistance, our team will be happy to support you.
Warm regards,
EMANUELE BICOCCHI
Bold, Eccentric Craftsmanship.
I have made a few purchases thus far, and everything fit perfectly. I can’t begin to describe how gorgeous their jewellery looks, sometimes it completely steals the spotlight. Their customer service team is caring, responsive and top-notch when it comes to making their customers happy. I’m very fond of the House and their fine craftsmanship, they’ve absolutely won me over as a lifetime client.
6 mai 2025
Avis spontané
Réponse de emanuelebicocchi.it
Dear Elora, thank you so much for your kind words and continued support. We're truly honored to know that our pieces made such an impression. Knowing that both our craftsmanship and customer care have resonated with you means everything to us. We look forward to accompanying you for many years to come and keep doing our best!
EMANUELE BICOCCHI TEAM
Stellar Service and Products
Helpful and knowledgeable customer service, coupled with quality pieces that grow in meaning everyday you wear them!
Ps. Thanks to Giorgia for her help!
18 avril 2025
Avis spontané
Réponse de emanuelebicocchi.it
Dear Emile, thank you so much for your kind words. We're truly happy to hear that the quality of our pieces and the care from our team made your experience a positive one. It means a lot to know that our jewelry grows in meaning over time, just as we hope it does.
Warm regards,
Team Emanuele Bicocchi
Beautiful bracelet and excellent customer service!
The bracelet I ordered was perfectly sized and very beautiful. Emanuele jewelry designs are superb and my bracelet is very high quality and well made. Also, I needed very fast shipping and EB accommodated the request. I will order again!
15 avril 2025
Avis spontané
Réponse de emanuelebicocchi.it
Thank you so much for your review. We're glad to hear you loved the bracelet and that our service met your expectations. We look forward to your next order.
Not accepting returns
I sent an email to get a recommendation on a size to order, when I ordered and tried it out it turned out too small so I sent them an email requesting to return it. They have a 30 day return policy but they will not return emails to the point where I cannot return because it's outside of the 30 days.
15 avril 2025
Avis spontané
Réponse de emanuelebicocchi.it
Dear Jayden,
You placed your order on March 18, and it was delivered on March 21. From that date, our return and exchange policy allows 14 days to initiate a return or request an exchange. This policy is clearly stated in both our Terms & Conditions and the "How to Return" section on our website. As with all e-commerce platforms, placing an order implies acceptance of the brand's terms.
You contacted us by email on March 25, and we replied promptly on March 26, providing the necessary instructions to return the bracelet. However, you proceeded only on April 11, well beyond the 14-day window. The instructions with the links to the above mentioned sections we shared clearly outlined that returns must be made within this timeframe, and for this reason, the system automatically blocked your return request.
That said, customer satisfaction is very important to EB. If you are willing to remove the negative review, which unfortunately contains incorrect information, we would be happy to continue this conversation privately via email and find a solution together. As this is also your first order with us, we’d be glad to make an exception and support you as best we can.
There's a lot positive to say about EB
There's a lot positive to say about EB. Their quality of products is really fair: solid sterling silver with great attention to detail matched with an 18 month warranty and reasonable prices (especially in the sale on their website or SSense).
My multiple orders have arrived really quickly from Italy to the UK in nice packaging and DHL tracking.
However, what was particularly impressive is the after-sales care for their products.
One time I took my necklace out of my pouch and saw a link was broken. I contacted EB with pictures and they confirmed I was still within my 18 month warranty and informed I can send my item to be repaired for free. Since I was doing this, I also had a bracelet from them but not bought on their website that was broken. I was informed I can send that too for a comprehensive restorative repair for £60 - very reasonable!
My two items came back better than I could have expected or asked for - extra complimentary work was obvious to have been done.
As such, I highly recommend EB. Their products are good quality (i.e. not brass or silver plated), at a good price, with great aftersales.
The lady who dealt with my query was Veronica and she personally oversaw this from start to finish and answered all my questions.
Thank you EB and Veronica.
