EmeraldPods Avis 37

I had a very frustrating experience with this company. During checkout, their website glitched my PayPal payment was processed, but I was redirected back to the checkout page without any confirmation or order details.
I contacted customer support and clearly explained what happened, expecting them to investigate the transaction on their end. Instead, they dismissed my explanation and accused me of attempting to scam them, claiming the payment didn’t appear valid even though it was processed through their own system.
This response suggests a lack of understanding of their own payment process, which is concerning for any business handling online transactions. Rather than looking into a legitimate issue, they chose to be defensive and unhelpful.
Between the broken checkout system and the unprofessional, accusatory customer service, I would not recommend using this site. If something goes wrong with your order or payment, don’t expect a fair or thorough resolution.
Additionally, many of the positive reviews for this company appear unusually generic or repetitive, which raises concerns about their authenticity.

Edit: Hi Gabriel,
I want to address a serious concern regarding how this situation has been handled.
I was accused by your team member, Oskar Kurzelewski, of attempting to scam your company. That is a significant allegation, and it is not accurate.
To be clear:
* I followed the checkout process on your website as instructed
* I was guided by Oskar regarding the payment setup, including the use of PayPal
* A charge was successfully processed from my bank account under the name “Emerald,” which corresponds to the transaction I completed
In your previous message, you stated that PayPal is not offered as a payment method. However, I was directly instructed otherwise by your team, and I proceeded based on that guidance. This contradiction is part of what needs to be clarified internally.
Given this, being dismissed and accused of dishonest behavior is not appropriate, especially when there is clear evidence that a payment was made through your checkout flow.
If there is confusion about how your payment system or processors appear on a customer’s bank statement, that should be reviewed internally rather than resulting in accusations toward customers.
I also want to point out that I reached out previously with this information and did not receive a response. However, I did receive a reply after posting a negative review. That sequence is concerning, as it suggests the issue was not being addressed until it became public.
I am asking that this be properly reviewed, and that the accusation made against me is acknowledged as incorrect.
I am happy to provide all supporting screenshots and records if needed.
Thank you

Very good arrived super fast and I got a free pack with it will purchase again

Brilliant pricing and fast delivery only 4 stars because the selection could be a bit broader but I’m sure they’ll get more in the future

Good flavours and selection

Fast delivery, great prices

Absolutely brilliant!! Super fast delivery and a wide variety of products.

Fast delivery and nearly immediate response on customer service. Top of the game.

The snus was delivered very quickly (next day when bought at 11pm the day before) and was cheap for what was bought 2 tubs for a bit more than tenner with shippingwhich is much better than shops and more convenient

Good prices, it arrived fast. I contacted their support team and they answered almost immediately, great experience with them so far.

I havet got my packet jet but they where quick to answer

Haven’t got the order yet but its coming today or tomorrow. They answered me Quick and seems to be a really nice Company. Nice prices and They care about the customars. I Will defiently order again. 5/5🤩🤩

Package delivered within 5 hours of order. Brilliant service.

Cheapest and fastest delivery around

Great assistance and response times delivery time are amazing top notch snus aswell 100 percent recommend.

Best website

Shipping was one week and great snus good responds to my questions