Emerylondon Avis 17

I brought a purple dress from Emery London it looked absolutely lovely on the website but the one I got was not the same, the colour was the same but the fit of the dress was not, I read the measurements and got the one that would fit me and it was too big... the material is not as the website video it just doesn't flow the same and is more stiff, the dress was £35 down from £79 and am disappointed that I have paid £35 to be honest, I just didn't realise until too late that this is just another cheep Chinese site that lies in the pics and videos

The Mary-Jane shoes I bought took about 4 weeks to arrive to the point I assumed I had been scammed. However when the shoes did arrive I have to say they are better than I expected and I wish to counter my 1 star review. Maybe we are too used to quick delivery of goods, but also the company should say may take over 4 weeks for delivery if this is the case

SCAM COMPANY! Emery London Ltd was dissolved by Companies House in 2023. This appears to be a phantom company set up in its wake. I recommend contacting your bank (even if you paid by Debit Card) as they may be able to help. Also worth taking their advice on what to say/what not to say in any email to the company.

Following my earlier review my credit card company managed to get my money back using their chargeback process, so don't give up!

Company is a scam. Avoid. Please read the other reviews before ordering. The quality is awful and nothing like advertised. When challenged, they only offered a partial refund instead of resolving the issue properly.

This company presents itself as a London-based brand, but that impression feels very misleading. The products are marketed in a way that suggests they are original, high-end or designer items being sold at a significant discount — which naturally makes you want to jump on the offer.

However, the items I received did not reflect that at all. The designs look very similar to those of well-known brands, but the quality and overall feel do not match what is being implied.

The “sale” framing feels particularly misleading — it creates the impression you’re getting a rare, high-value deal on branded products, when in reality that doesn’t seem to be the case.

On top of that, arranging a return has been unnecessarily difficult and delayed, with repeated avoidance of simply providing return instructions.

Overall, this felt deceptive and disappointing. I would strongly advise others to approach with caution.

Item turned up absolutely not as described. Company - not based in London despite holding themselves out as being so - is China based and customer services basically tell you to go away or have to return item to China and pay for it and that it will probably get lost. Any fool purchasing from this company without doing their research to find these reviews deserves to then have to spend ages claiming the money back from their credit card company. Good luck.

Very poor quality for money paid .. AVOID this company!!!

Total swizz - not based in uk, took ages to receive item, they sent the wrong lamp, cheap cheap product (could have got it on Temu for £15 - paid £75) - and damaged packaging. Still waiting for resolution. DO NOT USE THIS COMPANY.

I was absolutely disgusted with the light I received it is cheap and nasty and tiny they say it’s for a lounge more like a shoe box so very disappointed paying £52 for something so awful

Do not use. Despite their name they are a small set up in Australia who use suppliers in China. I received an item completely different from what I ordered - very cheap, poor quality, defective. Customer Services took weeks to resolve trying to blag me along the way. I finally received a refund but it was painful and I had to be persistent.

DO NOT USE - a scam!! They deliberately give the impression that they are in London yet are based in China so expect customers to return defective items to China! Nowhere on the website does it state this. They send defective products which do not match the description on their website, refuse to refund or provide a paid-for Returns label, instead expecting the customer to pay to send the products back to China!! The Customer Service is like groundhog day as they keep trying to offer different things, only a % of the fully price or say you have to send it back yourself without any prepaid label.

Despite the “London” branding, items are fulfilled from China via a dropshipping model with limited cancellation flexibility once processing begins.

Placed an order nineteen days ago, order has still not arrived and despite contacting customer service on multiple occasions I am still non the wiser as to where my order is or when it might arrive. I requested an immediate refund to allow me to take my business elsewhere which appears to have been brushed off. Do not be fooled by free Royal Mail delivery, it appears items are being dispatched from China at the point of order so you might as well pop over to TEMU and make your purchase with a clearer expectation of delivery time frames. I was fooled into believing I was purchasing a high quality product shipped from London.

I ordered 3 door mats , 2 for outdoor and one for bathroom. I chose express delivery. Mislead by their brand name and their lack of transparency I thought they are a UK based business and I should get my items as advertised shortly. As they did not arrive I found out the items are being shipped from China and are made in China. The bathroom mat arrived 10 days later and a smaller outdoor mat a week later, appalling quality cheaply made and nothing like the photographs or descriptions. The third and the largest mat never delivered. I am in correspondence with the company which seems to be based in Australia to get a refund. Complete waste of time.