18 juillet 2024
Avis spontané
Réponse de emanuelebicocchi.it
Dear Harvey,
Thank you for your positive feedback on EB. We are delighted to hear that you are pleased with the quality of our products and the efficiency of our service.
We truly appreciate your kind words regarding our after-sales support. Your recommendation is highly valued, and we are glad we could meet your expectations.
Thank you once again for your trust and support.
Best regards,
EMANUELE BICOCCHI
Sono assolutamente contento
Sono assolutamente contento, vi ringrazio molto per avermi aiutato così velocemente con il mio ordine e per il suo consiglio sulla misura corretta.
Anche la spedizione era molto rapida.
Spero che sia evidente che siete guadagnati il mio favore come un cliente abituale! 🙌
26 avril 2024
Avis spontané
Réponse de emanuelebicocchi.it
Gentile Cliente,
La ringraziamo per aver condiviso la sua esperienza positiva con il nostro servizio. Siamo estremamente lieti di apprendere che sia rimasto soddisfatto del supporto ricevuto e della rapidità della nostra spedizione.
Per noi è un onore aver guadagnato la sua fiducia e accoglierla tra i nostri clienti abituali. Ci impegniamo a mantenere elevati standard di servizio e qualità, affinché ogni sua futura esperienza possa confermare la scelta fatta.
La ringraziamo nuovamente per il suo apprezzamento e restiamo a sua disposizione per qualsiasi ulteriore necessità.
Cordiali saluti,
EMANUELE BICOCCHI
Coolest Gift Ever!
My daughters bought me an antique silver bracelet for my birthday last year. Coolest gift ever. I needed to have some warranty work on the bracelet. The service that I received from EB was exceptional. They honoured their warranty and expedited the return of the bracelet. The staff at EB were very professional to deal with. No nonsense. A quality that is unfortunately lacking with most businesses today. A few weeks ago, I purchased a second bracelet from EB. Amazing! Needless to say, I am very happy with EB and I recommend the EB label without any equivocation! Constantine Toronto Canada
6 février 2024
Avis spontané
Réponse de emanuelebicocchi.it
Dear Customer,
Thank you for taking the time to share your experience with Emanuele Bicocchi. It brings us immense joy to learn that the bracelet gifted by your daughters has brought such delight. We understand the significance of this cherished piece, and it was our utmost priority to ensure that any necessary warranty work was handled with the utmost care and efficiency.
Your kind words regarding the professional approach of our team are deeply appreciated, we strive to uphold the highest standards of service, and your acknowledgment of our efforts serves as a testament to our commitment to excellence.
Furthermore, it is incredibly gratifying to learn that you recently acquired a second bracelet from Emanuele Bicocchi, and that it met your expectations in every way.
Should you ever require further assistance or information, please do not hesitate to reach out. It would be our pleasure to continue serving you and exceeding your expectations in the future.
Warm regards,
EMANUELE BICOCCHI
Excellent quality and delivery
I appreciate how quickly the order was delivered internationally and the workmanship is as excellent as I expected. The piece has already received many compliments for its uniqueness and quality.
29 janvier 2024
Réponse de emanuelebicocchi.it
Dear Customer,
Thank you sincerely for your feedback. We are truly delighted to learn that the delivery of your order and the craftsmanship of our jewelry met your expectations.
Should you have any further comments or if there is anything additional we can assist you with, please do not hesitate to reach out. We remain committed to delivering high quality products and service to our valued customers, and we eagerly anticipate the opportunity to serve you again in the future.
Warm regards,
EMANUELE BICOCCHI
Love your craft -- it's unique
Love your craft -- it's unique, beautiful and even more brilliant in person. Ordering is easy and delivery is swift and accurate. Was out recently at brunch with dear friends - one of which is a buyer/rep for a high end department store in their jewelry area and had never heard of Emanuelebicocchi until that day -- she was immediately impressed and inquiring about your offerings -- I did my best to provide a very personal and proud testimony and share a bit about my current collection of Bicocchi - Love Your Artisan Creations and will continue to be a loyal follower and collector. Gratefully - a Huge Fan
12 décembre 2023
Réponse de emanuelebicocchi.it
Dear Bryan,
thank you very much for your heartfelt support and for taking the time to share your experience, it brings immense joy to know that our creations have found a special place in your heart.
