Empire Electro Avis 118

Ordered a microwave on the 27th March. The delivery time was showing as 3-5 working days. Today is 12th April and the order has not been sent yet.I have tried to call them multiple times and no one is available. I have emailed then twice and after couple of days they replied that will check my order and that there is a backlog because of the bank holiday weekend. It is more than 2 weeks now……

Great company to buy electrical appliances from, there were manufacturing issues with the microwave I had pursued but was kept informed of a delivery date very helpful thanks

Great customer services

Fantastic price

Love the product and at a great price, slow delivery time but worth the wait to save over £1000

Good company, very helpful, reasonable delivery, good courier.

A great product at a competitive price with good communication.

Product arrived in good order and in good condition. However an improvement is needed between the company and its carrier as I failed to receive the notification from the carrier that the company said I would receive. Fortunately I was in when it unexpectedly arrived.

Excellent price - well done.
Good communication & prompt delivery

Delivery could have been a bit quicker but got a really good price on my tap.

The Quooker tap I bought was a much better price at Empire Electro than anywhere else I could find. Contacting them was very reassuring - they told me when delivery would be. Then when we had trouble with installation first off, Empire Electro were easy to contact and very helpful and all worked fine.

The product is yet to be unboxed and it was delivered on time.
However the claim by Empire Electro for free delivery is undermined by the delivery company Hotpoint Beko charging £25 for delivery within the industry standard of a 3 hour slot. They offer a 12 hour window.

I'm actually in shock of what has happened here. I had previously looked at reviews for this company and while i was initially concerned by the low ratings, the response from the company were always something like "You were aggressive and threatening over the phone. we do not have to put up with that so we cancelled you order". I completely agree with that kind of sentiment. Customers have no right to be abusive to customer services. It also did not concern me because I knew I would not ever be in that situation. I'm not that kind of person.
So anyway...
We ordered a range cooker in Jan and were told it would be delivered end of feb. That's fine no problem. towards the end of feb we get a call from rangemaster saying the cooker is ready but there is an issue from the retailers side. We call empire and it turns out they forgot to actually add it to their delivery system. They said they will sort it out and contact us friday last week. Monday came with nothing. They will Contact us Tuesday - nothing.

Today we call up to find out what is going on and ask to speak to a manager/owner because we keep receiving bad information. At this point the customer service person flies off the handle telling us we're being abusive and threatening and she will cancel our order. At no point in this call was a threat made or a voice raised. As I mentioned earlier I would be completely on the side of customer services in any instance of abuse from the customer.
But now I realise in all these reviews with this typical response from empire that it is not the customers being abusive or threatening, but rather unstable customer service.

No doubt empire will give some misleading response to this as they have with the others. but get this, we called rangemaster today and even rangemaster said they have had a lot of issues with empire and heard this same issue many times about them, and recommend using a different retailer.

I'm guessing this customer service rep must be a family member of the owner or something as there is no way they would be protected for acting this way in any other company.

Dont ignore the bad reviews as we did, dont believe the misleading responses as we did.

EDIT:
There it is the default response as expected. Despicable tyrants we are! Hilarious. Its good that your language is so hyperbolic because it shows to others reading this just how ridiculous you are. Complaining about your lack communication does not make a customer a despicable tyrant. When you are receiving the same feedback over and over again about your horrid customer service, it may be time to look at yourself instead of keep throwing the blame at your customers. If not you will fail as a company and consumers will be better off for it. Good luck if you decide to change your ways, good riddance if not.

Absolutely shocking experience.
I ordered a Rangemaster cooker on 4th January and waited TWO MONTHS for delivery. I never received a confirmation email, and it turns out Empire Electro failed to link my order properly to their system. Rangemaster had the cooker ready, but no delivery was arranged due to their internal error.
For weeks I was told:
“We’ll sort it out.”
“We’ll call you Monday.” (They didn’t.)
“We’ll deliver this week.” (They didn’t.)
“We’ll send you a delivery date next week.”
After months of delays and broken promises, when I raised a formal complaint, the conversation became hostile. I was told I “wasn’t listening” and that they had the power to cancel my order if I didn’t stop complaining.
Shortly after, my order was cancelled.
Cancelling a customer’s order after two months — because they complained about your mistakes — is unacceptable and unprofessional.
Avoid if you expect basic communication and accountability.

Our fridge freezer arrived on time and all as promised.
When I contacted them regarding the warranty they came back to me quickly, and with all the information that I needed.
Helpful and friendly, I would have no problem using them again and would highly recommend.

While my product was delayed for sometime, the customer service was always quick to respond along with being extremely helpfu.There was good communication.I received my item with great satisfaction.

I had to return a faulty microwave, it took 2 1/2 months for them to sort it out?
Who knew faulty goods from a well-known brand Panasonic would be so difficult
after endless emails and phone calls with them contradicting themselves. It ended up the sales team telling me I was a loser and I could f off (nice) SORRY
For expecting a professional returns policy.

In response to the comments made to my review.
The microwave cost £153.00 not £100
It was well within the guarantee period when I first contacted Empire Electro but the time taken to address the problem has taken us past the time.
Customer services told me that it needed to be returned before issuing a refund. They would arrange for the microwave to be collected. I boxed it up and waited in for the courier. 3 times! The tracking number they sent was incorrect. They said they would look into the problem...I heard nothing. They claimed that I had missed the pick ups and it was my fault. When I contacted the courier directly, they hadn't attempted delivery on any day! When I eventually spoke to someone at Empire Electro, they said that it was my responsibility to get it collected and denied everything. I did get cross at this point. I was shocked at the rudeness of the lady I spoke to and especially her final words of 'youre a loser, eff off'. I have now sent the microwave and await my refund with baited breath.
Ill let you know when I get it! Surely they can't muck that up too?

Great service from beginning to end.

Top service! Ordering was so easy as was contacting their customer service. Ordered a Hotpoint washing machine, they even took away the box and packing. Very glad we found Empire Electro

Such an easy website to use, very good range and very good prices too.