Please do not hesitate to reach out to us for any further assistance. For wholesale inquiries, kindly contact us at sales@emanuelebicocchi.com.
Thank you once again for being such an incredible supporter of Emanuele Bicocchi.
Warmest regards,
EMANUELE BICOCCHI
The bracelet is dirty
The bracelet is dirty, some part of it is black once I received them
16 novembre 2023
Réponse de emanuelebicocchi.it
Dear Customer,
We are sorry to hear that the bracelet you received did not meet your expectations.
Could you kindly provide us with photos of the purchased item by sending an email to info@emanuelebicocchi.com? This will greatly assist us in understanding the nature of the "dirt" you've mentioned.
Please know that our production team meticulously checks each product quality; the "black" that you see may be attributed to our design choice involving sulfur treatment for specific styles, creating a unique antique silver effect which is one of Emanuele Bicocchi signature features.
Your cooperation in providing further details would be greatly appreciated to address this matter promptly.
Best regards,
EMANUELE BICOCCHI
Réponse de emanuelebicocchi.it
Dear Customer,
Thank you so much for taking the time to share your feedback. We're delighted to hear that you had a positive experience with our service and that your purchase met your expectations.
Your satisfaction is our priority, and we truly appreciate your support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
EMANUELE BICOCCHI
Recent Purchases
Really enjoyed working with your representative, Ms. Ambrosino. She was very polite, patient and helpful and my wife and I love the items we selected albeit hers is still in transit.
14 novembre 2023
Avis spontané
Réponse de emanuelebicocchi.it
Dear Customer,
Thank you for sharing your positive experience, we greatly appreciate your kind words regarding our customer representative Veronica.
It's wonderful that both you and your wife are satisfied with the selected items, although we understand your wife's item is still in transit.
Your satisfaction is important to us, and we're here to assist you further if needed. Thank you again for choosing us.
Warm regards,
EMANUELE BICOCCHI
Wonderful customer service
Wonderful customer service, helped me with a potential quality issue. Really appreciate how professional and thoughtful Veronica and Alessandra are. Highly recommend. Grazie 💯
11 novembre 2023
Avis spontané
Réponse de emanuelebicocchi.it
Dear Ryan,
Thank you for taking the time to share your positive experience with us.
We are pleased to hear that you had a positive experience with our customer service team, your acknowledgment of Veronica and Alessandra's professionalism and thoughtfulness is greatly appreciated.
Should you have any future inquiries or require additional assistance, please do not hesitate to reach out. Thank you for recommending us.
Warm regards,
EMANUELE BICOCCHI
Very kind customer service
4 novembre 2023
Réponse de emanuelebicocchi.it
Dear Customer,
Thank you for your feedback regarding our customer service, we genuinely appreciate your kind words.
Should you require any further assistance or have inquiries, please don't hesitate to contact us.
Best regards,
EMANUELE BICOCCHI
Ottima esperienza
Sono un cliente ormai da tempo.
Ogni volta sempre meglio.
Anche il customer care ottimo, hanno gestito il mio caso in 2 minuti!
Super consigliati
31 octobre 2023
Avis spontané
Réponse de emanuelebicocchi.it
Gentile Antonio,
La ringraziamo moltissimo il Suo feedback positivo e per la fiducia che ci ha concesso, siamo davvero lieti di sapere che la Sua esperienza con noi sia sempre migliore.
Ci auguriamo di poterle offrire nuovamente il nostro supporto in futuro.
Un cordiale saluto,
EMANUELE BICOCCHI
Réponse de emanuelebicocchi.it
Dear Customer,
Thank you for sharing your valuable feedback with us, we are very pleased to hear that our products and the service provided have met your expectations. Your trust in our brand is deeply appreciated.
We're here to support you with any needs or further feedback you wish to provide.
Warm regards,
EMANUELE BICOCCHI
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